About the Authors |
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ii | |
Foreword |
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ix | |
Preface |
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xi | |
Introduction |
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xv | |
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1 | (4) |
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What is a Quality Management System? |
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5 | (79) |
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What are the requirements of a Quality Management System? |
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9 | (3) |
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What are Quality Control and Quality Assurance? |
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12 | (2) |
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12 | (1) |
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13 | (1) |
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What are the costs and benefits of having a Quality Management System? |
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14 | (3) |
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What is a Quality Manual? |
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17 | (3) |
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What goes into a Quality Manual? |
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18 | (1) |
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What does each part of the Quality Manual do? |
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19 | (1) |
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What are Quality Policies and Objectives? |
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20 | (10) |
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20 | (2) |
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Corporate Policy Statement |
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22 | (1) |
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Process-specific policies |
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22 | (5) |
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How to set Quality Objectives |
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27 | (3) |
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What is a Quality Process? |
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30 | (8) |
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31 | (1) |
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32 | (1) |
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33 | (3) |
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Inter-relationship of process documentation |
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36 | (2) |
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The hierarchy of processes |
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38 | (1) |
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What is a Quality Procedure? |
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38 | (20) |
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What is the best way to write a Quality Procedure |
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40 | (1) |
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What should go into a Quality Procedure? |
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40 | (3) |
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Annex A - Example Quality Procedure |
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43 | (15) |
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What is a Work Instruction? |
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58 | (19) |
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What should go into a Work Instruction? |
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58 | (2) |
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How many Work Instructions can I have? |
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60 | (1) |
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Annex B - Example Work Instruction |
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61 | (16) |
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77 | (7) |
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What should be covered by a Quality Plan? |
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80 | (3) |
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83 | (1) |
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The history of Quality Standards |
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84 | (8) |
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88 | (1) |
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88 | (1) |
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89 | (1) |
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90 | (1) |
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91 | (1) |
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Who produces Quality Standards? |
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92 | (7) |
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99 | (27) |
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Background to the ISO 9001:2000 standard |
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99 | (6) |
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The ISO 9000:2000 family of standards |
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105 | (5) |
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ISO 9000:2000 Quality Management Systems-Fundamentals and vocabulary |
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107 | (1) |
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ISO 9001:2000 Quality Management Systems-Requirements |
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108 | (2) |
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110 | (3) |
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Compatibility with other Management Systems |
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113 | (2) |
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Compatibility with ISO 14001:1996 |
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114 | (1) |
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Compatibility with BS8800:2004 |
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115 | (1) |
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The Principles of ISO 9001:2000 |
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115 | (4) |
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Eight Principles of Management |
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115 | (2) |
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117 | (2) |
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Brief summary of ISO 9001:2000 requirements |
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119 | (5) |
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119 | (1) |
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Section 2- Normative reference |
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119 | (1) |
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Section 3- Terms and definitions |
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119 | (1) |
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Section 4- Quality Management System |
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119 | (1) |
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Section 5- Management responsibility |
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120 | (1) |
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Section 6- Resource management |
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121 | (1) |
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Section 7- Product realisation |
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122 | (1) |
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Section 8- Measurement, analysis and improvement |
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123 | (1) |
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ISO 9004:2000 Quality Management Systems-guidelines for performance improvement |
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124 | (2) |
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How quality helps during a product's life cycle |
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126 | (5) |
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127 | (1) |
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127 | (1) |
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128 | (1) |
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129 | (1) |
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130 | (1) |
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Who controls quality in an organisation? |
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131 | (12) |
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132 | (3) |
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The 21 Management responsibilities |
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132 | (3) |
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135 | (7) |
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136 | (3) |
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Chief Quality Assurance Inspector |
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139 | (1) |
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Section Quality Assurance Inspectors |
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140 | (1) |
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Quality Assurance personnel |
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141 | (1) |
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141 | (1) |
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Quality Assurance resources |
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142 | (1) |
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What are the purchaser's responsibilities? |
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143 | (2) |
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What are the supplier's responsibilities? |
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145 | (3) |
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What to do once the QMS is established |
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148 | (14) |
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148 | (2) |
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150 | (1) |
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Process improvement tools |
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151 | (3) |
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How do I apply Six-Sigma to improve my processes? |
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153 | (1) |
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Why have six Sigmas, when one would do? |
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153 | (1) |
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154 | (3) |
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157 | (5) |
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Quality Management and computer technology |
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162 | (4) |
Annex A - ISO 9001:2000 - A summary of requirements |
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166 | (12) |
Abbreviations and acronyms |
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178 | (3) |
References |
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181 | (3) |
Glossary |
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184 | (6) |
Useful addresses |
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190 | (7) |
Index |
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197 | |