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E-raamat: Information Brokers and Reference Services

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The contradictory yet complementary relationship between libraries and information brokers is examined in this volume, first published in 1988. Librarians discuss the impact of brokers on reference services, the competence of brokers, abuse of library services by brokers, and whether libraries should provide competing fee-based services.



The contradictory yet complementary relationship between libraries and information brokers is examined in this volume, first published in 1988. Since its escalation in the 1960s, information brokering has challenged the role of the library in society. Librarians discuss their concerns about information brokers - the impact of brokers on reference services, the competence of brokers, abuse of library services by brokers, and whether libraries should provide competing fee-based services. Brokers share their own view as ‘entrepreneurs’, providing background, offering advice, and explaining the risks involved in their business. This lively, often controversial discussion offers suggestions for improving relations between libraries and information brokers, while continuing to serve the public well.

1. Agreeing to Disagree: The Relations Between Librarians and Brokers
Robin Kinder Part
1. Fee-Based Services: Beginning of an Era
2. The Age of
the Information Broker: An Introduction Brenda C. Rosen
3. Computer Search
Services and Information Brokering in Academic Libraries Kathleen J. Voigt
4.
Issues Facing Private Academic Libraries Considering Fee-Based Programs
Loretta Caren and Arleen Somerville Part
2. Attitudes: Three Surveys and an
Opinion
5. The Attitudes of Academic Reference Librarians Towards Information
Brokers Elizabeth Bramm Dunn
6. The Effect of Information Brokers on
Reference Services: Reference Librarians Express Their Opinions Robert M.
Ballard
7. Working Together: The Librarian and the Broker Patricia Brauch
8.
Librarian and Information Broker: The Challenge of Cooperation Christine Y.
Maxwell and Ellen C. Reinheimer Part
3. Information Systems and Products:
Impact on Reference Services
9. The Reference Collection Development
Decision: Will New Information Technologies Influence Libraries' Collecting
Patterns? John M. Haar
10. Virtual Information Systems: Unlimited Resources
for Information Retrieval Hilary D. Burton
11. The MINITEX Reference Service:
A Publicly Funded Information Broker M.J. Dustin
12. ExeLS: Executive Library
Services Stephen Marvin Part
4. Brokers and Consultants: The New
Entrepreneurs
13. The Entrepreneurial Librarian Susan E. Feldman
14. Do You
Have What It Takes To Be a Successful Information Broker? Lynda Nash Leach
15. To Be or Not To Be an Information Broker Alice Sizer Warner
16.
Information Brokering: Facts and Fantasy Edith F. Anderson
17. Boss Broker:
The Information Entrepreneur as Employer Barbara Whyte Felicetti
18. Library
Consulting: Challenge, Autonomy, and Risk Muriel Regan
19. Consultants for
Interlibrary Loan Virginia Boucher Part
5. Current Trends in Reference
Services
20. The Importance of the Verb in the Reference Question Norman D.
Stevens
21. I Heard You Say Peer Coaching for More Effective Reference
Service Ralph Gers and Lillie J. Seward
22. A Funaholic in the Reference Room
Thomas P. Slavens
23. Reference Queries, Experience, and Secondary Reference
Books Zheng Fan, with Nancy Slater
24. Instruction for Genealogists in the
Public Library Craig R. Amason
25. Abstracting for Reference Librarians
Elliot S. Palais
26. Searching of East Slavic Materials in Library Catalogues
Michael Markiw
Robin Kinder, Bill Katz
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