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Marketing and Psychology: Understanding Customer Behaviour with the ABC Approach [Kõva köide]

  • Formaat: Hardback, 264 pages, kõrgus x laius: 234x156 mm, kaal: 670 g, 16 Line drawings, black and white; 16 Illustrations, black and white
  • Ilmumisaeg: 22-Jan-2026
  • Kirjastus: Routledge
  • ISBN-10: 1032891165
  • ISBN-13: 9781032891163
  • Formaat: Hardback, 264 pages, kõrgus x laius: 234x156 mm, kaal: 670 g, 16 Line drawings, black and white; 16 Illustrations, black and white
  • Ilmumisaeg: 22-Jan-2026
  • Kirjastus: Routledge
  • ISBN-10: 1032891165
  • ISBN-13: 9781032891163

This book explores how consumers behave by summarising relevant psychological theories and showing how these can be applied to marketing activities in practice. Exploring why we make purchases and how effective digital marketing can be, the book examines the psychological processes of decision-making relating to consumer behaviour.



This lively and engaging book explores why consumers behave the way they do by summarising relevant psychological theories and showing how these can be applied to marketing activities in practice. Exploring questions around why we make purchases and how effective digital marketing can be, the book examines the psychological processes of decision-making relating to consumer behaviour. It pays particular attention to digital marketing and how in today’s world customers are exposed to countless marketing messages every day. Written by a team with expertise in both marketing psychology and marketing practice, each chapter explains a psychological theory and discusses how this can be applied, with relevant examples and case studies. It presents the latest research in a way that will be accessible to all, guiding readers through the psychology underpinning marketing to explain what we know about customers’ minds. The book will be highly relevant to both students of marketing and marketing professionals, and anyone interesting in exploring the potential use of psychology in marketing. It will be relevant reading on courses relating to consumer psychology, advertising and behavioural economics.

Arvustused

Its my bible for understanding the hundreds of behavioural biases. The ultimate reference guide to decode human decision-making.

Phill Agnew, host of the No.1 marketing podcast Nudge.

Youll refer to this book time and again. Its the equivalent of having two experts on staff who research, distil, and prompt you to use countless psychological principles to sharpen your marketing strategy. Fantastic!

Nancy Harhut, Chief Creative Officer, HBT Marketing; Author of Using Behavioral Science in Marketing

"A really neat idea. I like the simplicity of the ABC approach."

Alan Tapp, Professor of Marketing

"If you're serious about marketing, this book is non-negotiable. It gives you the psychology you need to stop guessing and start creating work that actually connects."

Katy Howell, CEO of Immediate Future

This is exceptional. Rarely does a book come along that covers this subject in a way that is both comprehensive and very readable. I have been waiting for a book like this and would recommend it therefore to both practicing marketers, academic colleagues from across the business spectrum, and engaged students.

Jonathan Deacon, Professor of Marketing

"This book is packed with brilliant brain hacks that will make your comms and marketing unforgettable. You learn how to tell better stories, be bolder with humour, and be inspired by behavioural science insights that work in real life. Its smart, useful, and Ill be stealing ideas from it for years to come."

Hel Reynolds, Chief Unboring Officer, Comms Creatives

This book is essential reading for marketers intent on advancing their strategic capabilities. The ABC approach presents a robust, practical framework grounded in psychological theory, making it highly relevant to todays marketing landscape. Whether you are at the outset of your marketing career or bring years of experience, the insights offered are both accessible and readily applicable, making this book an invaluable addition to your professional toolkit.

Chris Daly, Chief Executive, Chartered Institute of Marketing

Contents

About the authors

Contents

List of figures

Acknowledgements

Introduction

Chapter
1.

Marketing & Psychology in Practice.

Chapter
2.

Audience: Using Psychology for Segmentation.

Personality five traits.

Personality dark triad.

Intelligence.

Socioeconomics

Geography (culture)

Age.

Sex and gender

Chapter
3.

Audience: Customer Disposition.

Attitude.

Beliefs.

Values.

Morals.

Motivation.

Executive functions.

Self-evaluation.

Chapter
4.

Audience: Navigating Social Dynamics.

Relationships with others.

Using others as reference points.

Impression management

The influence of crowds.

Chapter
5.

Brand: Shaping Brand Perception.

Attention.

Cognition.

Emotion.

Branding.

Messaging.

Storytelling.

Language.

Humour

Memory aides.

Visual senses.

Aural senses.

Chapter
6.

Brand: Finding The Right Voices.

Judgement of people.

Likeability and authenticity.

Credibility.

Authority and status.

Chapter
7.

Choice: Embedding Your Brand in Memory.

Implicit and explicit memory.

Long-term v short-term memory.

Rumination.

Other memory effects.

Information processing.

Conditioning.

Chapter
8.

Choice: Recognizing Biases and Demonstrating Value.

Reference-dependence.

Loss and gain.

Time-related assessment

Effort

Ownership.

Choice.

Presentation of prices.

Self-control and decision-making.

Assessment of chance and logical fallacies.

Time perception when making decisions.

Involvement

Summary.

References.

Index.
Tom Bowden-Green spent 11 years in PR agency roles before moving to academia in 2013. He completed a PhD at the University of Bath and is now a Senior Lecturer teaching marketing and psychology at Bristol Business School, UWE Bristol, UK.

Luan Wise is a seasoned industry practitioner with 25 years of agency, client-side and consultancy experience. She is a chartered marketer, fellow of the Chartered Institute of Marketing (FCIM) and is currently pursuing a PhD by Portfolio at the University of Lancashire, UK.