Foreword |
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xi | |
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Foreword |
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xiii | |
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Preface |
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xv | |
Acknowledgments |
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xxiii | |
Authors |
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xxv | |
Contributors |
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xxvii | |
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Chapter 1 Brief History of Human--Computer Interaction |
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1 | (36) |
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1.1 Historical Progress of Evaluation Models in Human--Computer Interaction Science |
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1 | (11) |
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1.1.1 First Period, from 1950 to 1963: The Programmer Is the User |
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3 | (2) |
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1.1.2 Second Period, from 1963 to 1984: Evolution of Human--Computer Interaction Models |
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5 | (4) |
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1.1.3 Third Period, from 1984 to 1998: Personal Computer and the Internet Era |
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9 | (3) |
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1.1.4 Fourth Period, from 1998 until Now: From Interaction Standards to User Interface for All |
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12 | (1) |
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1.2 Political Movement and the Standards: Accessibility as the First Pillar |
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12 | (3) |
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1.3 Usability and Design Philosophy: The Second and the Third Pillars |
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15 | (18) |
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1.3.1 From a Fragmented Set of Usability Evaluation Methods to the Need for a Unified Evaluation Approach |
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23 | (5) |
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28 | (5) |
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1.4 Merging Design and Evaluation of Interaction: An Integrated Model of Interaction Evaluation |
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33 | (4) |
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Focus Sections of Chapter 1 |
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Box 1.1 A Brief Introduction to the Visualization of Networked Data Sets |
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6 | (10) |
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Box 1.2 From WCAG 1.0 to WCAG 2.0 |
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16 | (9) |
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Box 1.3 GOMS Evaluation Technique |
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25 | (7) |
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Box 1.4 ACCESS and AVANTI Project: International Initiatives toward User Interface for All |
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32 | (5) |
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Chapter 2 Defining Usability, Accessibility, and User Experience |
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37 | (20) |
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2.1 Introduction: Accessibility, Usability, and User Experience in Human--Computer Interaction |
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37 | (2) |
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2.2 Concept of Accessibility |
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39 | (2) |
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2.3 Usability: From the Small to the Big Perspective |
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41 | (5) |
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2.3.1 Usability: Toward a Unified Standard |
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43 | (3) |
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2.4 Relationships and Differences between Accessibility and Usability |
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46 | (3) |
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49 | (5) |
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2.5.1 Steps of UX: From the Expectations of the Users before Product Purchase to the Final Impression of the Product |
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52 | (2) |
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54 | (3) |
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Chapter 3 Why We Should Be Talking about Psychotechnologies for Socialization, Not Just Websites |
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57 | (32) |
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3.1 Introduction: The Psychotechnological Evolution |
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57 | (1) |
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3.2 What Is Psychotechnology? |
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58 | (8) |
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3.3 From Artifacts to Psychotechnologies |
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66 | (3) |
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3.4 Psychotechnologies for Socialization |
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69 | (12) |
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3.4.1 Studies on Personality Characteristics Associated with Social Networking Sites |
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77 | (1) |
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3.4.2 Studies on Social Networking Sites and Identity Construction |
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78 | (3) |
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3.5 Web 2.0: From a Network System to an Ecosystem |
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81 | (6) |
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87 | (2) |
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Focus Sections of Chapter 3 |
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Box 3.1 The Biopsychosocial Model and Reciprocal Triadic Causation |
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60 | (11) |
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Box 3.2 Positive Technology |
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71 | (2) |
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Box 3.3 Mind, Body, and Sex in Cyberspace |
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73 | (12) |
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Box 3.4 Facebook Contribution to the 2011 Tunisian Revolution: What Can Cyberpsychology Teach Us about the Arab Spring Uprisings? |
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85 | (4) |
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Chapter 4 Equalizing the Relationship between Design and Evaluation |
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89 | (16) |
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4.1 Active Role of Today's End-User in the Pervasive Interaction with Psychotechnologies |
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89 | (4) |
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4.2 Equalizing the Design and the Evaluation Processes |
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93 | (5) |
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4.2.1 Intrasystemic Solution: A New Perspective on the Relation between Design and Evaluation |
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94 | (4) |
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4.3 Intrasystemic Solution from a Psychotechnological Perspective |
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98 | (4) |
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102 | (3) |
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Focus Section of Chapter 4 |
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Box 4.1 Smart Future Initiative: The Disappearing Computer and Ubiquitous Computing |
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90 | (15) |
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Chapter 5 Why We Need an Integrated Model of Interaction Evaluation |
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105 | (38) |
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5.1 Evaluator's Perspective in the Product Life Cycle |
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105 | (2) |
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5.2 Objectivity and Subjectivity in Interaction: When the System Overrides the User |
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107 | (7) |
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5.2.1 Bridge between Object and Subject: The Integrated Model of Evaluation |
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109 | (5) |
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5.3 Problems and Errors in the Evaluation |
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114 | (5) |
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5.3.1 Problems and Errors: From the Integrated Model to the Integrated Methodology |
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117 | (2) |
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5.4 Discrimination and Matching of Problems and Errors: The Integrated Methodology of Interaction Evaluation |
