Despite the promise of improving care and other benefits, EMR implementations are highly disruptive to the organization.. This book prepares you to lead or participate successfully ion change management/technology adoption efforts, so that meaningful use of EMRs can be achieved. The authors provide successful strategies to plan and implement change. The content is based on their decades of combined experience managing the people side of implementation.
The book covers the importance of making a business case for change management, explaining why technology implementations will not deliver benefits without significant focus on users. It describes two critical success factors in any large-scale change management effort – a clear vision and effective leadership. Sections of the book deal with establishing a foundation for change; building commitment; and developing requisite skills in change management. The book includes numerous lessons learned, tips for success, best practices and case studies from organizations that have handled change well.
Chapter 1: The Business Case for Change Management, Section 1:
LeadershipEstablishing a Foundation for Change,
Chapter 2: Vision,
Chapter
3: Sponsorship,
Chapter 4: Organizational Readiness Team, Section 2:
WillingnessBuilding Commitment,
Chapter 5: Stakeholder Management
Chapter 6:
Communication, Section 3: AbilityDeveloping Requisite Skill,
Chapter 7:
Training Strategy,
Chapter 8: Reinforcement,
Chapter 9: Implementation
Readiness, Section 4: Summary,
Chapter 10: The Journey
Claire McCarthy, MA, is a recognized change management/technology adoption strategist and leader with extensive experience supporting people through transitions driven by software implementations, mergers, reorganizations, process improvements, and downsizing in the healthcare industry. Doug Eastman, PhD, is an organizational development executive with extensive experience managing large-scale change initiatives. With more than 20 years of consulting experience, Dr. Eastmans focus is to help organizations grow and manage change by unleashing human potential.
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