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E-book: Complete Guide to Digital Project Management: From Pre-Sales to Post-Production

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  • Format: EPUB+DRM
  • Pub. Date: 19-Feb-2018
  • Publisher: APress
  • Language: eng
  • ISBN-13: 9781484234174
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Complete Guide to Digital Project Management: From Pre-Sales to Post-ProductionLarger Image
  • Format: EPUB+DRM
  • Pub. Date: 19-Feb-2018
  • Publisher: APress
  • Language: eng
  • ISBN-13: 9781484234174
Other books in subject:

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Get a 360-degree view of digital project management. Learn proven best practices from case studies and real-world scenarios. A variety of project management tools, templates, models, and frameworks are covered. This book provides an in-depth view of digital project management from initiation to execution to monitoring and maintenance. Covering end-to-end topics from pre-sales to post-production, the book explores project management from various dimensions. Each core concept is complemented by case studies and real-world scenarios.



The Complete Guide to Digital Project Management provides valuable tools for your use such as:









Frameworks: governance, quality, knowledge transfer, root cause analysis, digital product evaluation, digital consulting, estimation

Templates: estimation, staffing, resource induction, RACI

Models: governance, estimation, pricing, digital maturity continuous execution, earned value management and effort forecast

Metrics: project management, quality







What Youll Learn







Study best practices and failure scenarios in digital projects, including common challenges, recurring problem themes, and leading indicators of project failures

Explore an in-depth discussion of topics related to project quality and project governance Understand Agile and Scrum practices for Agile execution

See how to apply Quality Management in digital projects, including a quality strategy, a quality framework, achieving quality in various project phases, and quality best practices

Be able to use proven metrics and KPIs to track, monitor, and measure project performance Discover upcoming trends and innovations in digital project management

Read more than 20 real-world scenarios in digital project management with proven best practices to handle the scenarios, and a chapter on a digital transformation case study

























