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E-raamat: Designing Social Interfaces: Principles, Patterns, and Practices for Improving the User Experience

  • Formaat: 620 pages
  • Ilmumisaeg: 13-Aug-2015
  • Kirjastus: O'Reilly Media
  • Keel: eng
  • ISBN-13: 9781491919828
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  • Formaat: 620 pages
  • Ilmumisaeg: 13-Aug-2015
  • Kirjastus: O'Reilly Media
  • Keel: eng
  • ISBN-13: 9781491919828
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Designers, developers, and entrepreneurs today must grapple with creating social interfaces to foster user interaction and community, but grasping the nuances and the building blocks of the digital social experience is much harder than it appears. Now you have help. In the second edition of this practical guide, UX design experts Christian Crumlish and Erin Malone share hard-won insights into what works, what doesn't, and why. With more than 100 patterns, design principles, and best practices, you'll learn how to balance opposing forces and grow healthy online communities by co-creating the experience with your users. Understand the overarching principles before applying tactical design patterns Cultivate healthy participation and rein in misbehaving users Learn patterns for adding social components to an existing site Encourage users to interact with one another, whether it's one-to-one or many-to-many Use a rating system to build a social experience around products or services Orchestrate collaborative groups and discover the real power of social networks Explore numerous examples of each pattern, with an emphasis on mobile apps Learn how to apply social design patterns to enterprise environments
Preface xiii
Part I What Are Social Patterns?
Chapter 1 Mommy, What's a Social User Experience Pattern)
3(22)
A Little Social Backstory...
3(8)
What Do We Mean by Principle, Best Practice, and Patterns?
11(8)
So, That's All the Little Parts: Now What?
19(3)
Further Reading
22(3)
Chapter 2 Social to the Core
25(32)
Social but Not Social Only
27(1)
Deliberately Leave Things Incomplete
27(8)
Palimpsest
35(3)
Talk Like a Person,
38(8)
Don't Break Email!
46(1)
Be Open
47(1)
Learn from Games
47(1)
Cargo Cult Anti-Pattern
48(2)
Haight-Ashbury Anti-Pattern
50(2)
Lord of the Flies Anti-Pattern
52(1)
Respect the Ethical Dimension
52(1)
Further Reading
53(4)
Part II I Am Somebody
Chapter 3 You're Invited!
57(54)
Engagement
57(2)
Sign-Up or Registration
59(9)
Sign In
68(5)
Two-Factor Authentication
73(1)
PIN
74(2)
Fingerprint/Bio
76(1)
Sign-In Continuity
77(2)
Sign Out
79(3)
Invitations
82(1)
Receive Invitation
83(2)
Send Invitation
85(4)
The Password Anti-Pattern
89(1)
Authorize
90(3)
Private Beta
93(8)
Welcome Area
101(2)
Reengagement
103(6)
Further Reading
109(2)
Chapter 4 Where's the Rest of Me?
111(48)
Identity
112(6)
Profile
118(17)
Testimonials (or Personal Recommendations)
135(2)
Personal Dashboard
137(3)
Reflectors
140(4)
Identity Cards or Contact Cards
144(4)
Attribution
148(2)
Avatars
150(5)
Portable Identity
155(1)
Further Reading
156(3)
Chapter 5 Here We Are Now
159(28)
A Brief History of Online Presence
161(2)
The Future of Presence
163(9)
Buddy List
172(3)
Activity Streams
175(2)
Statuscasting
177(3)
Managing Incoming Updates
180(6)
Further Reading
186(1)
Chapter 6 Would You Buy a Used Car from This Person?
