Adopting an integrated approach, this Handbook examines the design, organization, implementation and evaluation of public service delivery. Emphasizing the complex and dynamic nature of public services, it draws on cutting-edge research to identify responses to the unique challenges of the field.
Expert contributors analyze the evolution of theoretical approaches and best practices for public service delivery in light of fundamental changes to the socio-political and cultural environment. Tracing connections between different aspects, they illustrate the flexible, collaborative and innovative modes of delivery that are supplementing traditional centralized models. Chapters investigate how to manage important considerations including citizen expectations, economic efficiency, democratic accountability and limitations on capacity. Ultimately, the Handbook demonstrates that in order to be effective, public service delivery must be adapted to specific local and national contexts.
Examining both the theory and practice of public service delivery, this Handbook is an essential resource for students and scholars in public administration and management, public sector economics and public policy. It will also be of great use to professionals in government and NGOs seeking to optimize public service delivery.
Adopting an integrated approach, this Handbook examines the design, organization, implementation and evaluation of public service delivery. Emphasizing the complex and dynamic nature of public services, it draws on cutting-edge research to identify responses to the unique challenges of the field.
ContentsIntroduction to the Handbook of Public Service Delivery 1 Christopher G. Reddick and Tansu Demir PART I THEORETICAL PERSPECTIVES 1 Public administration theory and public service delivery 9 Albena Dzhurova 2 New public administration, equity, justice, and representation in public service delivery 24 Denita Cepiku, Lorenzo Costumato and Marco Mastrodascio 3 Theories of privatization and public service delivery 42 Yiying Chen and Jiahuan Lu 4 Nonprofits in public service delivery: Navigating devolution and marketization 61 Daniel Zorrilla-Velazquez PART II DESIGNING PUBLIC SERVICE DELIVERY 5 Citizen participation and governance in public service delivery 79 Dragan Stanisevski 6 Joint public service delivery 96 MarjorieDe la Cruz and MilenaI Neshkova 7 Collaboration with nonprofit organizations 116 Kate Albrecht and Saman Shafiq 8 Intergovernmental collaboration for public service delivery 134 Ricardo Bello-Gomez and Xiaoou Cheng 9 Network governance and public service delivery 150 Kaila Witkowski 10 Politics of public service design 169 Christopher L. Atkinson PART III IMPLEMENTING AND EVALUATING PUBLIC SERVICE DELIVERY 11 Enhancing public service delivery in government procurement 186Maria Lungu12 Information technology and public service delivery 203Lucille Tetley-Brown and Mercy Erhi Makpor13 Cost, quality, and agency capacity in public service delivery 221Karen Kunz14 The role of human resources: Motivation, training, staffing, compensation 240Susannah Bruns Ali and John South15 Performance assessment of public service delivery 255Tamara Dimitrijevska-Markoski16 Assessment of public service delivery performance: Process improvement 269Trenton J. Davis and Candice Pippin Bodkin17 Improving municipal service delivery through effective strategy implementation 283David Mitchell18 Improving public service delivery: Total quality management 306Jin Hong KimPART IV CHALLENGES OF PUBLIC SERVICE DELIVERY 19 Challenges of public service delivery in developing countries 323Ene Ikpebe20 Improving public service in economic downturns 340Gao Liu and Zhiwei Zhang21 Challenges of public service delivery in a global era 359Alex Sekwat and Jorge Waite22 Alternative program evaluation of public services 377Gina Yannitell Reinhardt and Dragana Vidovic23 Contracts for public services are embedded in relationships 394Michael P. Van Hulle and Jered B.Carr
Edited by Christopher G. Reddick, Professor and Tansu Demir, Associate Professor, Department of Public Administration, The University of Texas at San Antonio, US
Lisainfo e-raamatute kohta