Introduction: Where's the `Human' in Human Resource Management? |
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1 | (5) |
Structure of the book |
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6 | (7) |
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Part 1 Where We've Been... |
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1 What's HRM Really About? |
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13 | (12) |
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What do HR managers actually do? |
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13 | (1) |
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The `human' dimension of HRM |
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14 | (1) |
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Cost control - and the control of labour costs |
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15 | (2) |
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17 | (6) |
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23 | (1) |
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Some questions to think about |
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23 | (1) |
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23 | (2) |
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2 What's So Special About H R Strategy? |
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25 | (18) |
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25 | (2) |
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27 | (2) |
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Strategy: presence, power and types |
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29 | (5) |
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So how does strategy fit into HRM? |
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34 | (5) |
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39 | (2) |
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41 | (1) |
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Some questions to think about |
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41 | (1) |
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41 | (2) |
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3 The Employment Relationship |
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43 | (14) |
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What is the employment relationship? |
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44 | (1) |
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Labour is not a commodity |
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45 | (2) |
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47 | (4) |
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51 | (1) |
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52 | (1) |
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53 | (1) |
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Employment and self-employment |
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54 | (1) |
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55 | (1) |
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Some questions to think about |
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56 | (1) |
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56 | (1) |
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4 Conflict and Resistance at Work |
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57 | (14) |
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57 | (1) |
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58 | (1) |
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Management-generated conflict |
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59 | (1) |
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60 | (3) |
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63 | (3) |
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66 | (3) |
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69 | (1) |
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Some questions to think about |
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69 | (1) |
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70 | (1) |
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5 Societal Contexts and Global Trends |
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71 | (16) |
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Institutional structures and cultures |
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71 | (6) |
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Institutional approaches to HRM |
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77 | (1) |
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Implications for regulation |
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78 | (1) |
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Institutions built on quicksand |
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79 | (2) |
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The emergence of `post-bureaucratic' employment |
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81 | (2) |
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Online labour and the gig economy |
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83 | (2) |
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85 | (1) |
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Some questions to think about |
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86 | (1) |
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86 | (1) |
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87 | (18) |
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87 | (2) |
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Why do workers join trade unions? |
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89 | (1) |
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90 | (3) |
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Unions in a global context |
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93 | (1) |
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93 | (3) |
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96 | (2) |
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Why do unions get a bad press? |
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98 | (2) |
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100 | (2) |
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102 | (1) |
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Some questions to think about |
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103 | (1) |
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103 | (2) |
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105 | (16) |
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106 | (11) |
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Perspectives on the employment relationship |
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117 | (1) |
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117 | (1) |
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Some questions to think about |
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118 | (1) |
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118 | (3) |
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Part 2 Where We're Heading |
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121 | (16) |
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121 | (3) |
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124 | (1) |
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125 | (1) |
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Old-style unitarism and the'new'unitarism |
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125 | (4) |
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Working in a hi-tech company |
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129 | (4) |
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133 | (1) |
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134 | (1) |
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Some questions to think about |
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135 | (1) |
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135 | (2) |
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137 | (18) |
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`Standard' and `non-standard' employment |
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137 | (2) |
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139 | (1) |
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140 | (1) |
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Significance of flexible working |
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141 | (1) |
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142 | (1) |
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A model of core and peripheral workers |
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143 | (2) |
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145 | (1) |
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Flexible working and HR strategy |
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146 | (1) |
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Trends in flexible working |
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146 | (4) |
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Who is working non-standard employment contracts? |
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150 | (1) |
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Reasons for employers' use of non-standard employment contracts |
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151 | (1) |
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152 | (1) |
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Some questions to think about |
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153 | (1) |
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154 | (1) |
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10 Services and Aesthetic and Emotional Labour |
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155 | (16) |
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156 | (1) |
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157 | (1) |
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Role of the customer or client |
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158 | (3) |
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161 | (3) |
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164 | (2) |
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Differences within service work |
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166 | (1) |
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166 | (2) |
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Resistance and unionisation |
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168 | (1) |
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169 | (1) |
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Some questions to think about |
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170 | (1) |
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170 | (1) |
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171 | (16) |
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171 | (4) |
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175 | (1) |
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Perceptions of migrant labour |
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176 | (3) |
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Integration of migrant workers |
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179 | (1) |
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Non-integration of migrant workers |
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180 | (5) |
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185 | (1) |
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Some questions to think about |
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186 | (1) |
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186 | (1) |
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12 Corporate Social Responsibility |
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187 | (18) |
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188 | (1) |
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189 | (1) |
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Compliance with CSR standards |
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190 | (8) |
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Significance of CSR across countries |
