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E-raamat: Innovations in the Retail Banking Industry: The Impact of Organizational Structure and Environment on the Adoption Process

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Empirically validates a typology of innovations in the industry predicted by theory. Based on a national survey mailed to retail banks randomly selected from a 1994 directory, finds that the distinction between incremental, product, process, and radical innovations persistently appeared in organizational structure and environmental perceptions. The data also show that different types and sizes of banks make different kinds of innovations. Annotation c. Book News, Inc., Portland, OR (booknews.com)
Figures
ix
Tables
xi
Preface xiii
Acknowledgments xv
The Research Problem
3(10)
Introduction
3(2)
Research Objectives
5(1)
Research Model
6(5)
Organization of Document
11(2)
Literature Review
13(18)
Introduction
13(1)
Innovation Theory
13(6)
Innovation Types
16(3)
Organizational Structure
19(2)
Organizational Structure and Innovation
21(3)
Organizational Structure and Innovation Type
24(1)
Perceived External Environmental Dimensions
25(2)
Perceived Environment and Innovation
27(1)
Perceived Environment and Innovation Type
27(1)
Additional Factors Effecting Innovation Process
28(2)
Summary of Innovation Literature
30(1)
Research Methodology
31(22)
Research Model
31(2)
Definition and Operationalization of Innovation Types
33(5)
Formulation of Research Hypotheses
38(15)
Organizational Structure
38(8)
Perceived External Environment
46(7)
Research Design
53(4)
Sample Characteristics
55(1)
Data Collection
55(1)
Operationalization of Research Constructs
56(1)
Data Analysis
56(1)
Development of Innovation Typology
57(12)
Operationalization of Innovation Typology
57(8)
Reliability and Validity of Innovation Typology
65(4)
Operational (National) Survey
69(16)
Research Sample
69(1)
Data Collection
70(1)
Respondent Profile
71(4)
Operationalization of Research Constructs
75(5)
Evidence of Innovation Adoption
75(2)
Organizational Structure
77(3)
Perceived External Environment
80(1)
Reliability
80(1)
Validity
80(5)
Results of Hypotheses Testing
85(30)
Evidence of Innovation Adoption
85(3)
Bivariate Analysis of Adopters Versus Non-Adopters
88(14)
Discriminant Analysis of Research Model
102(3)
Supplemental Analyses of Hypotheses
105(10)
Cross Tabulations of Innovation Adopters with Constructs
105(3)
Adoption Tendency Scales
108(1)
Correlations of Adoption Tendency Scales with Constructs
109(2)
Cross Tabulations of Adoption Tendency Scales with Constructs
111(4)
Conclusions, Contributions, Limitations, and Future Research Directions
115(8)
Conclusions
115(4)
Contributions of the Research
119(2)
Limitations and Future Suggestions
121(2)
Appendix A: Developmental (Typology) Survey 123(4)
Appendix B: Operational (National) Survey 127(10)
Appendix C: List of Fourteen Innovations 137(4)
Appendix D: Sample Cover Letter 141(2)
Bibliography 143(8)
Index 151
Lisa M. Sciulli, series edited by Stuart Bruchey, Allan Nevins Professor Emeritus, Columbia University.