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xi | |
About the author |
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xii | |
Acknowledgements |
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xiii | |
Introduction |
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1 | (8) |
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01 The learning and development cycle |
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9 | (4) |
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PART ONE Learning needs analysis |
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13 | (64) |
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02 Understanding learning, development, education and training |
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15 | (2) |
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17 | (2) |
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04 Identifying organizational learning needs: a step-by-step approach |
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19 | (2) |
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05 Performance analysis quadrant |
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21 | (2) |
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23 | (2) |
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07 Bloom's taxonomy of learning domains |
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25 | (3) |
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08 Informal and non-formal learning |
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28 | (2) |
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09 Kolb's experiential learning cycle |
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30 | (3) |
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10 Honey and Mumford's learning styles |
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33 | (2) |
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11 Rose's learning styles |
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35 | (2) |
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12 Overcoming barriers to learning |
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37 | (3) |
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40 | (2) |
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14 How to develop a learning culture |
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42 | (2) |
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15 How to develop a learning organization |
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44 | (2) |
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16 The learning value chain |
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46 | (3) |
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49 | (2) |
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18 Emotional intelligence |
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51 | (2) |
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19 Gardner's multiple intelligences |
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53 | (2) |
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20 Neuro-linguistic programming |
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55 | (2) |
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21 Knowledge management: distinguishing data, information and knowledge |
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57 | (3) |
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22 The five aspects of talent management |
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60 | (2) |
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62 | (2) |
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24 The succession planning cycle |
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64 | (2) |
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25 Devising and using standards of competence |
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66 | (2) |
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26 Board-level development: a needs audit |
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68 | (3) |
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27 Learning methods and styles grid |
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71 | (3) |
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28 Learning methods choice matrix |
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74 | (3) |
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PART TWO Planning learning |
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77 | (56) |
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29 The six essential elements of a learning strategy |
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79 | (2) |
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30 Using the learning and development cycle to plan learning interventions |
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81 | (2) |
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31 A step-by-step guide to planning a learning event |
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83 | (2) |
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32 Personal development planning |
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85 | (2) |
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33 Using different approaches to learning and development |
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87 | (2) |
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34 Criteria for choosing a learning approach |
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89 | (2) |
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35 A checklist for procuring learning services |
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91 | (2) |
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36 Outsourcing versus insourcing |
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93 | (3) |
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37 The four phases of knowledge management |
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96 | (2) |
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38 The three component parts of e-learning |
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98 | (2) |
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39 The five models of e-learning |
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100 | (3) |
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40 Learning design: the five dimensions |
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103 | (3) |
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41 The route map model for e-learning design |
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106 | (2) |
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42 A classification of e-learning technologies |
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108 | (2) |
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43 What to look for in a digital learning platform |
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110 | (3) |
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44 Checklist - 10 things to look out for when dealing with e-learning vendors |
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113 | (3) |
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45 What to look for in a learning and development consultant |
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116 | (3) |
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46 What to look for in learning materials |
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119 | (2) |
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47 Working with union learning representatives |
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121 | (2) |
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123 | (2) |
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49 Reference list of learning and development methods |
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125 | (8) |
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PART THREE Implementing learning |
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133 | (70) |
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135 | (2) |
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51 Coaching - tips and pitfalls |
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137 | (2) |
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52 Facilitation - tips and pitfalls |
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139 | (2) |
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53 Lecturing - tips and pitfalls |
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141 | (2) |
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143 | (2) |
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55 How to organize work-based learning |
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145 | (2) |
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147 | (2) |
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57 Putting together action learning sets |
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149 | (2) |
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58 Setting up a community of practice |
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151 | (2) |
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59 The seven pillars of a corporate university |
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153 | (3) |
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60 Preparing a lesson plan |
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156 | (2) |
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61 Preparing to deliver a course: a checklist |
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158 | (3) |
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62 Tips for team teaching |
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161 | (2) |
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163 | (2) |
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64 Psychometric instruments for development rather than assessment |
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165 | (3) |
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65 Innovative approaches to learning |
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168 | (3) |
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66 Using storytelling in learning and development |
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171 | (2) |
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67 Games, and learning through play |
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173 | (3) |
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176 | (2) |
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69 Volunteering-based learning |
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178 | (2) |
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180 | (2) |
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71 Assessing and recording competence |
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182 | (2) |
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72 Learning logs and contracts |
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184 | (2) |
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186 | (2) |
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188 | (2) |
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75 Networking via professional bodies |
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190 | (2) |
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192 | (3) |
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77 Blended learning models |
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195 | (2) |
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78 Social networking and collaborative tools |
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197 | (3) |
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79 Checklist for setting up a learning centre |
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200 | (3) |
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PART FOUR Evaluating learning |
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203 | (51) |
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205 | (3) |
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208 | (3) |
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82 Talent management and development: the GE nine box model |
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211 | (2) |
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83 Quality management of learning: the diamond model |
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213 | (3) |
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84 Applying quality management tools to learning |
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216 | (3) |
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85 Making a business case for learning and development |
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219 | (2) |
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86 Internal marketing of learning and development |
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221 | (2) |
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87 How to get value from a corporate university |
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223 | (3) |
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88 How to get value from learning consultants |
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226 | (2) |
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89 Evaluation: how to recognize and when to use the main methods |
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228 | (3) |
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90 Kirkpatrick's four levels of evaluation |
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231 | (2) |
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91 Producing an evaluation sheet |
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233 | (2) |
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92 Measures in evaluating learning |
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235 | (2) |
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93 CIPD partnership of learning model |
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237 | (2) |
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239 | (2) |
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95 Calculating return on investment |
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241 | (2) |
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96 Evaluation: return on expectations |
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243 | (2) |
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97 Six Sigma for learning and development |
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245 | (2) |
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98 Balanced scorecard for learning and development |
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247 | (2) |
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99 E-learning: the impact matrix |
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249 | (2) |
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100 Evaluation: total value add |
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251 | (2) |
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253 | (1) |
Index |
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254 | |