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119 | (17) |
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5.4.1 From the Concept of Mental Model to the Integrated Methodology of Interaction Evaluation |
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120 | (4) |
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5.4.2 Goals of the Integrated Methodology of Interaction Evaluation |
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124 | (3) |
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5.4.2.1 Identification of the Interaction Problems |
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127 | (1) |
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5.4.2.2 Distance between the User and the Designer |
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127 | (5) |
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5.4.2.3 How to Measure the Distance: The Evaluator's Role and Evaluation Model |
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132 | (4) |
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5.5 How to Use the Integrated Methodology: The Decision Process Carried Out by the Evaluator |
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136 | (4) |
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140 | (3) |
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Chapter 6 Why Understanding Disabled Users' Experience Matters |
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143 | (24) |
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6.1 Disabled Users' Experience |
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143 | (8) |
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6.1.1 Big Accessibility Approach |
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145 | (6) |
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6.2 Modeling Users' Interaction Behavior: The Simulation Process |
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151 | (3) |
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6.3 Decision Process for User Testing: Sample Selection and Representativeness of Data |
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154 | (7) |
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6.3.1 Three Keys for Monitoring Participants' Selection Process |
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157 | (3) |
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6.3.2 Representativeness of the Sample |
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160 | (1) |
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6.4 Simulation and Selection of Disabled Users for Composing Mixed Samples |
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161 | (2) |
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6.5 Testing Disabled Users |
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163 | (1) |
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164 | (3) |
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Focus Section of Chapter 6 |
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Box 6.1 How Many People with a Disability Are There in the World? |
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146 | (21) |
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Chapter 7 How You Can Set Up and Perform an Interaction Evaluation: Rules and Methods |
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167 | (26) |
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7.1 What Is the Evaluation Process? |
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167 | (6) |
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7.1.1 Significance of Evaluation: From Commonsense to Evaluation Criteria |
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168 | (2) |
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7.1.2 Evaluation in Terms of Measurements and Criteria |
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170 | (2) |
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7.1.3 Process of Goal Achievement and Its Assessment |
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172 | (1) |
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7.2 UX and Usability: The Importance of the User's Long- and Short-Term Use of a Product |
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173 | (3) |
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7.2.1 Dynamic Process of the User Experience |
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174 | (2) |
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7.3 Brief Overview of the Techniques for Assessing UX and Usability |
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176 | (3) |
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7.4 Effectiveness and Efficiency of the Evaluation Process and the Management of the Gathered Data |
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179 | (4) |
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7.4.1 Management of the Qualitative Data: An Overview of the Grounded-Theory Approach |
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181 | (2) |
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7.5 Grounded Procedure for the Management of Data and to Determine the Number of Problems Discovered by a Sample |
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183 | (7) |
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7.5.1 What Does It Mean to Monitor Problems? |
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184 | (3) |
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7.5.2 Refining the p-Value of Heterogeneous Samples through Estimation Models |
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187 | (3) |
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7.5.3 Making a Decision on the Basis of the Sample Behavior |
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190 | (1) |
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190 | (3) |
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Chapter 8 Evaluation Techniques, Applications, and Tools |
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193 | (40) |
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193 | (3) |
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8.2 Inspection and Simulation Methods of the Expected Interaction |
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196 | (9) |
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8.2.1 Inspection of the Interaction |
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197 | (1) |
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8.2.2 Heuristic Evaluation |
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198 | (2) |
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8.2.3 Cognitive Walkthrough Method |
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200 | (3) |
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203 | (1) |
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8.2.5 Summary of Inspection and Simulation Methods of the Expected Interaction |
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204 | (1) |
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8.3 Qualitative and Subjective Measurements for Interaction Analysis |
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205 | (14) |
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8.3.1 Questionnaire and Psychometric Tools |
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206 | (5) |
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211 | (2) |
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213 | (1) |
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214 | (1) |
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8.3.5 Eye-Tracking Methodology and Biofeedback |
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214 | (1) |
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8.3.5.1 Biofeedback Usability and UX Testing |
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215 | (1) |
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8.3.5.2 Eye-Tracking Usability and UX Testing |
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216 | (2) |
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8.3.6 Summary of the Qualitative and Subjective Measurements for Interaction Analysis |
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218 | (1) |
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8.4 Usability Testing and Analysis of Real Interaction |
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219 | (11) |
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219 | (2) |
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8.4.2 Concurrent Thinking Aloud in Usability Testing |
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221 | (3) |
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8.4.3 Retrospective Thinking Aloud in Usability Testing |
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224 | (1) |
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8.4.4 Alternative Verbal Protocols for Disabled Users and Partial Concurrent Thinking Aloud |
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225 | (2) |
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227 | (2) |
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8.4.6 Summary of Usability Testing and the Analysis of Real User Interaction |
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229 | (1) |
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230 | (3) |
References |
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233 | (28) |
Index |
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261 | |