Who This Book Is For

Software project managers, software program managers, account managers, software architects, lead developers, and digital enthusiasts
About the Author xix
About the Technical Reviewer xxi
Acknowledgments xxiii
Introduction xxv
Part I Initiation of Digital Projects
1(120)
Chapter 1 Introduction to Digital Project Management
3(32)
What Are Digital Projects?
3(2)
The Key Tenets of Digital Projects
4(1)
Regular Software Projects vs. Digital Projects
4(1)
Project Management of Digital Projects
5(7)
Mapping Digital Capabilities Across a Solution Value Chain
5(1)
Digital Project Phases
6(5)
Content Project Activities
11(1)
Project Governance
12(4)
Governance of Digital Projects
13(3)
Digital Project Execution Models
16(9)
Challenges in Digital Project Execution
16(2)
Characterization of Execution Methodologies
18(1)
The Iterative Model
18(3)
The Agile Model
21(4)
Risk Management
25(3)
Change Management
28(2)
Change Management Process
29(1)
Release Management
30(3)
Summary
33(2)
Chapter 2 Consulting and Presales in Digital Projects
35(32)
Digital Consulting Framework
36(12)
The Research Phase
37(7)
Evaluate Phase
44(1)
Validate and Recommend Phase
45(2)
Risk and Mitigation
47(1)
Presales Engagement
48(6)
Proof of Concept (PoC)
48(1)
Prerequisites for the PoC
48(1)
Articulating Win Themes and Business Value Propositions in the Solution
49(5)
Digital Consulting Case Study
54(10)
Case Study Background
54(2)
Activities During the Research Phase
56(3)
Activities During the Evaluation Phase
59(2)
Activities During the Validate and Recommend Phase
61(3)
Summary
64(3)
Chapter 3 Digital Project Planning
67(22)
The Project Management Plan
68(6)
Key Points of the Plan
69(4)
Drivers for the Project Management Plan
73(1)
Key Success Factors
74(1)
Collaboration Plan
74(1)
Key Points of the Plan
74(1)
Drivers of the Collaboration Plan
75(1)
Key Success Factors
75(1)
Quality Management Plan
75(2)
Key Points of the Plan
76(1)
Drivers of the Quality Management Plan
76(1)
Key Success Factors
76(1)
Staffing Plan and Training Plan
77(3)
Key Points of the Staffing Plan
77(1)
Drivers of the Staffing Plan
78(1)
Key Success Factors of the Staffing Plan
78(1)
The Training Plan
78(1)
Key Points of the Training Plan
79(1)
Drivers of the Training Plan
79(1)
Key Success Factors
80(1)
The Process Improvement Plan
80(2)
Key Points of the Plan
80(1)
Drivers of the Process Improvement Plan
81(1)
Key Success Factors
81(1)
Communication Plan
82(1)
Key Points of a Communication Plan
82(1)
Drivers of the Communication Plan
82(1)
Key Success Factors
83(1)
Risk Management Plan
83(3)
Key Points of the Plan
83(3)
Drivers of the Risk Management Plan
86(1)
Key Success Factors
86(1)
Other Project Plans
86(1)
Release Management Plan
86(1)
Test Plan
87(1)
Configuration Management Plan
87(1)
Delivery Acceptance Plan
87(1)
Summary
87(2)
Chapter 4 Digital Project Estimation and Pricing
89(32)
Estimation Framework
89(5)
Risks in Effort Estimation
91(2)
Best Practices in Effort Estimation
93(1)
Estimation Models
94(21)
Function Point Estimation
94(6)
SMC Estimation Model/Complexity Based Estimation Model
100(5)
Use Case Estimation
105(1)
User Story Based Estimation
106(4)
Packaged Product Estimation
110(3)
Comparison of Various Estimation Models
113(2)
Pricing Models
115(3)
Linear Pricing Models
115(1)
Nonlinear Pricing Models
116(2)
Summary
118(3)
Part II Execution of Digital Projects
121(126)
Chapter 5 Models, Tools, and Templates Used in Digital Project Management
123(32)
Models Used in Digital Project Management
123(18)
Earned Value Management
124(5)
Digital Maturity Model
129(3)
Quantitative Risk Management Model
132(4)
The Continuous Execution Model
136(5)
Tools Used in Digital Project Management
141(5)
Issue Management Tools
142(1)
DevOps and Continuous Integration Tools
142(1)
Project Planning Tools
143(1)
Collaboration Tools
143(1)
Agile Project Management Tools
143(1)
Test Management Tools
143(1)
The Project Management Dashboard
143(3)
Templates Used in Digital Project Management
146(7)
Resource Induction Template
146(3)
RACI Template for Project Governance
149(2)
Requirements Elaboration-Related Templates
151(2)
Summary
153(2)
Chapter 6 Digital Project Execution
155(26)
High-Level Phases of Digital Project Execution
155(2)
Traditional Project Execution Models
157(21)
Overview
157(3)
The Iterative Execution Model
160(2)
The Agile Execution Model
162(14)
The Extreme Programming (XP) Model
176(1)
The Test Driven Development (TDD) Model
177(1)
High-Level Comparisons of Agile Methodologies
177(1)
Summary
178(3)
Chapter 7 Achieving Quality in Digital Projects
181(22)
Quality Strategy
181(4)
Quality Framework
185(1)
Quality in Various Digital Project Lifecycle Phases
186(12)
Quality in Project Initiation
187(1)
Quality in Project Execution
188(6)
Quality in project Maintenance
194(3)
Metrics and Reporting
197(1)
Case Study: Achieving CMMI Level 5 in Digital Projects
198(2)
Background
198(1)
Gap Assessment
