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E-raamat: Fostering Innovation: How to Build an Amazing IT Team

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  • Formaat: PDF+DRM
  • Ilmumisaeg: 09-Feb-2022
  • Kirjastus: John Wiley & Sons Inc
  • Keel: eng
  • ISBN-13: 9781119853121
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Fostering Innovation: How to Build an Amazing IT TeamSuurem pilt
  • Formaat: PDF+DRM
  • Ilmumisaeg: 09-Feb-2022
  • Kirjastus: John Wiley & Sons Inc
  • Keel: eng
  • ISBN-13: 9781119853121
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Proven and practical strategies for leading IT teams and departments

In Fostering Innovation: How to Build an Amazing IT Team, accomplished technology strategist, executive, and leader Andrew Laudato delivers an eye-opening exploration of how to design, build, staff, and run a high-performing IT department. The book is filled with universally applicable strategies and techniques that can transform any IT team into an all-star cast perfectly aligned with your organization’s objectives.

Incorporating proven and practical processes throughout the narrative, the book offers useful continuous improvement concepts the reader can apply to their team, company, and professional development. Readers will also find:

  • Foolproof ways to put people before technology
  • Detailed discussions of perennially important topics, like the importance of uptime, how to deploy redundancy, and creating the perfect organization chart
  • Strategies for managing and motivating the wonderfully unique individuals we refer to as "technologists."

The perfect resource for newly minted Chief Information Officers and Chief Technology Officers, Fostering Innovation will also earn a place in the libraries of non-technical professionals who work closely with IT, and business leaders seeking a better understanding of how to lead an IT team.

