Tables and Figures |
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xi | |
Acknowledgments |
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xxi | |
The Author |
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xxiii | |
Introduction |
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xxv | |
Chapter-by-Chapter Revisions for the Third Edition |
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xxvii | |
Chapter 1 Introduction to Analytics and Decision Support in Health Care Operations Management |
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1 | (26) |
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1 | (1) |
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Historical Background and the Development of Decision Techniques |
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2 | (1) |
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The Health Care Manager and Decision Making |
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3 | (1) |
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Importance of Health Analytics: Information Technology (IT) and Decision Support Techniques |
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3 | (1) |
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The Scope of Health Care Services, and Recent Trends |
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4 | (1) |
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Health Care Services Management |
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5 | (1) |
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Distinctive Characteristics of Health Care Services |
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5 | (2) |
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Big Data and Data Flow in Health Care Organizations |
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7 | (2) |
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9 | (1) |
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9 | (1) |
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Chapter 1 Supplement: Data Analytics in MS Excel: Creating and Manipulating Pivot Tables |
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10 | (13) |
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23 | (4) |
Chapter 2 Predictive Analytics |
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27 | (58) |
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27 | (1) |
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Steps in the Predictive Analytics Process |
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28 | (1) |
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Predictive Analytics Techniques |
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29 | (36) |
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29 | (1) |
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30 | (1) |
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31 | (10) |
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41 | (14) |
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Predictive Techniques for Seasonality |
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55 | (6) |
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Accuracy of Predictive Analytics |
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61 | (1) |
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62 | (3) |
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65 | (1) |
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65 | (1) |
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66 | (19) |
Chapter 3 Decision Making in Health Care |
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85 | (50) |
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85 | (1) |
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85 | (16) |
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What Causes Poor Decisions? |
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87 | (1) |
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The Decision Level and Decision Milieu |
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87 | (1) |
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Decision Making under Uncertainty |
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88 | (1) |
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88 | (5) |
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Decision Making under Risk |
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93 | (4) |
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What If Payoffs Are Costs |
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97 | (4) |
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The Decision Tree Approach |
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101 | (1) |
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Analysis of the Decision Tree: Rollback Procedure |
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102 | (1) |
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Sensitivity Analysis in Decision Making |
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103 | (4) |
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Decision Analysis with Nonmonetary Values and Multiple Attributes |
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107 | (3) |
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Clinical Decision Making and Implications for Management |
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110 | (4) |
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114 | (1) |
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114 | (1) |
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115 | (20) |
Chapter 4 Facility Location |
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135 | (34) |
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135 | (2) |
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137 | (17) |
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Cost-Profit-Volume (CPV) Analysis |
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137 | (3) |
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140 | (3) |
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143 | (2) |
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145 | (4) |
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Geographic Information Systems (GIS) in Health Care |
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149 | (5) |
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154 | (1) |
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154 | (1) |
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155 | (14) |
Chapter 5 Facility Layout |
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169 | (28) |
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169 | (1) |
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170 | (1) |
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171 | (4) |
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171 | (4) |
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Method of Minimizing Distances and Costs |
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175 | (1) |
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Computer-Based Layout Programs |
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175 | (2) |
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177 | (3) |
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180 | (1) |
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180 | (1) |
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181 | (16) |
Chapter 6 Flow Processes Improvement: Reengineering and Lean Management |
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197 | (56) |
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197 | (1) |
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198 | (1) |
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199 | (4) |
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Work Design in Health Care Organizations |
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203 | (34) |
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Work Measurement Using Time Standards |
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207 | (7) |
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Work Measurement Using Work Sampling |
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214 | (9) |
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223 | (14) |
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237 | (1) |
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237 | (1) |
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238 | (1) |
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238 | (15) |
Chapter 7 Staffing |
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253 | (28) |
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253 | (1) |
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Workload Management Overview |
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254 | (19) |
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Establishment of Workload Standards and Their Influence on Staffing Levels |
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254 | (2) |
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256 | (5) |
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The Development of Internal Workload Standards |
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261 | (2) |
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Procedurally Based Unit Staffing |
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263 | (3) |
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Acuity-Based Unit Staffing |
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266 | (4) |
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External Work Standards and Their Adjustments |
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270 | (1) |