198(1)
Quality Processes
199(1)
Summary
200(3)
Chapter 8 Core Digital Project Management Functions
203(24)
Requirements Management
203(6)
Understanding and Mapping Business Drivers to Business Requirements
204(1)
Requirements Elaboration Process
205(4)
Change Request Management
209(2)
Stakeholder Management
211(4)
Stakeholder Communication
213(1)
Handling Escalations
213(2)
Knowledge Transition Planning
215(2)
Training Plan
215(2)
Project Tracking and Success Quantification
217(1)
Goals, Objectives, KPIs, and Success Criteria
217(1)
Digital Project Governance
218(6)
Overall Project Governance Model
218(1)
Project Management Office (PMO)
219(1)
Proactive Quality Governance
220(2)
Project Auditing
222(2)
Summary
224(3)
Chapter 9 People Management in Digital Projects
227(20)
Key Traits of People Management
227(5)
Key Attributes of a People Manager
228(1)
Leadership Qualities Needed for People Management
228(1)
The Project Manager as a Coach
229(3)
Coaching Process
232(2)
Coaching Style
234(1)
Coaching Tools
235(2)
Feedback Management
237(2)
Providing Feedback
237(2)
The Project Manager as a Team Motivator
239(1)
The Project Manager as a Crisis Handler
240(1)
Competency Development
241(1)
Maintaining a Work-Life Balance for the Team
242(2)
Common Causes of Continued Stretching of the Team
242(1)
Best Practices to Maintain a Good Work-Life Balance for the Team
243(1)
Summary
244(3)
Part III Monitoring and Maintenance of Digital Projects
247(128)
Chapter 10 Why Digital Projects Fail?
249(18)
Brief Analysis of Failure Factors
249(5)
Challenges Due to Digital Technologies and Evolving Requirements
251(1)
Challenges in Project Management
252(1)
Managing Expectations from End Users and Stakeholders
252(1)
Challenges in Team Management
253(1)
Issues at Various Project Lifecycle Stages
254(1)
Common Best Practices to Address Challenges in Digital Programs
255(2)
Challenges and Best Practices in Digital Transformation
257(2)
Leading Indicators of Project Failures
259(2)
Common Pitfalls/Anti-Patterns in Digital Programs
261(3)
Absence of End User Involvement
261(1)
Absence of Incentives and Loyalty
261(1)
Migration Challenges in Digital Programs
261(1)
Failure Analysis
262(1)
Requirements Mismanagement
262(1)
Issues in Project Estimation
262(1)
Inadequate Staffing
262(1)
Risk Mismanagement
263(1)
Expectation Mismatch
263(1)
Lack of Stakeholder Involvement
263(1)
Inadequate Quality Measures
263(1)
Absence of Change Management Processes
263(1)
Inadequate Development Practices
263(1)
Poor Communication Management
264(1)
Schedule Mismanagement
264(1)
Summary
264(3)
Chapter 11 Digital Project Management Best Practices
267(38)
Typical Challenges with Digital Projects
267(38)
Project Management Best Practices During the Project Initiation Phase
268(5)
Project Management Best Practices in the Project Execution Phase
273(11)
Project Management Best Practices During the Monitoring And Maintenance Phase
284(13)
Project Management Checklists at Various Phases
297(2)
Generic Project Management Best Practices
299(2)
Case Study: Lessons from a Large Digital Project
301(3)
Summary
304(1)
Chapter 12 Product Evaluation, Product Migration, and Governance in Digital Projects
305(28)
Digital Product Evaluation Framework
306(7)
Digital Product Evaluation Approach
306(5)
Evaluation of Enterprise Search Products
311(2)
Migrating from one Digital Product to Another
313(5)
Product Migration Case Study for an Enterprise Search Product
315(1)
Migration Planning
315(1)
Migration Design
316(1)
Search Migration
317(1)
Migration Testing
318(1)
Performance Indicators (KPIs) for Digital Products
318(3)
Technical KPIs
318(2)
Business KPIs
320(1)
Digital Product Governance
321(4)
Governance of Enterprise Search Product
321(1)
Search Administration Process
321(1)
On-Boarding Process of the New Information Source
322(1)
Search Tracking and Monitoring
323(1)
Search Maintenance and Operations
323(1)
Process for Handling Emergency Updates
324(1)
Search Governance Best Practices
324(1)
Defining a Roadmap for Digital Projects
325(6)
Information Discovery Platform
326(1)
Unified View
327(1)
Social Searching
328(1)
Semantic Searching
328(1)
Search Best Practices
328(3)
Summary
331(2)
Chapter 13 Trends and Innovation in Modern Digital Solutions
333(22)
Trends in the Digital Solution Space
333(14)
Customer-First Vision to Digital Solution Development
334(1)
Strategic Business Engagement for Long-Term Business Relationships
335(1)
Software as a Service Model
336(1)
Agile Project Execution with DevOps
337(2)
The Mobile First Strategy
339(2)
Automation and Productivity Improvement
341(3)
Other Trends in Digital Solutions
344(3)
Innovations in the Digital Solution Space
347(6)
Design Thinking
347(3)
Using Artificial Intelligence Tools and Techniques in Digital Platforms
350(1)
Collaborative Planning
351(1)
Developing Domain-Specific Digital Platforms
352(1)
Domain-Specific Functional Use Cases and Key Business Drivers
352(1)
Common Integrations Across Various Enterprise Digital Solutions
352(1)
Summary
353(2)
Chapter 14 Post Production Support and Maintenance in Digital Projects
355(20)
Production Support for Digital Applications
356(9)
Production Support Activities
356(3)
Knowledge Transition Framework
359(2)
Service Level Agreement (SLA) Management Framework
361(2)
Production Support KPIs
363(1)
Customer Related KPIs
364(1)
Business Continuity Plan (BCP)
365(1)
Production Incident Management
365(2)
Root Cause Analysis Framework
366(1)
Production Maintenance
367(3)
The Next Generation Digital Maintenance Framework
368(2)
Production Support Best Practices
370(3)
Summary
373(2)
Part IV Digital Project Management Scenarios and Case Studies
375(72)
Chapter 15 Key Digital Project Management Scenarios
377(18)
Addressing Scope Creep in Digital Projects
377(2)
Challenges of Scope Creep
378(1)
Root Causes of Scope Creep
378(1)
Handling Scope Creep in Digital Projects
378(1)
Strict Project SLAs
379(3)
Challenges
379(1)
Root Causes
380(1)
Handling Strict Project SLAs
380(2)
Dealing with Frequent and Late Changes
382(3)
Challenges with Late Changes
382(1)
Root Causes of Late Change Requests
383(1)
Handling Frequent and Late Changes
383(2)
Efficient Stakeholder Management Scenario
385(1)
Challenges with Managing Stakeholders
385(1)
Root Causes
385(1)
Handling Various Stakeholders
385(1)
Human Resource Churn
386(2)
Challenges with Churn
386(1)
Root Causes
386(1)
Handling Resource Churn
387(1)
Dealing with a High Volume of Defects
388(1)
Challenges
388(1)
Root Causes
388(1)
Handling a High Volume of Defects
388(1)
Achieving Productivity and Continuous Improvement in the Support and Maintenance Phase of Digital Projects
389(3)
Challenges
390(1)
Root Causes
390(1)
Implementing a Continuous Improvement Plan
390(2)
Proactive Identification of Digital Opportunities
392(1)
Challenges
392(1)
Root Causes
392(1)
Ways to Mine Existing Digital Client Accounts
392(1)
Summary
393(2)
Chapter 16 Digital Project Management Case Studies
395(20)
End-to-End Execution of a Digital Consolidation Project
395(5)
Project Background
396(1)
Challenges Involved in the Project
396(1)
Project Execution Details
397(2)
Lessons and Key Takeaways
399(1)
Large-Scale Digital Transformation Project
400(4)
Project Background
400(1)
Challenges Involved in the Project
400(1)
Project Execution Details
401(2)
Lessons and Key Takeaways
403(1)
Legacy Modernization Project
404(5)
Project Background
405(1)
Challenges Involved in the Project
405(1)
Project Execution Details
406(2)
Lessons and Key Takeaways
408(1)
End-to-End Implementation of a Digital Knowledge Platform
409(3)
Project Background
409(1)
Challenges Involved in the Project
410(1)
Project Execution Details
410(2)
Lessons and Key Takeaways
412(1)
Summary
412(3)
Chapter 17 Digital Transformation: A Project Management Case Study
415(32)
Digital Transformation Overview
416(9)
Common Drivers of Digital Transformation Programs
416(1)
Common Challenges in Digital Transformation Programs
417(1)
Common Best Practices in Digital Transformation Programs
418(1)
Recent Trends in Digital Transformation Programs
419(1)
Project Activities During Digital Transformation
420(2)
Guiding Principles for Digital Transformation
422(2)
Capabilities and Success Metrics of Next-Generation Digital Platform
424(1)
Digital Bank Digital Transformation Case Study Details
425(20)
Case Study Background
426(1)
Digital Bank Vision
426(1)
Challenges with the Existing Banking Platform
427(1)
Implementing Digital Bank Vision
428(1)
Digital Transformation Themes and Solution Design
429(3)
Project Management Plan
432(6)
Communication Plan
438(1)
Risk Management Plan
439(3)
Change Management Plan
442(1)
Configuration Management Plan
442(3)
Summary
445(2)
Appendix A Cloud Adoption Strategy Checklist 447(4)
Appendix B Domain-Specific Functional Use Cases and Key Business Drivers... 451(4)
Appendix C Exit Criteria for Testing Phases 455(2)
Appendix D Project Scope Document Template 457(2)
Appendix E CMS Product Evaluation Scorecard 459(4)
Appendix F Digital Project Process and Governance Best Practices 463(4)
Index 467
Shailesh Kumar Shivakumar is a Practice Lead & Senior Technology Architect at Infosys Technologies. He is an award-winning digital technology practitioner with skills in technology and practice management and is a highly analytical enterprise architect experienced in the wide spectrum of digital technologies, including enterprise portals, content systems, enterprise search, and other digital technologies. He has over 16 years of industry experience and was the chief architect in building a digital platform which won the Best Web Support Site 2013 global award. His areas of expertise include digital technologies, software engineering, performance engineering, and digital program management. He is a Guinness world record holder of participation for successfully developing a mobile application in a coding marathon.

