E-raamat: CFO Insights: Achieving High Performance Through Finance Business Process Outsourcing

1 The Finance Outsourcing Landscape.
The Impact of Finance BPO on the Corporate Agenda.
The CFO and Finance Transformation.
Why Move to Shared Services?
Outsourcing: Who is doing what?
CFO Concerns.
The Outsourcing Promise.
Insights for the CFO.
From Insight to Action.
2 Creating an Operating Model for High Performance.
What is a 'High Performance' Company?
Differentiated Operating Models.
Innovation in Consumer Goods and Retail.
Coping with Major Upheaval.
The Pharmaceutical Networked Model.
So what do you Outsource - and Why?
Strategies for Change & Innovation.
Insights For The CFO.
From Insight to Action.
3 Suppliers: Options for Service Delivery.
Trends in Business Process Outsourcing (BPO).
How far should you go with Outsourcing?
The Move to Multisourcing.
Choosing your Supplier Combination.
Shaping the Outsourcing Relationship.
Planning a Delivery Strategy.
Insights for the CFO.
From Insight to Action.
4 Scoping: Deciding What to Outsource.
Where to Cut the Process.
Purchase-To-Pay.
Order-To-Cash.
Credit and Receivables Management.
General Accounting, Reporting & Decision Support.
The Integrated F&A Outsource Proposition.
Insights for the CFO.
From Insight to Action.
5 Global Sourcing of Service Delivery.
Three Ways to Globally Source.
The Global Sourcing Proposition: Beyond Low Cost.
So, should you Globally Source?
Mapping the Offshore Landscape.
Using Geography to Mitigate Risk.
Sourcing Choices.
Outsourcing Due Diligence.
Emerging Global Shared Service Centre Networks.
Technology Shapes the Future.
Insights for the CFO.
From Insight to Action.
6 Pricing and Shaping your Deal.
Pulling the Levers of Shareholder Value.
Shaping the Contractual Relationship.
Pricing Options.
Pricing and Contracting Principles.
Tax Considerations.
The Negotiation Lifecycle.
Insights for the CFO.
From Insight to Action.
7 Stakeholders: Achieving Buy-In.
Lead from the Top: The CEO and CFO Working Together.
Your New Stakeholder: Your Outsource Partner.
Third-Party Advisors.
Employees: Treating them with Care and Integrity.
The Role of HR in Outsourcing.
Communication Strategy.
Insights for the CFO.
From Insight to Action.
8 Ensuring a Successful Transition.
Transition Framework.
Transition Management.
Detailed Implementation Planning.
People Strategy.
Communication Strategies.
Leading the Transition.
Insights for the CFO.
From Insight to Action.
9 Reducing Risk with Outsourcing.
Identifying the Risks.
What can go Wrong in the Contracting Phase?
Setting up the Right Governance Structure.
Managing Outsourcing Relationships.
The Risks of Going Global.
Financial, Legal and Tax Risk.
Sarbanes-Oxley and European International Accounting Standards (IAS).
Insights for the CFO.
From Insight to Action.
10 Continuous Improvement: Keeping the Deal Working.
Getting Things Right From the Start.
Making the Commercials Match the Intent.
Outsourcing is about Relationships.
Keep Focusing On Service Management.
Integration and Service Management.
Pushing for Continuous Improvement.
Refreshment Through Contract Renewal.
Keeping Score.
Insights for the CFO.
From Insight to Action.
11 Finance BPO - The Next Decade.
Finance BPO - The Future.
Innovation Insights.
Accenture Finance Solutions, Worldwide Interconnectivity.
The Impact of Next Generation Technologies.
Finance and Performance Mastery in the Future.
Insights for the CFO.
From Insight to Action.
Biographies.
Index.

Stewart Clements is president of Accenture Finance Solutions (AFS), Accenture's finance and accounting outsourcing business. In this role he is responsible for the business strategy; development of Accenture's delivery centre network; finance- and outsourcing-focused assets and tools; and the management and development of organisational capabilities. He has more than 18 years experience in finance change programs and finance outsourcing. Mr. Clements is a Chartered Accountant and has a degree in Accountancy from Glasgow University. Based in London, he has been with Accenture for nearly 20 years. Michael Donnellan is a lead partner in Accenture's outsourcing and consulting business. He has more than 20 years' experience in the professional services industry. Mr. Donnellan has also worked extensively on the research, development and deployment of innovative operating models. An engineer by background, he has spent the last decade focusing on the new role of finance in the modern corporate enterprise. In 1997, he co-authored CFO: Architect of the Corporation's Future, which resulted in the adoption of new finance and accounting organisational models by numerous corporations around the world.

Cedric Read led the PricewaterhouseCoopers Finance Consulting Practice, where he was a finance strategy consultant for 25 years. During this time he advised hundreds of global CFOs, providing strategic consultancy to a range of large multinational companies including Unilever, Microsoft, Shell and GlaxoSmithKline. Through his company, CCR Partners, Mr. Read continues to develop his vision of finance's future. He is the lead author of three previous books: CFO: Architect of the Corporation's Future; eCFO: Sustaining Value in the New Corporation; and CFO as Business Integrator.