| Foreword |
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xix | |
| Acknowledgments |
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xxi | |
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PART I The Certified Technology Specialist and the CTS Exam |
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1 | (24) |
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Chapter 1 What Is a Certified Technology Specialist? |
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3 | (6) |
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3 | (1) |
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4 | (1) |
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The Purpose of the CTS Exam |
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5 | (1) |
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Are You Eligible for the CTS Exam? |
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6 | (1) |
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The CTS Exam Application Process |
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7 | (2) |
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8 | (1) |
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9 | (16) |
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The Scope of the CTS Exam |
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9 | (2) |
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11 | (1) |
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12 | (1) |
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Sample CTS Exam Questions |
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13 | (4) |
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Question-Evaluation Strategies |
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17 | (1) |
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What to Expect on Exam Day |
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17 | (1) |
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Identification Requirements |
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18 | (1) |
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Items Restricted from the Exam Room |
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19 | (1) |
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19 | (6) |
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22 | (3) |
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PART II Essentials of AV Technology |
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25 | (154) |
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26 | (1) |
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27 | (2) |
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Chapter 3 Analog and Digital Signals |
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29 | (10) |
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Analog and Digital Waveforms |
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30 | (1) |
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30 | (1) |
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Digital Signal Processing and Sampling |
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30 | (1) |
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Bit Depth of a Digital Signal |
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31 | (1) |
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32 | (1) |
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33 | (1) |
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33 | (1) |
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Noise and Signal Transmission |
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34 | (1) |
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Analog and Digital Signal Considerations |
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35 | (4) |
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35 | (1) |
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35 | (2) |
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37 | (2) |
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39 | (36) |
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39 | (1) |
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40 | (1) |
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40 | (1) |
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41 | (1) |
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42 | (1) |
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43 | (1) |
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44 | (1) |
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The Inverse Square Law and Sound |
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45 | (1) |
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46 | (1) |
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47 | (1) |
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48 | (1) |
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48 | (1) |
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48 | (1) |
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49 | (1) |
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49 | (1) |
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50 | (7) |
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57 | (1) |
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58 | (5) |
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63 | (2) |
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Audio Signal-Level Monitoring |
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65 | (4) |
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Examples of Audio System Applications |
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69 | (1) |
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69 | (1) |
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70 | (1) |
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Intercom and Paging Systems |
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70 | (1) |
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Audioconferencing and Audio for Videoconferencing |
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70 | (1) |
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70 | (5) |
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71 | (1) |
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71 | (3) |
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74 | (1) |
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75 | (44) |
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75 | (2) |
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77 | (1) |
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Inverse Square Law and Light |
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78 | (1) |
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Color Mixing and Temperature |
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79 | (1) |
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80 | (1) |
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81 | (1) |
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82 | (3) |
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85 | (6) |
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91 | (2) |
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93 | (2) |
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95 | (1) |
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Display and Projection Technology |
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95 | (2) |
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Flat-Panel Display Technologies |
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97 | (1) |
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Positioning a Display Within a Room |
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98 | (1) |
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99 | (3) |
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102 | (1) |
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103 | (1) |
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Front Projection and Rear Projection |
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103 | (1) |
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104 | (2) |
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106 | (1) |
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107 | (1) |
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108 | (1) |
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Keystone Error and Correction |
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109 | (1) |
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Digital Display Alignment |
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110 | (1) |
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Projection System Brightness |
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111 | (1) |
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Brightness and Contrast Adjustments |
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112 | (7) |
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114 | (1) |
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114 | (3) |
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117 | (2) |
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119 | (20) |
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119 | (1) |
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120 | (1) |
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120 | (1) |
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121 | (1) |
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121 | (1) |
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122 | (1) |