Shailesh is deeply focused on enterprise architecture, building alliance partnerships with product vendors, and has a proven track record of executing complex, large-scale programs. He successfully architected and led many engagements for Fortune 500 clients of Infosys and built globally deployed enterprise applications. He also headed a center-of-excellence for digital practice. He led multiple thought-leadership and productivity improvement initiatives and was part of special interest groups (SIG) related to emerging web technologies at his organization.





Shailesh is listed in Marquis Whos Who in the World 2017 and has received numerous honors and awards. He has won many prestigious Infosys Awards such as the award for Excellence 2013-14 as a Multi-talented thought leader" under the Innovation Thought Leadership category, the Brand ambassador award for the MFG unit, the Best employee award, the delivery excellency award, and multiple spot awards, and he received an honor from the executive vice chairman of his organization. He is featured as Infy star in the Infosys Hall of fame and recently led a deliveryteam which won the best project team award at his organization.

Shailesh holds numerous professional certifications such as TOGAF 9 certification, Oracle Certified Master (OCM) in Java EE5 Enterprise Architect certification, IBM Certified SOA Solution Designer, and IBM Certified Solution Architect Cloud Computing Infrastructure. He has authored three technical books on digital technologies and has published 12 technical white papers related to digital technologies. Shailesh has been granted a US patent and has filed three more patent applications, and is a frequent speaker at events such as IEEE conferences and Oracle JavaOne.
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