Process improvement approaches like Six Sigma and Lean Enterprise have worked wonders for countless organizations, but in the drive for true excellence, these approaches are only one important part of the formula. Building Engaged Team Performance explains the next wave of business improvement: driving breakthrough gains by intergrating process improvement with "the people side" of performance.
Breaking new ground in the world of organizational improvement, performance-management expert Dodd Starbird teams up with Roland Cavanagh, coauthor of the best-selling The Six Sigma Way, to present a system for aligning and optimizing processes and the efforts of any organization's most valuable asset: people.
Combining the principles from Total Quality Management (TQM), Six Sigma, Lean, and Socio -Technical Systems, Engaged Team Performance helps you harness the massive potential of human performance that is not captured by process improvements alone.
`Illustrated through real-life stories, Building Engaged Team Performance offers a step by-step program that shows you how you can more than double the productivity of your business.
Building Engaged Team Performance provides the tools for building a superior system that optimizes effectiveness of outcomes for customers and effeciency of resource usage. Never before have human performance and process improvement been so closely linked in a single, sustainable method. Catch the next wave of business mprovement with Engaged Team Performance.
Harness the power of your most valuable resource—your workforce—using this revolutionary new process improvement method!
Building Engaged Team Performance explains the next wave of business improvement: Driving breakthrough gains using “the people side” of performance in productivity initiatives.
Roland Cavanagh, coauthor of the bestselling The Six Sigma Way, and Dodd Starbird combine the principles from Total Quality Management (TQM), Six Sigma, Lean, and Socio-Tech Systems to help you harness the massive amounts of "people performance" that is not captured by process improvements alone.
The result is a single, actionable, highly effective process the authors call Engaged Team Performance (ETM)—a groundbreaking method proven to raise the results a workforce delivers alongside the traditional methods of process improvement. Cavanagh and Starbird show that ETM provides an organization with fully two-thirds of its potential improvement compared with one-third that traditional process improvements provide.
Table of Contents
Chapter 1. Engaged Team Performance at a Glance
Chapter 2. A Brief History of Adventures in Business Improvement
Chapter 3. From the Outside In: Understanding the Customer Experience
Chapter 4. Individual Goals: What You Measure is What You Get
Chapter 5. Is it Process or Performance? Both!
Chapter 6. Changing Process: The GPS Story and the Power of Lean Six Sigma
Chapter 7. Power to the People: Facilitation and the "Cycle of Change"
Chapter 8. The Right Performance Metrics: Effectiveness and Efficiency
Chapter 9. Team Goals
Chapter 10. The Fluid Organization of the Future: Making the Transformation to ETP
Chapter 11. A Few Words about Generations in the Workforce: Expectations, Rewards, and the Motivation to Excel
Chapter 12. The New Age of Collaboration: New Paradigms in Organization and Competition
Chapter 13. Eight Steps to Deploying Engaged Team Performance in Your Organization
Chapter 14. Sustaining Team Performance
Chapter 15. The Role of Leadership in Enabling ETP
Chapter 16. Breakthrough: The Future of Engaged Team Performance
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