This groundbreaking book provides a comprehensive analysis of digital transformation and strategic leadership from both management and technical perspectives. While organisations strive to enhance productivity through digital transformation and emerging technologies like AI, many struggle to understand the requirements for successful implementation.
Drawing on decades of industry experience as a technologist and consultant, the book delivers actionable guidance on:
- Developing integrated organisational and digital transformation strategies
- Navigating the challenges and opportunities presented by emerging technologies
- Implementing best practices for sustainable digital transformation
- Maximising benefits while mitigating potential risks
- Driving business growth and improving profitability through technology adoption
Through extensive case studies, the book demonstrates the tangible benefits of effective transformation across various organisational functions. It serves as a practical roadmap for leaders seeking to harness the power of digital technologies while avoiding common pitfalls in the transformation journey.
This book provides a comprehensive analysis of digital transformation and strategic leadership from both management and technical perspectives. While organizations strive to enhance productivity through digital transformation and emerging technologies like AI, many struggle to understand the requirements for successful implementation.
Chapter 1: Introduction And History Of Digital Transformation
Chapter 2:
Business Strategy Development
Chapter 3: Business Strategy And Digital
Transformation Strategy
Chapter 4: Improving Business Efficiency and
Profitability
Chapter 5: Artificial Intelligence Strategy And Implementation
Chapter 6: Digital Transformation In Sales And Marketing Management
Chapter
7: Digital Transformation In Customer Service Management
Chapter 8: Digital
Transformation In Customer Experience (CX) And Social Media
Chapter 9:
Digital Transformation In Human Resource (HR) Management
Chapter 10: Digital
Transformation In Finance Management
Chapter 11: Digital Transformation In
Operations Management And Supply Chain Management
Chapter 12: Getting Started
with Artificial Intelligence Models
Chapter 13: Understanding Artificial
Intelligence
Chapter 14: Building an AI-Ready Workforce
Chapter 15:
Conclusion: Improving Profitability With Digital Transformation And AI
Implementation
Tarnveer Singh is an award-winning technology leader with two decades of experience leading across regulated sectors. He has been recognised for his thought leadership raising awareness on technology and ethics. Tarnveer is an advocate for AI literacy and author of books such as Artificial Intelligence and Ethics, Digital Resilience, and The Psychology of Cybersecurity, which promote responsible AI, digital ethics, resilience, and considering the crucial role of human psychology. As an advisor to early-stage cybersecurity and AI start-ups, Tarnveer helps founders embed responsible data practices, security, and resilience from day one. His systems-level approach enables sustainable innovation and strategic leadership on digital transformation.
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