| Preface |
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xiii | |
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1 Site Reliability Engineering in Six Words |
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2 | (2) |
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2 Do We Know Why We Really Want Reliability? |
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4 | (2) |
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3 Building Self-Regulating Processes |
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6 | (2) |
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4 Four Engineers of an SRE Seder |
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8 | (2) |
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10 | (2) |
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6 Infrastructure: It's Where the Power Is |
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12 | (2) |
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7 Thinking About Resilience |
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14 | (2) |
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8 Observability in the Development Cycle |
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16 | (2) |
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18 | (2) |
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10 How Wikipedia Is Served to You |
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20 | (2) |
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11 Why You Should Understand (a Little) About TCP |
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22 | (2) |
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12 The Importance of a Management Interface |
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24 | (2) |
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13 When It Comes to Storage, Think Distributed |
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26 | (2) |
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14 The Role of Cardinality |
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28 | (2) |
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15 Security Is like an Onion |
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30 | (2) |
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32 | (2) |
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34 | (2) |
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36 | (2) |
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19 Sustainability and Burnout |
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38 | (2) |
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20 Don't Take Advice from Graybeards |
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40 | (2) |
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21 Facing That First Page |
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42 | (3) |
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22 SRE, at Any Size, Is Cultural |
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45 | (2) |
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23 Everyone Is an SRE in a Small Organization |
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47 | (2) |
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24 Auditing Your Environment for Improvements |
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49 | (2) |
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25 With Incident Response, Start Small |
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51 | (2) |
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26 Solo SRE: Effecting Large-Scale Change as a Single Individual |
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53 | (2) |
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27 Design Goals for SLO Measurement |
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55 | (2) |
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28 I Have an Error Budget-Now What? |
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57 | (2) |
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59 | (2) |
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30 Methodological Debugging |
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61 | (2) |
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31 How Startups Can Build an SRE Mindset |
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63 | (2) |
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32 Bootstrapping SRE in Enterprises |
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65 | (2) |
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33 It's Okay Not to Know, and It's Okay to Be Wrong |
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67 | (2) |
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34 Storytelling Is a Superpower |
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69 | (2) |
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35 Get Your Work Recognized: Write a Brag Document |
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71 | (3) |
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74 | (2) |
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37 An Overlooked Engineering Skill |
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76 | (2) |
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38 Unpacking the On-Call Divide |
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78 | (2) |
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39 The Maestros of Incident Response |
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80 | (2) |
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40 Effortless Incident Management |
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82 | (2) |
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41 If You're Doing Runbooks, Do Them Well |
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84 | (2) |
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42 Why I Hate Our Playbooks |
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86 | (2) |
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88 | (2) |
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44 Integrating Empathy into SRE Tools |
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90 | (3) |
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45 Using ChatOps to Implement Empathy |
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93 | (2) |
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46 Move Fast to Unbreak Things |
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95 | (2) |
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47 You Don't Know for Sure Until It Runs in Production |
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97 | (2) |
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48 Sometimes the Fix Is the Problem |
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99 | (2) |
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101 | (2) |
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50 Metrics Are Not SLIs (The Measure Everything Trap) |
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103 | (2) |
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51 When SLOs Attack: Pathological SLOs and How to Fix Them |
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105 | (2) |
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52 Holistic Approach to Product Reliability |
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107 | (2) |
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53 In Search of the Lost Time |
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109 | (2) |
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54 Unexpected Lessons from Office Hours |
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111 | (2) |
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55 Building Tools for Internal Customers that They Actually Want to Use |
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113 | (2) |
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56 It's About the Individuals and Interactions |
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115 | (2) |
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57 The Human Baseline in SRE |
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117 | (2) |
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58 Remotely Productive or Productively Remote |
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119 | (2) |
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59 Of Margins and Individuals |
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121 | (2) |
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60 The Importance of Margins in Systems |
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123 | (2) |
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61 Fewer Spreadsheets, More Napkins |
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125 | (2) |
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62 Sneaking in Your DevOps Deliciously |
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127 | (2) |
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63 Effecting SRE Cultural Changes in Enterprises |
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129 | (2) |
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64 To All the SREs I've Loved |
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131 | (2) |
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65 Complex: The Most Overloaded Word in Technology |
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133 | (3) |
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66 The Best Advice I Can Give to Teams |
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136 | (2) |
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67 Create Your Supporting Artifacts |
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138 | (2) |
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68 The Order of Operations for Getting SLO Buy-In |
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140 | (2) |
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69 Heroes Are Necessary, but Hero Culture Is Not |
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142 | (2) |
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70 On-Call Rotations that People Want to Join |
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144 | (2) |
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71 Study of Human Factors and Team Culture to Improve Pager Fatigue |
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146 | (2) |
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72 Optimize for MTTBTB (Mean Time to Back to Bed) |
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148 | (2) |
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73 Mitigating and Preventing Cascading Failures |
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150 | (2) |
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74 On-Call Health: The Metric You Could Be Measuring |
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152 | (2) |
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75 Helping Leaders Prioritize On-Call Health |
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154 | (2) |
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156 | (2) |
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77 The Forward-Deployed SRE |
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158 | (2) |
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78 Test Your Disaster Plan |
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160 | (2) |
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79 Why Training Matters to an SRE Practice and SRE Matters to Your Training Program |
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162 | (2) |
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80 The Power of Uniformity |
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164 | (2) |
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166 | (2) |
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82 Make Your Engineering Blog a Priority |
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168 | (2) |
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83 Don't Let Anyone Run Code in Your Context |
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170 | (2) |
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84 Trading Places: SRE and Product |
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172 | (2) |
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85 You See Teams, I See Product |
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174 | (2) |
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86 The Performance Emergency Fund |
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176 | (2) |
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87 Important but Not Urgent: Roadmaps for SREs |
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178 | (3) |
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181 | (2) |
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89 Following the Path of Safety-Critical Systems |
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183 | (2) |
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90 Applicable and Achievable Static Analysis |
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185 | (2) |
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91 The Importance of Formal Specification |
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187 | (2) |
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92 Risk and Rot in Sociotechnical Systems |
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189 | (2) |
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191 | (2) |
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94 Expected Risk Limitations |
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193 | (2) |
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95 Beyond Local Risk: Accounting for Angry Birds |
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195 | (2) |
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96 A Word from Software Safety Nerds |
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197 | (2) |
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97 Incidents: A Window into Gaps |
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199 | (2) |
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201 | (2) |
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| Contributors |
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203 | (22) |
| Index |
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225 | (7) |
| About the Editors |
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232 | |
Lisainfo e-raamatute kohta