187(46)
Reputation Influences Behavior
188(1)
Competitive Spectrum
189(2)
Levels
191(1)
Named Levels
191(4)
Numbered Levels
195(3)
Labels
198(2)
Awards
200(1)
Collectible Achievements
200(4)
Peer-to-Peer Awards
204(2)
Rankings
206(1)
Points
206(4)
Leaderboard
210(6)
Top X
216(4)
Tools for Monitoring Reputation
220(1)
Friend Ranking
221(2)
For the Win
223(4)
Further Reading
227(6)
Part III Objects Of My Desire
Chapter 7 Hunters Gather
233(26)
Collecting
233(1)
Saving
234(4)
Favorites
238(4)
Displaying
242(2)
Add/Subscribe
244(3)
Tagging
247(5)
Find with Tags
252(2)
Tag Cloud
254(3)
Further Reading
257(2)
Chapter 8 Share and Share Alike
259(32)
Tools to Enable Organic "Word of Mouth"
259(1)
Send/Share Icon
260(4)
Bookmarklet
264(2)
Private Sharing
266(1)
Send This
267(3)
Casual Privacy
270(1)
Ephemeral Sharing
271(1)
Give Gift
272(3)
Public Sharing
275(4)
Share This
279(3)
Reposting
282(2)
Social Bookmarking
284(1)
Uploading to the Cloud
285(1)
Embedding
285(3)
Passive Sharing
288(1)
Further Reading
289(2)
Chapter 9 The Global Soapbox
291(26)
Broadcasting
292(1)
Blogging
292(6)
Podcasting
298(1)
Video blogging
299(1)
Microblogging
300(1)
Publishing
301(1)
Virtual Magazine
301(1)
Timestamp
302(3)
Rights
305(1)
Terms of Service
306(3)
Licenses
309(7)
Further Reading
316(1)
Chapter 10 Long-Time Listener, First-Time Caller
317(38)
Soliciting Feedback
317(6)
Vote to Promote
323(4)
Thumbs Up/Down Ratings
327(7)
Ratings (Stars or 1-5)
334(2)
Multifaceted Ratings
336(3)
Comments
339(4)
Reviews
343(4)
Soliciting Feedback
347(6)
Further Reading
353(2)
Chapter 11 Watson, Come Quick,
355(24)
Synchronous versus Asynchronous Communication
357(1)
Sign In to Participate
358(1)
Meta-conversation
358(1)
Forum
359(4)
Public Conversation
363(3)
Private Conversation
366(3)
Group Conversation
369(5)
Arguments
374(1)
Response Notifications
375(1)
Further Reading
376(3)
Part IV A Beautiful Day In The Neighborhood
Chapter 12 Barnraising
379(24)
Collaboration
379(2)
Manage Project
381(4)
Voting
385(3)
Collaborative Editing
388(4)
Suggestions
392(1)
Edit This Page
393(3)
The Wiki Way
396(3)
Crowdsourcing
399(1)
Further Reading
400(3)
Chapter 13 Heard It Through the Grapevine
403(20)
Keeping Up
403(6)
Tuning In
409(1)
Following
409(1)
Filtering
410(2)
Recommendations
412(3)
Social Search
415(1)
Real-Time Search
416(2)
Conversational Search
418(2)
Pivoting
420(1)
Anticipatory Content
420(1)
Further Reading
421(2)
Chapter 14 One of Us, One of Us
423(60)
Relationships
423(2)
Find People
425(12)
Adding Friends
437(9)
Circles of Connections
446(8)
Publicize Relationships
454(4)
Unfriending
458(3)
The Ex-Boyfriend Anti-Pattern
461(2)
Groups
463(6)
What's Age Got to Do with It?
469(6)
Dating and the One-on-One Connection
475(1)
Flirting
476(3)
Cybersex/Sexting
479(2)
Further Reading
481(2)
Chapter 15 Good Cop, Bad Cop
483(18)
Community Management
484(3)
Collective Governance
487(4)
Group Moderation
491(2)
Collaborative Filtering
493(3)
Report Abuse
496(3)
Further Reading
499(2)
Chapter 16 Where in the World?
501(40)
The Local Connection
501(1)
Being Local
502(1)
Face-to-Face Meeting
503(10)
Party
513(6)
Calendaring
519(5)
Reminding
524(2)
Geo-Tagging
526(3)
Geo-Mapping or Near Me Now
529(4)
Geo-Tracking or Where I've Been
533(2)
Neighborhood
535(3)
Further Reading
538(3)
Part V But Wait... There's More!
Chapter 17 Corporations Are People, My Friend
541(14)
Consumer Enterprise Experiences
543(1)
Workers are Mobile
544(1)
Single Sign-On
545(1)
The Corporate Identity and Profile
545(2)
Contacts and Relationships
547(1)
What Is the Social Object?
547(1)
What Are the Jobs to be Done)
547(1)
The Status/Activity Stream
548(1)
Communicating Without Email
548(2)
Administration and Moderation
550(3)
Other Tools
553(1)
Further Reading
553(2)
Chapter 18 Designing Around Openness
555(16)
Play Well with Others
556(5)
Opening Out
561(3)
Open Standards (Semantics and Microformats)
564(1)
Opening In
565(2)
Hosted Modules
567(1)
Going Both Ways
568(1)
Open APIs
569(1)
Further Reading
570(1)
Chapter 19 Epilogue
571(6)
And In the End...
571(6)
About the Authors 577(2)
Index 579
Erin Malone is Principal with Tangible UX, and has over 20 years of experience leading design teams and developing social experiences as well as web and software applications and system-wide solutions. Christian Crumlish is the curator of the Yahoo! Design Pattern Library and has been designing and writing about online user experiences since 1994. He is a director of the Information Architecture Institute and co-chair of the monthly BayCHI program.