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ix | |
Preface |
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xi | |
Introduction |
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1 | (24) |
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Why is strategic communication important? |
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2 | (3) |
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On strategic communication |
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5 | (3) |
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6 | (2) |
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8 | (1) |
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What's going on? Communication trends in the 2020s |
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9 | (3) |
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The close relationship between communication and organization |
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12 | (3) |
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An increasing interest in communication |
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15 | (2) |
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Strategic communication is integrated communication |
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17 | (1) |
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The eternal hunt for status |
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18 | (3) |
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The structure of the book |
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21 | (4) |
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25 | (98) |
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27 | (38) |
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The transmission perspective |
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31 | (3) |
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34 | (3) |
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37 | (3) |
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Theories of communication |
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40 | (12) |
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The first communication theory: rhetoric |
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41 | (3) |
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Transmission and mass communication theories |
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44 | (4) |
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Communication as co-creation |
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48 | (4) |
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The characterization of publics and the transformation of the public sphere |
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52 | (4) |
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Asymmetry, symmetry, or both |
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56 | (4) |
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Strategic and communicative action |
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60 | (2) |
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Dialogues, discussions, and debates |
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62 | (3) |
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65 | (20) |
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67 | (3) |
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Strategic schools and strategic perspectives |
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70 | (2) |
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Whittington's typology of strategies |
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72 | (5) |
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72 | (2) |
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74 | (1) |
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The processual perspective |
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74 | (2) |
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76 | (1) |
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77 | (1) |
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Practical use in strategic communication |
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77 | (4) |
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Consequences for communication practice - the need for strategic improvisation |
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81 | (3) |
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84 | (1) |
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3 What is strategic communication? |
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85 | (38) |
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The traditional research fields |
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88 | (8) |
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88 | (3) |
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Organizational communication |
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91 | (2) |
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93 | (3) |
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An ambition to break traditional borders |
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96 | (9) |
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Integrated marketing communication |
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98 | (2) |
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Public relations and marketing researchers and integrated marketing communication |
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100 | (2) |
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Pros and cons of integrated communication |
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102 | (3) |
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Strategic communication as a knowledge and research field |
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105 | (4) |
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Strategic communication as a practice |
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109 | (5) |
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Research on communication practitioners |
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110 | (4) |
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Research journals within the field |
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114 | (4) |
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On becoming a reflexive practitioner |
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118 | (5) |
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PART II Communication processes and organizations |
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123 | (68) |
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4 Strategic communication in society and marketplaces |
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125 | (13) |
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126 | (2) |
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128 | (1) |
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129 | (2) |
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131 | (2) |
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From society to market: brands and communication |
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133 | (2) |
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Services, intangible values, and communication |
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135 | (3) |
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5 Organizational identity and culture |
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138 | (19) |
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140 | (6) |
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Hierarchical communication |
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140 | (2) |
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142 | (2) |
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144 | (2) |
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Informal communication in a digital workplace |
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146 | (4) |
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Examples of informal communication: the police and the pencils |
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146 | (1) |
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The importance of negative information |
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147 | (3) |
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150 | (3) |
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Transmission communication is alive! |
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153 | (1) |
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What communication strategies are used? |
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153 | (2) |
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155 | (2) |
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6 Change and crisis communication |
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157 | (20) |
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158 | (6) |
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Dismal and disappointing outcomes |
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160 | (1) |
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160 | (1) |
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Downsizing and lean management |
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161 | (2) |
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163 | (1) |
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164 | (8) |
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166 | (3) |
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169 | (3) |
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Handling a changing and complex world |
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172 | (5) |
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Complexity absorption in practice |
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175 | (2) |
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7 Mediatization: From traditional to social media |
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177 | (14) |
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Special or general interest? |
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181 | (2) |
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183 | (3) |
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186 | (1) |
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187 | (4) |
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PART III Future developments |
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191 | (32) |
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8 The future of strategic communication - communication value and the communicative organization |
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193 | (30) |
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198 | (3) |
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Value creation and strategic communication - the Communication Value Circle (CVC) |
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201 | (8) |
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205 | (1) |
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206 | (1) |
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207 | (1) |
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208 | (1) |
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The value of the CVC model |
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209 | (1) |
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209 | (2) |
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Forward-looking reflections |
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211 | (2) |
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The communicative organization |
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213 | (10) |
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Developing a communicative logic |
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220 | (3) |
References |
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223 | (24) |
Index |
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247 | |