Introduction xxv
Part I Become an Empathetic Leader
1(14)
1 Hey, What Do You Know?
3(4)
Build Your Skillset
3(1)
Grow Through Listening
4(1)
A Proactive Mindset
5(2)
2 An Amazing IT Department? What's That?
7(2)
3 Conventional Wisdom Is Wrong
9(6)
A Tale of Two Projects
10(1)
The Downward Spiral of Micromanagement
11(4)
Part II Four Steps to Innovate
15(74)
4 The Right Foundation
17(4)
Set Expectations
17(1)
Build Trust
18(1)
Share Your Values
19(2)
5 The Laudato Hierarchy of IT Needs
21(2)
6 Keep the Lights On (KTLO)
23(2)
7 Lean and Efficient IT
25(2)
8 Create Value
27(62)
Cost Reduction
28(1)
Increase Revenues and Enable Opportunities
28(1)
Reduce Risk
29(60)
Part IV Deliver to Delight: a Collection of Usable Tips and Tools
89(48)
23 The Written Word---a.k.a. IT Strategy
91(4)
Align Your Strategy
91(1)
Create Your Strategy
92(2)
Put Your Strategy into Action
94(1)
24 It's the Uptime, Stupid
95(8)
Measuring Uptime
96(1)
Nuances of Measuring Uptime
97(1)
Information Technology Infrastructure Library (ITIL)
98(1)
When You Have a Problem, Proclaim It Loudly
98(1)
Troubleshooting
99(2)
Let Them Eat Cake
101(1)
Change Management
101(1)
Daily Meeting
101(1)
Annual Readiness
102(1)
25 If It's Important, You Better Get Two
103(4)
Redundancy and Probability Math
105(1)
The Only True Test
106(1)
Does Any of This Matter in the Cloud?
106(1)
26 Lock It Down
107(2)
27 Lean and Efficient IT
109(8)
Software
110(1)
Legality
111(1)
Cloud Services
111(1)
Telcom
112(1)
Professional Services
113(1)
Capital Expenses Drive Operating Expenses
114(1)
The Small Stuff
114(1)
Reduction in Force
115(1)
Less Is More
116(1)
28 What Should I Work on First?
117(4)
29 Limit Your Work in Process (WIP)
121(2)
30 One List to Rule Them All
123(8)
Create Your List
124(1)
Rank Your List
124(1)
Create a Standard Deviation Report
125(1)
Communicate Priorities
126(1)
Cumulative Total
126(1)
Operationally Required Projects
127(1)
Be Ready for Line Jumpers
128(1)
Moving Forward
129(2)
31 Portfolio/Program/Project Management
131(6)
Consistency Creates Speed
131(1)
Ranked Project List
132(1)
A Unified Calendar
132(1)
Big Room Planning
133(1)
Project Charter
133(1)
A Project Schedule Is Not a Project Plan
134(1)
Kanban
134(1)
Agile Mindset
135(1)
Keep Teams Intact
135(2)
Part V Develop Key Business Proficiency for Maximum IT Efficiency
137(30)
32 Love Your HR Department, Just Don't "Love" Your HR Department
139(6)
Compensation
140(1)
Employee Relations
141(1)
Learning and Development
142(1)
Payroll and Benefits
143(1)
Organizational Design
143(1)
Talent Acquisition
143(2)
33 If I Wanted to Be a Lawyer, I Would Have Gone to Law School
145(10)
Licensing Models
145(1)
The Cloud
146(1)
Indemnification
147(1)
Limitation of Liability
147(1)
Breach/Litigation
147(1)
Force Majeure
147(1)
Accounting Considerations
148(1)
Data Ownership and Preservation
148(1)
Cyber-Security
149(1)
Unsavory Practices
149(1)
End-User License Agreement (EULA)
150(1)
Changing Terms on an Invoice
151(1)
Virtualization
151(1)
Hyperlinks
151(1)
Relationships over Contracts
152(1)
Software Audits
152(1)
Other Involvement with the Legal Department
152(3)
34 Let's Make a Deal
155(2)
35 Accounting, My Worst Subject
157(8)
Chargebacks
158(1)
Showbacks
159(1)
Remedial Accounting Starts Here
159(1)
General Ledger
159(1)
Accruals
159(1)
Balance Sheet
159(1)
Income Statement
160(1)
Statement of Cash Flows
160(1)
Capital Expenses (CapEx) vs. Operating Expenses (OpEx)
160(1)
Capitalized Internal Labor
161(1)
Depreciation
161(1)
Write-Off
162(1)
EBITDA
162(1)
Return on Investment (ROI)
162(1)
Lookback ROI
163(2)
36 Learn Your Business, Inside and Out
165(2)
Part VI Straighten Up and Fly Right
167(22)
37 What You Should Have Learned in Kindergarten
169(4)
38 Professionalism Isn't Just Wearing a Suit
173(4)
Complain the Right Way
174(1)
Don't Allow Gossip
174(1)
Make Your Word Gold
174(1)
Keep a Secret
175(1)
Don't Yell, Curse, or Pound the Table
175(1)
Assume Everything Will Get Out
175(1)
Remove Stress from Your Boss
176(1)
Just a Little Bit Better
176(1)
39 What You Do Matters---You're Always on the Clock
177(2)
40 Vendors and Frendors
179(2)
41 A Word to the Vendors
181(2)
42 Be a Cool Customer
183(2)
43 Get Your Butt in Shape
185(4)
Sleep
185(1)
Weight Management
186(1)
Nutrition
186(1)
Exercise
187(2)
Part VII Final Tips and Advice
189(18)
44 When Something Goes Wrong
191(4)
Step 1 Leap into Action
191(1)
Step 2 Assess Things
192(1)
Step 3 Plan Your Response
192(1)
Step 4 Communicate
192(1)
Step 5 Monitor the Situation
192(1)
Step 6 Learn from It
193(2)
45 When Others Come Knocking
195(2)
46 What's Wrong with Outsourcing?
197(2)
47 Switching Jobs
199(4)
Should I Stay, or Should I Go?
200(1)
Make the Move
200(1)
On-Board Yourself
201(2)
48 Technology Matters
203(2)
49 Conclusion
205(2)
Notes 207(6)
Index 213
ANDREW LAUDATO is Executive Vice President and Chief Operating Officer of the health and wellness retailer, The Vitamin Shoppe. He leads operations across e-commerce, information technology, enterprise portfolio management, supply chain, strategic sourcing, quality, and commercialization. A leader in digital transformation, he is passionate about the fusion of people, process, and technology. Learn more at andrewlaudato.com.
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