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198 | (1) |
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Trade union attitudes and policies towards CSR |
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199 | (1) |
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199 | (1) |
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Some questions to think about |
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200 | (1) |
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201 | (4) |
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Part 3 What All This Means for HRM |
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13 Recruitment and Social Networks |
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205 | (16) |
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205 | (4) |
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Information and influence in social networks |
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209 | (1) |
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210 | (1) |
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Social media and recruitment |
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211 | (1) |
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Rationales for using social networks |
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212 | (3) |
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Downsides to recruitment through social networking |
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215 | (3) |
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Personality types and recruitment |
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218 | (1) |
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219 | (1) |
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Some questions to think about |
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220 | (1) |
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220 | (1) |
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14 Discrimination and Diversity |
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221 | (18) |
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Fair and unfair criteria for discrimination |
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221 | (1) |
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222 | (2) |
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224 | (1) |
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Evidence for discrimination |
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225 | (2) |
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Theories of discrimination |
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227 | (5) |
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232 | (4) |
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236 | (1) |
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237 | (1) |
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Some questions to think about |
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237 | (1) |
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238 | (1) |
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239 | (16) |
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Performance management in unionised settings |
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240 | (1) |
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Performance management in non-unionised settings |
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240 | (1) |
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241 | (3) |
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244 | (3) |
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247 | (2) |
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New or strategic pay paradigm |
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249 | (1) |
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Possible consequences of strategic pay models for workers |
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250 | (1) |
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Low pay, no pay and new insecure models |
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251 | (1) |
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252 | (1) |
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253 | (1) |
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Some questions to think about |
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253 | (1) |
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254 | (1) |
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16 Employee Participation and Involvement |
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255 | (18) |
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Rationales for employee participation |
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256 | (1) |
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Dimensions to employee participation |
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257 | (3) |
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Direct and representative forms of employee participation |
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260 | (2) |
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Direct forms of participation |
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262 | (3) |
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Representative forms of employee participation |
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265 | (2) |
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Trends in employee participation |
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267 | (2) |
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Workers' voice in the gig economy |
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269 | (2) |
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271 | (1) |
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Some questions to think about |
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272 | (1) |
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272 | (1) |
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17 Training and Development |
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273 | (16) |
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273 | (2) |
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275 | (1) |
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276 | (1) |
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277 | (5) |
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282 | (1) |
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283 | (1) |
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284 | (2) |
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286 | (1) |
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Some questions to think about |
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287 | (1) |
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287 | (2) |
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289 | (16) |
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289 | (3) |
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292 | (1) |
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Structural dimensions to WLB |
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293 | (2) |
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295 | (2) |
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297 | (1) |
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298 | (3) |
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Information and communications technology and WLB |
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301 | (2) |
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303 | (1) |
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Some questions to think about |
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304 | (1) |
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304 | (1) |
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19 Artificial Intelligence and HR Analytics |
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305 | (16) |
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The fourth industrial revolution |
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305 | (2) |
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307 | (1) |
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308 | (2) |
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310 | (1) |
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310 | (1) |
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Development of HR analytics |
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311 | (1) |
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Three dimensions to HR analytics |
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312 | (3) |
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315 | (2) |
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317 | (2) |
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319 | (1) |
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Some questions to think about |
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319 | (1) |
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319 | (2) |
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321 | (18) |
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321 | (4) |
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Part 2 Where we're heading |
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325 | (1) |
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Part 3 What all this means for HRM |
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326 | (1) |
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Part 4 Innovative HRM within capitalism - what's possible? |
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327 | (4) |
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Alternatives and orientation |
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331 | (1) |
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Innovative forms of working and handling authority relationships |
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331 | (5) |
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336 | (1) |
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337 | (2) |
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339 | (28) |
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1 Poor corporate governance: the case of Boohoo Leicester contractor factories |
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339 | (2) |
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2 Trade unions: company versus country in the case of Ryanair |
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341 | (3) |
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3 Working in the gig economy |
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344 | (3) |
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4 Homeworking and employee surveillance |
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347 | (3) |
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5 Migrant workers: reviewing the `good worker' rhetoric |
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350 | (2) |
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6 Cultural matching, recruitment and selection: what are the ethical issues? |
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352 | (3) |
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7 Artificial intelligence: the end of bias, or just the start of a new set of biases? |
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355 | (3) |
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8 Recruitment, promotion and racial discrimination in the Metropolitan Police Service |
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358 | (3) |
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9 Unilever and a reduction in the working week |
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361 | (2) |
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10 Lorry driver shortages |
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363 | (4) |
List of Films About Human Resource Management |
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367 | (6) |
Glossary of Key Concepts |
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373 | (18) |
References |
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391 | (44) |
Names Index |
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435 | (4) |
Subject Index |
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