E-raamat: Digital Co-Production of Public Services: Citizens, Challenges and Cases

This volume explores various aspects of digital co-production, its backgrounds and challenges, application of emerging technologies, critical aspects in the phase of practical application, opportunities and risks. The authors explore not only positive aspects of digital co-production, such as improving co-design, making co-production more inclusive through deducing information asymmetry and contributing to transparency, but also some of its negative consequences, such as failing accountability and rejection of responsibility, escalation of transaction costs, reinforced inequalities, erosion of democracy, and co-destruction of public value. The volume also hints at possible directions for future research in the field of digital co-production. The topic of digital co-production is rather new, while co-production has already been an established area of research for a while. Since the advancement of innovative technologies has been so fast, research on digital co-production holds enormous potentials as well as limitations, mostly due to the available technology, but also because of the capacities of the people in charge of adopting and understanding those technologies. Thus, the volume marks an impressive starting point of this kind of research. -- Hiroko Kudo, Chuo University, Japan An insightful and timely exploration of digital co-production in the public sector, this book provides a comprehensive framework for understanding how technology can transform the way governments engage with citizens. Through practical examples and in-depth analysis, it highlights the power of collaboration between public institutions and the people they serve. A must-read for policymakers, scholars, practitioners, and anyone passionate about the future of public service delivery. -- Albert Meijer, Utrecht University, the Netherlands Digital co-production has become an important process innovation to include stakeholders throughout all the co-production phases - not just at the value-in-use phase. Understanding how digital co-production works and how public administrations can implement its practices is an essential cornerstone of a resilient democracy. This book provides key insights for both practitioners and academics to implement digital co-production in the public sector. -- Ines Mergel, University of Konstanz, Germany This is an essential read for anyone interested in the intersection of technology and public service innovation. The book takes readers on a journey to understand how digital co-production can shape the future of citizen engagement and public service delivery. The book delves into integrating digital technologies in co-production processes, comprehensively exploring its potential and challenges. It covers theoretical frameworks and empirical findings and sheds light on this evolving approach to public service, looking deep into the complexities, opportunities, and risks. -- Benjamin Y. Clark, University of Oregon, US