In the past few years a branch of sociology, conversation analysis, has begun to have a significant impact on the design of human*b1computer interaction (HCI). The investigation of human*b1human dialogue has emerged as a fruitful foundation for interactive system design.****This book includes eleven original chapters by leading researchers who are applying conversation analysis to HCI. The fundamentals of conversation analysis are outlined, a number of systems are described, and a critical view of their value for HCI is offered.****Computers and Conversation will be of interest to all concerned with HCI issues--from the advanced student to the professional computer scientist involved in the design and specification of interactive systems.
Arvustused
"This book presents an excellent set of papers discussing the pros and cons of designing computer systems using principles of human behavior." --ERGONOMICS
P. Luff, Introduction. R. Wooffitt, On the Analysis of Interaction: An
Introduction to Conversation Analysis. H. Robinson, Towards a Sociology of
Human*b1Computer Interaction: A Software Engineer's Perspective. M. Norman
and P. Thomas, The Very Idea: Informing HCI Design from Conversation
Analysis. G. Button, Going Up a Blind Alley: Conflating Conversation Analysis
and Computational Modelling. P. McIlvenny, Communicative Action and
Computers: Re-Embodying Conversation Analysis? D. Good, Repair and
Cooperation in Conversation. P. Raudaskoski, Repair Work in Human*b1Computer
Interaction: A Conversation Analytic Perspective. A. Finkelstein and H. Fuks,
Conversation Analysis and Specification. D. Frohlich and P. Luff, Applying
the Technology of Conversation to the Technology for Conversation. A. Cawsey,
A Computational Model of Explanatory Discourse: Local Interactions in a
Plan-Based Explanation. N. Gilbert, R. Wooffitt, and N. Fraser, Organising
Computer Talk. Notes on Transcription Conventions.References. Index.
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