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122 | (1) |
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123 | (1) |
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124 | (1) |
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125 | (2) |
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Network Interface Cards and MAC Addresses |
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127 | (1) |
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Internet Protocol Addressing |
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127 | (1) |
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128 | (1) |
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128 | (1) |
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129 | (1) |
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129 | (1) |
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130 | (1) |
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130 | (1) |
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Network Switches and Routers |
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131 | (1) |
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131 | (1) |
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131 | (1) |
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131 | (1) |
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132 | (1) |
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132 | (1) |
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132 | (1) |
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133 | (1) |
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134 | (5) |
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134 | (1) |
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134 | (3) |
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137 | (2) |
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Chapter 7 Signal-Management Systems |
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139 | (14) |
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139 | (1) |
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140 | (1) |
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141 | (1) |
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142 | (1) |
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142 | (1) |
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143 | (1) |
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143 | (1) |
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143 | (1) |
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143 | (1) |
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144 | (1) |
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145 | (1) |
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146 | (1) |
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146 | (1) |
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146 | (1) |
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147 | (1) |
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148 | (1) |
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Rack-Building Considerations |
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149 | (4) |
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150 | (1) |
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150 | (2) |
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152 | (1) |
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Chapter 8 Control Systems |
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153 | (8) |
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153 | (1) |
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Control System Components and Interfaces |
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154 | (1) |
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155 | (1) |
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155 | (1) |
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155 | (1) |
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156 | (1) |
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156 | (1) |
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157 | (1) |
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157 | (1) |
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158 | (1) |
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Control Systems on Networks |
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158 | (3) |
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158 | (1) |
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159 | (1) |
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160 | (1) |
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Chapter 9 Electrical Systems |
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161 | (10) |
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161 | (1) |
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161 | (2) |
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163 | (1) |
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163 | (1) |
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163 | (1) |
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164 | (1) |
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165 | (1) |
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Electrical Power and Distribution |
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166 | (1) |
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167 | (4) |
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168 | (1) |
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168 | (1) |
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169 | (2) |
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171 | (8) |
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Transmitting and Receiving RF |
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171 | (1) |
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172 | (1) |
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The Importance of Antennas |
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173 | (1) |
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173 | (1) |
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173 | (1) |
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173 | (1) |
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174 | (1) |
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175 | (4) |
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176 | (1) |
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176 | (2) |
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178 | (1) |
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Part III Preparing for AV Solutions |
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179 | (116) |
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Chapter 11 Gathering Customer Information |
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181 | (30) |
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Communicating with Clients |
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181 | (1) |
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Obtaining Client Contact Information |
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182 | (1) |
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Face-to-Face Communication |
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182 | (4) |
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186 | (1) |
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187 | (3) |
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Obtaining Information About Client Needs |
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190 | (1) |
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Conducting Initial Meetings with the Client and End Users |
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190 | (1) |
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Conducting a Needs Analysis |
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191 | (8) |
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199 | (4) |
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Obtaining Scale Drawings of the Customer Space |
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203 | (3) |
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Obtaining Information About Constraints |
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206 | (5) |
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207 | (1) |
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207 | (3) |
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210 | (1) |
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Chapter 12 Conducting a Site Survey |
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211 | (28) |
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Health and Safety Requirements at a Work Site |
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211 | (1) |
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212 | (1) |
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213 | (1) |
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Gathering General Site Information |
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213 | (3) |
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Interpreting Site Layout Drawings |
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216 | (1) |
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217 | (4) |
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Title Blocks and Drawing Schedules |
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221 | (5) |
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226 | (2) |
