Alex Mirza's research provides compelling insights for what hospitality stakeholders must do to build human capital and achieve a higher purpose in these extraordinary times. Talent Disruption is not just recommended reading, it is required." - Geoff Ballotti, President & CEO of Wyndham Hotels & Resorts, and recipient of the Arne Sorenson Social Impact Leadership Award
"There is a huge need to update our traditional HR logic in the face of the dramatic changes that have befallen the hospitality industry. With Talent Disruption, Alex Mirza has taken that step and advanced our understanding of how to use the new technology tools to address the considerable talent issues facing service firms. This is an absolute must read! As large language models automate away busy work, building human capital is a monumental issue facing the healthcare industry. Alex Mirza's book provides a marvelous pragmatic road map to meritocracy, innovation, and pay for performance in any service industry. A must read!" - Leonard A. Schlesinger, Baker Foundation Professor, Harvard Business School, and co-author of landmark bestseller The Service Profit Chain
