Muutke küpsiste eelistusi

E-raamat: Advanced QFD Applications

5.00/5 (2 hinnangut Goodreads-ist)
, ,
  • Formaat: 213 pages
  • Ilmumisaeg: 01-Feb-2003
  • Kirjastus: ASQ Quality Press
  • Keel: eng
  • ISBN-13: 9780873892940
Teised raamatud teemal:
  • Formaat - PDF+DRM
  • Hind: 52,00 €*
  • * hind on lõplik, st. muud allahindlused enam ei rakendu
  • Lisa ostukorvi
  • Lisa soovinimekirja
  • See e-raamat on mõeldud ainult isiklikuks kasutamiseks. E-raamatuid ei saa tagastada.
Advanced QFD ApplicationsSuurem pilt
  • Formaat: 213 pages
  • Ilmumisaeg: 01-Feb-2003
  • Kirjastus: ASQ Quality Press
  • Keel: eng
  • ISBN-13: 9780873892940
Teised raamatud teemal:

DRM piirangud

  • Kopeerimine (copy/paste):

    ei ole lubatud

  • Printimine:

    ei ole lubatud

  • Kasutamine:

    Digitaalõiguste kaitse (DRM)
    Kirjastus on väljastanud selle e-raamatu krüpteeritud kujul, mis tähendab, et selle lugemiseks peate installeerima spetsiaalse tarkvara. Samuti peate looma endale  Adobe ID Rohkem infot siin. E-raamatut saab lugeda 1 kasutaja ning alla laadida kuni 6'de seadmesse (kõik autoriseeritud sama Adobe ID-ga).

    Vajalik tarkvara
    Mobiilsetes seadmetes (telefon või tahvelarvuti) lugemiseks peate installeerima selle tasuta rakenduse: PocketBook Reader (iOS / Android)

    PC või Mac seadmes lugemiseks peate installima Adobe Digital Editionsi (Seeon tasuta rakendus spetsiaalselt e-raamatute lugemiseks. Seda ei tohi segamini ajada Adober Reader'iga, mis tõenäoliselt on juba teie arvutisse installeeritud )

    Seda e-raamatut ei saa lugeda Amazon Kindle's. 

i This book focuses on the collection, interpretation, and analysis of the voice of the customers (VOC) and serves as an excellent reference or textbook for learning how to apply QFD. Following this unique approach for capturing the VOC will ensure your product/service meets their needs. Included is a discussion of recent advances in QFD methodology, methods for strategically analyzing and selecting benchmarks, and examples through case studies. Contents: Introduction to Quality Function Deployment, Decision Making Using the House of Quality, Variability Analysis in QFD, QFD for Service Quality Analysis, The Implementation of QFD-based Linguistic Data, Benchmarking in QFD for Quality Improvement
Preface ix
Chapter 1 Introduction 1(8)
Definition and Uses of QFD
1(3)
Development of QFD
4(1)
QFD Applications
5(2)
Scope and Objectives
7(2)
Chapter 2 QFD Basics 9(22)
House of Quality
9(3)
Construction of the House of Quality
12(6)
A QFD Application Example
18(7)
Recent Development of the QFD Methodology
25(6)
Chapter 3 Future Voice of the Customer 31(28)
VOC with a Future Dimension
32(1)
Use of the Future VOC
33(8)
Use of Forecasting Methods
41(5)
Use of Fuzzy Trend Analysis
46(9)
Discussion
55(4)
Chapter 4 Variability Analysis in QFD 59(24)
The Need for Variability Analysis in QFD
60(2)
Variability Analysis of Engineering Characteristics in QFD
62(3)
An Application Example
65(3)
Sensitivity Study of VOC
68(12)
Discussion
80(3)
Chapter 5 Prioritization and Decision Making Using QFD 83(24)
Optimization Model for Customer Satisfaction
84(9)
Applying Analytical Hierarchy Process Technique to QFD
93(1)
Use of AHP for Prioritization
94(6)
Integration of QFD and Design of Experiments
100(7)
Chapter 6 Benchmarking for Quality Improvement 107(14)
Importance of Benchmarking
107(4)
Use of Hierarchical Benchmarks
111(3)
Analysis of Benchmarking Data
114(5)
Discussion
119(2)
Chapter 7 Integrating Kano's Model into QFD 121(10)
Prioritization for Customer Satisfaction
122(1)
Understanding Customer Satisfaction with Kano's Model
123(4)
An Integration Process Model
127(4)
Discussion
131(1)
An Illustrative Example
132
Chapter 8 QFD for Service Quality Analysis 131(18)
Service Quality Concept
137(6)
SERVQUAL versus QFD
143(2)
Integration of Kano's Model, SERVQUAL, and QED
145(4)
Chapter 9 Some Advanced QFD Implementation Issues 149(30)
Using QFD for Segmented Customer Groups
149(9)
Implementation of QFD Based on Linguistic Data
158(10)
Size Reduction of Large HOQ
168(11)
Glossary 179(4)
References 183(12)
About the Authors 195(2)
Index 197
Lisainfo e-raamatute kohta Lisainfo e-raamatute kohta
Püsilink: https://www.kriso.ee/db/97808738929402e.html
Märksõnad: