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E-raamat: Brand Admiration: Building A Business People Love

  • Formaat: EPUB+DRM
  • Ilmumisaeg: 16-Sep-2016
  • Kirjastus: John Wiley & Sons Inc
  • Keel: eng
  • ISBN-13: 9781119308096
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  • Formaat: EPUB+DRM
  • Ilmumisaeg: 16-Sep-2016
  • Kirjastus: John Wiley & Sons Inc
  • Keel: eng
  • ISBN-13: 9781119308096
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Brand Admiration uses deep research on consumer psychology, marketing, consumer engagement and communication to develop a powerful, integrated perspective and innovative approach to brand management. Using numerous real-world examples and backed by research from top notch academics, this book describes how companies can turn a product, service, corporate, person or place brand into one that customers love, trust and respect; in short, how to make a brand admired. The result? Greater brand loyalty, stronger brand advocacy, and higher brand equity. Admired brands grow more revenue in a more efficient way over a longer period of time and with more opportunities for growth.

The real power of Brand Admiration is that it provides concrete, actionable guidance on how brand managers can make customers (and employees) admire a brand. Admired brands don't just do the job; they offer exactly what customers need (enabling benefits), in way that's pleasing, fun, interesting, and emotionally involving (enticing benefits), while making people feel good about themselves (enriching benefits). Providing these benefits, called 3 Es, is foundational to building , strengthening and leveraging brand admiration.



In addition, the authors articulate a common-sense and action based measure of brand equity, and they develop dashboard metrics to diagnose if there are any 'canaries in the coal mine', and if so, what to do next. In short, Brand Admiration provides a coherent, cohesive approach to helping the brand stand the test of time.

A well-designed, well-managed brand becomes a part of the public consciousness, and ultimately, a part of the culture. This trajectory is the fruit of decisions made from an integrated strategic standpoint. This book shows you how to shift the process for your brand, with practical guidance and an analytical approach.
List of Figures
ix
List of Tables
x
About the Authors xi
Foreword xiii
Preface: What Makes This Book Different? xv
SECTION 1 THE BIG PICTURE
1(58)
Chapter 1 Why Brand Admiration?
3(18)
Introduction
3(1)
The Value of a Brand
4(11)
The Brand Admiration Management System
15(3)
Notes
18(3)
Chapter 2 Living Examples of Admired Brands
21(16)
Introduction
21(3)
Overview
24(1)
Admired Brand in the B2B Market
25(3)
Admired Brand in the Nonprofit (Service) Market
28(1)
Admired Brand in the International Market
29(1)
Types of Brands
30(3)
Key Takeaways
33(1)
What about Your Brand?
34(1)
Notes
35(2)
Chapter 3 The Science behind Brand Admiration
37(22)
Introduction
37(1)
Overview
37(1)
The Theory behind Brand Admiration
38(3)
Brand Trust, Love, and Respect
41(2)
How to Build Brand Admiration: The 3Es
43(9)
Key Takeaways
52(1)
What about Your Brand?
53(1)
Notes
54(5)
SECTION 2 BUILDING ADMIRED BRANDS
59(66)
Chapter 4 Building Admiration from the Inside
61(22)
Introduction
61(1)
Overview
62(1)
Employees as Brand-Building Resources
62(3)
Creating a Meaningful Mission Statement
65(2)
Enabling, Enticing, and Enriching Features That Make the Mission Statement Come to Life
67(5)
Enabling, Enticing, and Enriching Employees as People
72(6)
Key Takeaways
78(1)
What about Your Brand?
79(1)
Notes
79(4)
Chapter 5 Building Brand Admiration among Customers
83(22)
Introduction
83(1)
Overview
84(1)
The Brand-Positioning Statement
84(2)
Strategic Decisions for Developing a Positioning Statement
86(15)
Positioning Statement and Financial Goals
101(1)
Key Takeaways
101(1)
What about Your Brand?
102(1)
Notes
103(2)
Chapter 6 Building Top-of-Mind Brand Recall
105(20)
Introduction
105(1)
Overview
106(1)
Key Issues in TOM Brand Recall
107(4)
Enhancing TOM Brand Recall Using Logos
111(2)
Enhancing TOM Brand Recall Using Brand Names
113(2)
Enhancing TOM Brand Recall Using Product (Package) Design
115(4)
Designing Logos, Brand Names, and Product/Package Designs Jointly
119(1)
Key Takeaways
120(1)
What about Your Brand?
121(1)
Notes
122(3)
SECTION 3 STRENGTHENING AND LEVERAGING ADMIRED BRANDS
125(88)
Chapter 7 Strengthening Brand Admiration
127(20)
Introduction
127(1)
Overview
128(2)
Value-Enhancement Strategies That Strengthen Brand Admiration
130(2)
Strategies That Manipulate Brand Benefits
132(5)
Strategies That Adjust a Benefit's Importance Weight
137(2)
Strategies That Create (Change) the Referent
139(2)
Thinking Broadly about Value-Enhancement Strategies
141(2)
Key Takeaways
143(1)
What about Your Brand?
144(1)
Notes
145(2)
Chapter 8 Leveraging Brand Admiration: Extension and Feedback Effects
147(20)
Introduction
147(1)
Overview
147(1)
Why Leverage an Admired Brand?
148(3)
How to Leverage a Brand: Product and Brand Extension Strategies
151(13)
Key Takeaways
164(1)
What about Your Brand?
165(1)
Notes
165(2)
Chapter 9 Leveraging Brand Admiration: Implementation Issues
167(22)
Introduction
167(1)
Overview
168(1)
When Are Product and Brand Extensions Most Likely to Be Successful?
168(8)
Is High Fit Always Necessary?
176(3)
Achieving Optimal Extension and Feedback Effects over Time
179(7)
Key Takeaways
186(1)
What about Your Brand?
186(1)
Notes
187(2)
Chapter 10 Brand Architecture Design
189(24)
Introduction
189(1)
Overview
190(1)
Brand Naming Options in Brand Architecture Design
191(10)
Designing the Structure of the Company's Brand Architecture
201(2)
Criteria in Choosing a Branding Option in the Company's Brand Architecture
203(6)
Key Takeaways
209(1)
What about Your Brand?
210(1)
Notes
210(3)
SECTION 4 ASSESSING THE VALUE OF ADMIRED BRANDS TO FIRMS AND CUSTOMERS
213(48)
Chapter 11 Measuring Brand Equity
215(24)
Introduction
215(1)
Overview
216(2)
Perspective on Brand Equity
218(2)
Measuring Brand Equity
220(7)
Appeal of the Brand-Equity Measure
227(7)
Key Takeaways
234(2)
What about Your Brand?
236(1)
Notes
236(3)
Chapter 12 Brand Dashboards
239(22)
Introduction
239(1)
Overview
240(2)
What a Brand Admiration Dashboard Can Do for You?
242(3)
The Brand Admiration Dashboard: An Illustrative Example
245(9)
Key Takeaways
254(1)
What about Your Brand?
255(1)
Appendix
256(2)
Notes
258(3)
Afterword: Concluding Thoughts 261(2)
Index 263
Dr. C. Whan Park is the Robert E. Brooker Professor of Marketing, and director of the Global Branding Center at USC Marshall School of Business, Los Angeles, CA.

Dr. Deborah J. MacInnis is the Charles L. and Ramona I. Hilliard Professor of Business Administration and Professor of Marketing at USC Marshall School of Business.

Andreas B. Eisingerich is professor of marketing at Imperial College Business School.