"Prophetic, inspiring and entertaining. Paints a clear picture of the post COVID world we are entering and how retailers must adapt to thrive.Ian McMilan, Global Retail Marketing Lead, Nike
A vivid and meticulously researched picture of the post-COVID landscape and a strategic roadmap for retailers across all categories.Christina Fontana, Head of Fashion and Luxury for Tmall, US and Europe
Clears the fog around a post-pandemic retail landscape, and shines a spotlight on resilient retailers who will find a way to thrive within it.Harley Finkelstein, president, Shopify
Presents retailers and landlords with a comprehensive view into the future of our industry, offering practical advice about how we can not just survive, but thrive in a post-pandemic world.Mark C. Toro, Chairman, North American Properties
"In a time of massive upheaval in retail, Doug Stephens not only astutely identifies the core issues retailers now face, but provides a set of answers, directions, and key retail archetypes from which to learn. If you want to resurrect your retailing for a new era, then pay attention to his conclusion: 'Every company is an experience company.'B. Joseph Pine II, co-author of The Experience Economy: Competing for Customer Time, Attention, and Money