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Common Architectural Drawing Abbreviations |
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228 | (1) |
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Architectural Drawing Symbols |
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228 | (3) |
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231 | (1) |
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Calculating Area and Volume |
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232 | (7) |
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232 | (1) |
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233 | (3) |
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236 | (3) |
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Chapter 13 Evaluating a Site Environment |
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239 | (22) |
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240 | (1) |
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240 | (2) |
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General Room Features and Characteristics |
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242 | (1) |
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The Technical Functions of a Room |
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243 | (2) |
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Functions of Associated Spaces |
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245 | (1) |
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Assessing the Room Environment |
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246 | (1) |
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Assessing the Acoustic Environment |
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247 | (1) |
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Assessing the Visual Environment |
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248 | (5) |
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253 | (1) |
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254 | (1) |
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Assessing Electric Power Availability |
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255 | (1) |
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Assessing Data System Capabilities |
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255 | (1) |
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Identifying Cable Access Locations |
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256 | (1) |
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Assessing HVAC Components |
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256 | (5) |
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257 | (1) |
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257 | (2) |
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259 | (2) |
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Chapter 14 Maintaining Awareness of Changes to the Site Environment |
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261 | (14) |
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Addressing Room Environment Issues |
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262 | (1) |
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262 | (2) |
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264 | (3) |
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Ambient and Artificial Lighting Issues |
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267 | (1) |
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Furniture and Room Finish Issues |
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268 | (1) |
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Addressing Building Environment Issues |
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268 | (1) |
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268 | (1) |
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Building Structure and Substructure Issues |
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269 | (1) |
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Building Regulation Issues |
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269 | (6) |
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272 | (1) |
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272 | (1) |
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273 | (2) |
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Chapter 15 Developing a Functional AV Scope |
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275 | (20) |
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Compiling Information for the Functional AV System Scope |
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276 | (1) |
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Needs Determine Applications |
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277 | (1) |
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278 | (1) |
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Gathering Information About Facilities |
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278 | (3) |
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Conducting Project Planning and Coordination Meetings |
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281 | (1) |
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Documenting the Functional AV Scope with the Program Report |
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282 | (1) |
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Objectives of the Program Report |
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283 | (1) |
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Contents of the Program Report |
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283 | (4) |
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Presenting the Program Report to the Client |
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287 | (1) |
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Distributing the Program Report |
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287 | (2) |
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Preparing for the Client Presentation |
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289 | (1) |
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Conducting the Client Presentation |
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290 | (1) |
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Program Report Approval and Next Steps |
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290 | (5) |
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291 | (1) |
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291 | (1) |
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292 | (3) |
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Part IV Designing and Building an AV Solution |
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295 | (140) |
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Chapter 16 Designing an AV Solution |
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297 | (52) |
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Designing the Display System |
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298 | (1) |
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Determining the Display System's Purpose |
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299 | (1) |
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Identifying the Display Devices |
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300 | (1) |
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Identifying Monitoring, Feed, and Recording Requirements |
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301 | (3) |
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Identifying the Display Signal Sources |
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304 | (3) |
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Identifying Switching and Distribution Components |
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307 | (1) |
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Addressing Video Signal Issues |
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308 | (1) |
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Adding Processing and Conversion |
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308 | (1) |
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Designing the Audio System |
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309 | (1) |
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Identifying the Audio System's Purpose |
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310 | (1) |
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Addressing the Three Parameters for an Audio System |
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310 | (5) |
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Identifying the Audio Sources |
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315 | (1) |
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Identifying the Audio Destinations |
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315 | (2) |
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Meeting Mixing and Amplification Requirements |
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317 | (1) |
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Adding Processing and Conversion |
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317 | (3) |
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Considering Power Amplifiers and Loudspeaker Wiring |
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320 | (6) |
