This informative volume, Artificial Intelligence for Smart Technology in the Hospitality and Tourism Industry, focuses on the shifting requirements of the hospitality service industry, aiming to incorporate smart information technology into the tourism services.
The volume is a valuable resource written specifically for tourism service industry professionals. It provides a focused approach to introducing Industry 4.0-related technologies. It also explains how artificial intelligence can support a company’s strategy to revolutionize the business by sharing how to use this smart technology most effectively. The chapters explore the myriad evolving technologies, including artificial intelligence, Internet of Things, big data, blockchain, and automation and robotics in the hospitality industry, for transforming hotels into smart hotels and for revolutionizing many aspects involved in effectively servicing hospitality clientele.
The volume addresses smart technology uses in many issues, such the role of e-tourism amid the COVID-19 Pandemic, cybersecurity in the service industry, smart medical tourism, culture biases in the service industry, and much more.
Focuses on incorporating smart information technology into the tourism and hospitality industry. It explores the evolving technologies, such as artificial intelligence, Internet of Things, big data, blockchain, and automation and robotics for transforming hotels into smart hotels and for revolutionizing hospitality services.
1. Exploring Artificial Intelligence in Hotels
2. Big Data Analytics and Smart Hotels
3. Blockchain Integration in the Hospitality Industry
4. Artificial Intelligence as an Invigoration of the Hospitality Industry: An Analysis
5. Applications of Robotics in the Hospitality Industry
6. Future Employment in the Hospitality Industry
7. Artificial Intelligence in the Tourism and Hospitality Industry
8. Automation and Robotics of the Tourism Industry
9. Role of IoT in the Tourism Industry
10. E-Tourism and the Covid-19 Pandemic
11. Artificial Intelligence for Smart Medical Tourism
12. Leveraging Potentials of Artificial Intelligence and Robotics for the Tourism Industry: A Study
13. Mechanical AI and Customer Perception: A Study on Hospitality Aspirants
14. Digitalization and Customer Service Standards: Perception of the Service Industry
15. Artificial Intelligence and Individual Privacy
16. Systematic Evaluation of Culture Biases in the Service Industry
17. Artificial Intelligence and Cybersecurity in the Service Industry
18. Technological Implementation in the Service Sector: A Case Study
Vinod Kumar Shukla, PhD, is working with Amity University, Dubai, United Arab Emirates, as Associate Professor and Head of Academics in the School of Engineering Architecture Interior Design. He has more than 14 years of experience. The recipient of several awards for his work, he is an active member of IEEE and has published many research papers in reputed journals and conferences. He completed the General Management Programme at the Indian Institute of Management Ahmedabad and has conducted many employee training programs for Delhi Transco Limited; the Indian postal department in Megdoot Bhawan, Delhi; and the Directorate General Resettlement (an interservice organization functioning directly under the Ministry of Defence). He has written and edited many books in the field of Industry 4.0 and information technology. He holds international patents in the broader field of information technology.
Amit Verma, PhD, is Dean of Student Affairs, Global Business Studies, GBS Dubai, United Arab Emirates. He has extensive experience in airlines, hotels, destination management companies, and online travel companies, including at Austrian Airlines, TAJ Hotel, Crown Plaza, MakeMyTrip, Travelport, and Carlson Wagonlit Travel. Dr. Verma has been associated with Skyline University, UAE; Management Development Institute of Singapore; MDIS, Uzbekistan; and Lucknow University, India. He has also been a visiting lecturer at the University of Sunderland and Bangor University, both in the UK. Dr. Verma effectively contributed to the emiratization plan in Dubai and managed the project of the Ajman tour guide training program. He has been instrumental in a RAKTA training program and has published development initiatives in coordination with the Fujairah Tourism & Antiquities Authority.
Jean Paolo G. Lacap, PhD, is Vice President for Research and Extension at the City College of Angeles, Philippines. He has received several awards for his work, including a Diplomate in Business Education (DBE) from the Philippine Academy of Professionals in Business Education. He is a Registered Marketing Professional (RMP) and Accredited Marketing Educator (AMEd). He has presented research papers at conferences and has published research studies in international journals. He is part of several international refereed journals in the Philippines and abroad as an editorial board member and reviewer.
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