"This book is a must read for any organization. Crises are a matter of 'when' not 'if' and the organizations that can survive and even thrive in crisis are those that are built and designed to recognize, respond and adapt quickly. The research is thorough and the examples drive home the critical need for preparation and planning for the inevitable." Laura Blackmer, President, Dealer Sales, Konica Minolta Business Solutions USA, Inc. "Given this uncertain, turbulent world of ours it is not a question of 'if' your team is going to experience a crisis but 'when' it will happen. The good news, as Mary Waller and Seth Kaplan point out, is that we need not fall prey to such circumstances. They have discovered the magic differentiators of how teams can manage these crises effectively and they tell you how. So buy the book and guarantee that you will get a good night's sleep knowing that your team is prepped for whatever might come." Deborah Ancona, Seley Distinguished Professor of Management, MIT Sloan School of Management "Crisis-Ready Teams is a must-read, important resource for executive leadership and crisis-response teams at organizations of all sizes and industries. The COVID pandemic taught us that no organization is immune to unplanned crises that evolve outside of our control. Dr. Waller and Dr. Kaplan expertly break down years of empirical research into a practical how-to reference guide for composing and training effective crisis-response teams. Crisis-Ready Teams offers a compelling, ethical argument for executive leadership to not only aspire to be crisis-prepared but to prioritize and mobilize crisis-response planning within their organizations now." Julie Weber, Former Vice President and Chief People Officer, Southwest Airlines "Every organization desires to become crisis-ready, but not every organization takes the deliberate steps required to become ready for the unexpected. In these brilliant new studies, you'll learn the bestand worstways to prepare for the future. Waller and Kaplan do the heavy lifting for you by analyzing and synthesizing the latest, best research in the field." Daniel M. Gade, PhD, Twice-Wounded Combat Veteran and Public Sector Executive Leader