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Calculating Power Required at the Loudspeaker |
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326 | (2) |
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Designing Control Systems |
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328 | (1) |
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Defining the Control System |
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328 | (2) |
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Integrating with IT Networks |
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330 | (1) |
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Network Considerations for AV Systems |
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330 | (3) |
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Planning for Networked AV Systems |
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333 | (1) |
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Assessing Network Readiness for AV Systems |
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334 | (1) |
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Providing System Design Documentation |
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335 | (1) |
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336 | (6) |
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342 | (1) |
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Other Design Considerations |
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342 | (1) |
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343 | (1) |
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343 | (1) |
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Design and Measurement Tools |
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344 | (5) |
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344 | (1) |
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344 | (2) |
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346 | (3) |
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Chapter 17 Conducting a Vendor-Selection Process |
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349 | (12) |
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Identifying Potential Equipment and Service Vendors |
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350 | (1) |
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Equipment and Service Considerations |
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350 | (3) |
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Criteria for Selecting Potential Vendors |
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353 | (1) |
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Creating an RFP for Equipment and Services |
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353 | (2) |
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Contacting Potential Vendors About Your RFP |
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355 | (1) |
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Reviewing Vendor Proposals |
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355 | (1) |
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Communicating with Vendors |
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356 | (1) |
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The Contract-Award Process |
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356 | (5) |
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357 | (1) |
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357 | (2) |
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359 | (2) |
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Chapter 18 Performing AV Finance and Job-Costing Activities |
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361 | (14) |
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Creating Estimates for AV Activities |
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362 | (1) |
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362 | (1) |
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363 | (1) |
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Creating a Project Estimate |
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363 | (1) |
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Estimating Equipment and Material Costs |
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363 | (1) |
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Estimating Project Labor Costs |
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364 | (1) |
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364 | (1) |
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364 | (1) |
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Providing Estimates to Clients |
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365 | (1) |
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Purchasing AV Supplies and Equipment |
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365 | (1) |
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Identifying General Categories of Purchase Items |
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365 | (1) |
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366 | (1) |
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Identifying Vendors and Suppliers |
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366 | (2) |
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Obtaining Pricing and Delivery Schedules |
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368 | (1) |
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Performing Job-Costing Activities |
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368 | (1) |
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Producing Interim Invoices |
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369 | (1) |
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Analyzing Utilization Rates |
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370 | (1) |
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Creating Project Profit-and-Loss Documents |
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370 | (5) |
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372 | (1) |
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372 | (2) |
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374 | (1) |
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Chapter 19 Building AV Solutions |
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375 | (46) |
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Installing AV Equipment and Systems |
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376 | (1) |
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Preparing for the Installation |
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376 | (1) |
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377 | (1) |
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377 | (6) |
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383 | (6) |
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Cable Handling and Pulling |
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389 | (6) |
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395 | (7) |
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Setting Up and Configuring AV Control Systems |
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402 | (1) |
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Termination for Control Systems |
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403 | (1) |
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Assembling the Control System |
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403 | (1) |
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Using Control System Software |
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404 | (1) |
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Testing and Installing the Control System |
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405 | (1) |
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Final Control System Testing |
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405 | (1) |
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Configuring Networked AV Systems |
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406 | (1) |
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406 | (1) |
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407 | (1) |
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408 | (1) |
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408 | (1) |
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409 | (1) |
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409 | (1) |
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Loading and Unloading a Truck |
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410 | (1) |
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411 | (4) |
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415 | (6) |
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416 | (1) |
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416 | (3) |
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419 | (2) |
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Chapter 20 Managing an AV Project |
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421 | (14) |
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Managing Project Activities and Resources |
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422 | (1) |
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Creating a Work Breakdown Structure |