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Productivity and Workload Management |
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271 | (2) |
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273 | (1) |
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273 | (1) |
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273 | (8) |
Chapter 8 Scheduling |
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281 | (16) |
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281 | (1) |
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281 | (9) |
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Surgical Suite Resource Scheduling |
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290 | (4) |
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294 | (1) |
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295 | (1) |
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295 | (2) |
Chapter 9 Productivity and Performance Benchmarking |
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297 | (36) |
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297 | (1) |
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Trends in Health Care Productivity: Consequences of Reforms and Policy Decisions |
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298 | (1) |
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Productivity Definitions and Measurements |
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299 | (3) |
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Commonly Used Productivity Ratios |
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302 | (8) |
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304 | (4) |
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308 | (2) |
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310 | (2) |
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Productivity Measures Using Direct Care Hours |
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312 | (2) |
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The Relationships between Productivity and Quality in Hospital Settings |
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314 | (2) |
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Dealing with the Multiple Dimensions of Productivity: New Methods of Measurement and Benchmarking |
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316 | (2) |
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Data Envelopment Analysis |
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318 | (3) |
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Overview on Improving Health Care Productivity |
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321 | (2) |
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323 | (1) |
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323 | (1) |
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323 | (10) |
Chapter 10 Resource Allocation |
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333 | (30) |
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333 | (1) |
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333 | (13) |
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335 | (10) |
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345 | (1) |
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346 | (9) |
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355 | (1) |
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356 | (1) |
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356 | (7) |
Chapter 11 Supply Chain and Inventory Management |
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363 | (30) |
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363 | (1) |
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363 | (21) |
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Traditional Inventory Management |
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370 | (4) |
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Economic Order Quantity Model |
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374 | (5) |
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379 | (5) |
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384 | (1) |
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384 | (1) |
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384 | (9) |
Chapter 12 Quality Control and Improvement |
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393 | (38) |
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393 | (1) |
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393 | (6) |
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Total Quality Management (TQM) and Continuous Quality Improvement (CQI) |
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397 | (1) |
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398 | (1) |
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Quality Measurement and Control Techniques |
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399 | (16) |
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Monitoring Variation through Control Charts |
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401 | (2) |
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Control Charts for Attributes |
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403 | (4) |
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Control Charts for Continuous Variables |
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407 | (5) |
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Investigation of Control Chart Patterns |
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412 | (3) |
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415 | (6) |
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Tools for Investigating the Presence of Quality Problems and Their Causes |
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417 | (4) |
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421 | (1) |
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421 | (1) |
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421 | (10) |
Chapter 13 Project Management |
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431 | (46) |
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431 | (1) |
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The Characteristics of Projects |
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432 | (29) |
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Planning and Scheduling Projects |
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434 | (2) |
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436 | (1) |
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Critical Path Method (CPM) |
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437 | (4) |
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441 | (7) |
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Project Compression: Trade-Offs Between Reduced Project Time and Cost |
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448 | (13) |
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Project Management Applications in Clinical Settings: Clinical Pathways |
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461 | (3) |
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464 | (1) |
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464 | (1) |
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464 | (13) |
Chapter 14 Queuing Models and Capacity Planning |
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477 | (30) |
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477 | (2) |
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Queuing System Characteristics |
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479 | (15) |
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Capacity Analysis and Costs |
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494 | (2) |
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496 | (1) |
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497 | (1) |
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497 | (10) |
Chapter 15 Simulation |
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507 | (20) |
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507 | (1) |
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507 | (9) |
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Monte Carlo Simulation Method |
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510 | (6) |
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Performance Measures and Managerial Decisions |
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516 | (1) |
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Excel-Based Simulation Templates with Performance Measures and Managerial Decisions |
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517 | (5) |
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Multiphase Simulation Model |
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520 | (2) |
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522 | (1) |
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522 | (1) |
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522 | (5) |
Appendixes |
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Appendix A: Standard Normal Distribution |
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527 | (2) |
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Appendix B: Standard Normal Distribution |
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529 | (4) |
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Appendix C: Cumulative Poisson Probabilities |
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533 | (6) |
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Appendix D: t-Distribution |
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539 | (2) |
References |
|
541 | (8) |
Index |
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549 | |