|
|
ix | |
|
|
x | |
About the Authors |
|
xi | |
Foreword |
|
xiii | |
Preface: What Makes This Book Different? |
|
xv | |
|
SECTION 1 THE BIG PICTURE |
|
|
1 | (58) |
|
Chapter 1 Why Brand Admiration? |
|
|
3 | (18) |
|
|
3 | (1) |
|
|
4 | (11) |
|
The Brand Admiration Management System |
|
|
15 | (3) |
|
|
18 | (3) |
|
Chapter 2 Living Examples of Admired Brands |
|
|
21 | (16) |
|
|
21 | (3) |
|
|
24 | (1) |
|
Admired Brand in the B2B Market |
|
|
25 | (3) |
|
Admired Brand in the Nonprofit (Service) Market |
|
|
28 | (1) |
|
Admired Brand in the International Market |
|
|
29 | (1) |
|
|
30 | (3) |
|
|
33 | (1) |
|
|
34 | (1) |
|
|
35 | (2) |
|
Chapter 3 The Science behind Brand Admiration |
|
|
37 | (22) |
|
|
37 | (1) |
|
|
37 | (1) |
|
The Theory behind Brand Admiration |
|
|
38 | (3) |
|
Brand Trust, Love, and Respect |
|
|
41 | (2) |
|
How to Build Brand Admiration: The 3Es |
|
|
43 | (9) |
|
|
52 | (1) |
|
|
53 | (1) |
|
|
54 | (5) |
|
SECTION 2 BUILDING ADMIRED BRANDS |
|
|
59 | (66) |
|
Chapter 4 Building Admiration from the Inside |
|
|
61 | (22) |
|
|
61 | (1) |
|
|
62 | (1) |
|
Employees as Brand-Building Resources |
|
|
62 | (3) |
|
Creating a Meaningful Mission Statement |
|
|
65 | (2) |
|
Enabling, Enticing, and Enriching Features That Make the Mission Statement Come to Life |
|
|
67 | (5) |
|
Enabling, Enticing, and Enriching Employees as People |
|
|
72 | (6) |
|
|
78 | (1) |
|
|
79 | (1) |
|
|
79 | (4) |
|
Chapter 5 Building Brand Admiration among Customers |
|
|
83 | (22) |
|
|
83 | (1) |
|
|
84 | (1) |
|
The Brand-Positioning Statement |
|
|
84 | (2) |
|
Strategic Decisions for Developing a Positioning Statement |
|
|
86 | (15) |
|
Positioning Statement and Financial Goals |
|
|
101 | (1) |
|
|
101 | (1) |
|
|
102 | (1) |
|
|
103 | (2) |
|
Chapter 6 Building Top-of-Mind Brand Recall |
|
|
105 | (20) |
|
|
105 | (1) |
|
|
106 | (1) |
|
Key Issues in TOM Brand Recall |
|
|
107 | (4) |
|
Enhancing TOM Brand Recall Using Logos |
|
|
111 | (2) |
|
Enhancing TOM Brand Recall Using Brand Names |
|
|
113 | (2) |
|
Enhancing TOM Brand Recall Using Product (Package) Design |
|
|
115 | (4) |
|
Designing Logos, Brand Names, and Product/Package Designs Jointly |
|
|
119 | (1) |
|
|
120 | (1) |
|
|
121 | (1) |
|
|
122 | (3) |
|
SECTION 3 STRENGTHENING AND LEVERAGING ADMIRED BRANDS |
|
|
125 | (88) |
|
Chapter 7 Strengthening Brand Admiration |
|
|
127 | (20) |
|
|
127 | (1) |
|
|
128 | (2) |
|
Value-Enhancement Strategies That Strengthen Brand Admiration |
|
|
130 | (2) |
|
Strategies That Manipulate Brand Benefits |
|
|
132 | (5) |
|
Strategies That Adjust a Benefit's Importance Weight |
|
|
137 | (2) |
|
Strategies That Create (Change) the Referent |
|
|
139 | (2) |
|
Thinking Broadly about Value-Enhancement Strategies |
|
|
141 | (2) |
|
|
143 | (1) |
|
|
144 | (1) |
|
|
145 | (2) |
|
Chapter 8 Leveraging Brand Admiration: Extension and Feedback Effects |
|
|
147 | (20) |
|
|
147 | (1) |
|
|
147 | (1) |
|
Why Leverage an Admired Brand? |
|
|
148 | (3) |
|
How to Leverage a Brand: Product and Brand Extension Strategies |
|
|
151 | (13) |
|
|
164 | (1) |
|
|
165 | (1) |
|
|
165 | (2) |
|
Chapter 9 Leveraging Brand Admiration: Implementation Issues |
|
|
167 | (22) |
|
|
167 | (1) |
|
|
168 | (1) |
|
When Are Product and Brand Extensions Most Likely to Be Successful? |
|
|
168 | (8) |
|
Is High Fit Always Necessary? |
|
|
176 | (3) |
|
Achieving Optimal Extension and Feedback Effects over Time |
|
|
179 | (7) |
|
|
186 | (1) |
|
|
186 | (1) |
|
|
187 | (2) |
|
Chapter 10 Brand Architecture Design |
|
|
189 | (24) |
|
|
189 | (1) |
|
|
190 | (1) |
|
Brand Naming Options in Brand Architecture Design |
|
|
191 | (10) |
|
Designing the Structure of the Company's Brand Architecture |
|
|
201 | (2) |
|
Criteria in Choosing a Branding Option in the Company's Brand Architecture |
|
|
203 | (6) |
|
|
209 | (1) |
|
|
210 | (1) |
|
|
210 | (3) |
|
SECTION 4 ASSESSING THE VALUE OF ADMIRED BRANDS TO FIRMS AND CUSTOMERS |
|
|
213 | (48) |
|
Chapter 11 Measuring Brand Equity |
|
|
215 | (24) |
|
|
215 | (1) |
|
|
216 | (2) |
|
Perspective on Brand Equity |
|
|
218 | (2) |
|
|
220 | (7) |
|
Appeal of the Brand-Equity Measure |
|
|
227 | (7) |
|
|
234 | (2) |
|
|
236 | (1) |
|
|
236 | (3) |
|
Chapter 12 Brand Dashboards |
|
|
239 | (22) |
|
|
239 | (1) |
|
|
240 | (2) |
|
What a Brand Admiration Dashboard Can Do for You? |
|
|
242 | (3) |
|
The Brand Admiration Dashboard: An Illustrative Example |
|
|
245 | (9) |
|
|
254 | (1) |
|
|
255 | (1) |
|
|
256 | (2) |
|
|
258 | (3) |
Afterword: Concluding Thoughts |
|
261 | (2) |
Index |
|
263 | |