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422 | (1) |
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Creating a Logic Network for Coordinating Resources |
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423 | (1) |
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Managing the Project Budget |
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424 | (1) |
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Monitoring Work at the Client Site |
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425 | (1) |
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Coordinating Project Activities |
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426 | (1) |
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Holding a Project Kickoff Meeting |
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427 | (1) |
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Attending Project Status Meetings |
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427 | (1) |
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Creating Project Schedules |
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428 | (1) |
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Coordinating AV Work with Other Trades |
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429 | (1) |
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Providing Project Documentation |
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430 | (1) |
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Information-Related Documents |
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430 | (1) |
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431 | (4) |
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432 | (1) |
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432 | (2) |
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434 | (1) |
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Part V After the AV Installation |
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435 | (46) |
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Chapter 21 Operating an AV Solution |
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437 | (14) |
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Verifying That AV Equipment Is Operating Properly |
|
|
437 | (1) |
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Sample AV Systems Performance Verification Checklist Items |
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438 | (2) |
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The AV Systems Performance Verification Process |
|
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440 | (1) |
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440 | (1) |
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Providing Support, Training, and Documentation |
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441 | (1) |
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Briefing the Client on AV System Operation |
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441 | (1) |
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Training Users and Support Staff |
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442 | (1) |
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Documenting How to Operate the AV System |
|
|
443 | (1) |
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Documenting the AV Systems Themselves |
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443 | (2) |
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Documenting Preventive Maintenance |
|
|
445 | (1) |
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|
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446 | (5) |
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447 | (1) |
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|
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448 | (1) |
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|
449 | (2) |
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Chapter 22 Conducting Maintenance Activities |
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451 | (8) |
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Maintaining AV Systems and Components |
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|
452 | (1) |
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Maintenance Warranties and Agreements |
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452 | (1) |
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Performing AV System Maintenance |
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|
453 | (2) |
|
AV System Testing Equipment |
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455 | (1) |
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Documenting Maintenance Activities |
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456 | (3) |
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456 | (1) |
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457 | (1) |
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458 | (1) |
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Chapter 23 Troubleshooting and Repairing AV Systems |
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459 | (22) |
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Preparing to Troubleshoot |
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|
460 | (1) |
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An Overview of the Troubleshooting Process |
|
|
461 | (1) |
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Recognizing Symptoms and Elaborating on Them |
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461 | (1) |
|
|
|
462 | (1) |
|
A Troubleshooting Scenario |
|
|
463 | (1) |
|
An Overview of the Repair and Restoration Process |
|
|
464 | (1) |
|
Addressing Common AV System Problems |
|
|
465 | (1) |
|
AV Problems and Solutions |
|
|
466 | (9) |
|
Basic Network Troubleshooting Tools |
|
|
475 | (1) |
|
Maintenance and Repair Records |
|
|
476 | (1) |
|
Billing for Repair Activities |
|
|
477 | (4) |
|
|
|
477 | (1) |
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|
|
477 | (3) |
|
|
|
480 | (1) |
|
Part VI The Business of Professional AV |
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|
481 | (46) |
|
Chapter 24 Managing AV Business Operations |
|
|
483 | (12) |
|
Working with Vendors, Suppliers, and Customers |
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|
484 | (1) |
|
Managing Levels of Stock and Materials |
|
|
484 | (2) |
|
Ensuring Security of Equipment and Supplies |
|
|
486 | (1) |
|
|
|
487 | (1) |
|
|
|
487 | (1) |
|
Keeping Up-to-Date Equipment Records |
|
|
488 | (1) |
|
Maintaining the Professional Skills and Knowledge of Your Staff |
|
|
488 | (1) |
|
|
|
489 | (1) |
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|
|
490 | (1) |
|
|
|
490 | (1) |
|
Conducting Administrative Work |
|
|
491 | (4) |
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|
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491 | (1) |
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|
491 | (2) |
|
|
|
493 | (2) |
|
Chapter 25 Marketing and Selling AV Solutions |
|
|
495 | (18) |
|
Defining Your Market, Audience, and Value Proposition |
|
|
496 | (1) |
|
|
|
496 | (2) |
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Identifying Your Target Audience |
|
|
498 | (1) |
|
Establishing Your Value Proposition |
|
|
499 | (1) |
|
Developing Your Marketing Message |
|
|
500 | (1) |
|
Establishing Your Marketing Budget |
|
|
501 | (1) |
|
Creating Marketing Materials and Communicating Messages |
|
|
502 | (1) |
|
Developing a Sales Proposal |
|
|
502 | (1) |
|
|
|
503 | (1) |
|
Copying and Packaging the Proposal |
|
|
504 | (1) |
|
|
|
505 | (1) |
|
|
|
505 | (2) |
|
|
|
507 | (1) |
|
Creating a Formal Contract |
|
|
507 | (1) |
|
Maintaining a Focus on Customer Service |
|
|
508 | (5) |
|
|
|
509 | (1) |
|
|
|
509 | (2) |
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|
|
511 | (2) |
|
Chapter 26 Managing AV Personnel |
|
|
513 | (14) |
|
|
|
513 | (1) |
|
Determining Job Requirements |
|
|
514 | (1) |
|
Writing Job Advertisements |
|
|
514 | (2) |
|
|
|
516 | (2) |
|
|
|
518 | (5) |
|
Maintaining and Improving Staff Skills |
|
|
523 | (1) |
|
Assessing Staff Performance |
|
|
523 | (1) |
|
|
|
524 | (1) |
|
Disciplining Problem Staff |
|
|
524 | (3) |
|
|
|
524 | (1) |
|
|
|
525 | (1) |
|
|
|
526 | (1) |
|
|
|
527 | (24) |
|
Appendix A Future Trends in Professional AV |
|
|
529 | (6) |
|
|
|
529 | (2) |
|
|
|
531 | (1) |
|
|
|
532 | (3) |
|
Appendix B InfoComm Standards |
|
|
535 | (4) |
|
ANSI/INFOCOMM 1M-2009, Audio Coverage Uniformity in Enclosed Listener Areas |
|
|
535 | (1) |
|
ANSI/INFOCOMM 2M-2010, Standard Guide for Audiovisual Systems Design and Coordination Processes |
|
|
536 | (1) |
|
ANSI/INFOCOMM 3M-2011, Projected Image System Contrast Ratio |
|
|
536 | (1) |
|
ANSI/INFOCOMM 4:2012, Audiovisual Systems Energy Management |
|
|
537 | (2) |
|
|
|
539 | (10) |
|
Using the Proper Order of Operations |
|
|
539 | (1) |
|
Steps to Solving Word Problems |
|
|
539 | (1) |
|
Step One Understand the Problem |
|
|
540 | (1) |
|
|
|
540 | (1) |
|
Step Three Execute Your Plan |
|
|
541 | (1) |
|
Step Four Check Your Answer |
|
|
542 | (1) |
|
|
|
542 | (1) |
|
|
|
543 | (6) |
|
Appendix D About the CD-ROM |
|
|
549 | (2) |
|
|
|
549 | (1) |
|
Installing and Running MasterExam |
|
|
549 | (1) |
|
|
|
549 | (1) |
|
|
|
550 | (1) |
|
|
|
550 | (1) |
|
|
|
550 | (1) |
|
|
|
550 | (1) |
|
LearnKey Technical Support |
|
|
550 | (1) |
| Glossary |
|
551 | (28) |
| Index |
|
579 | |
Lisainfo e-raamatute kohta