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E-raamat: ISO 9001: 2000 In Brief

(Herne European Consultancy Ltd, UK)
  • Formaat: 192 pages
  • Ilmumisaeg: 05-Apr-2005
  • Kirjastus: Butterworth-Heinemann Ltd
  • ISBN-13: 9781136391149
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ISO 9001: 2000 In BriefSuurem pilt
  • Formaat: 192 pages
  • Ilmumisaeg: 05-Apr-2005
  • Kirjastus: Butterworth-Heinemann Ltd
  • ISBN-13: 9781136391149
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A clear and comprehensive guide to quickly set up a cost-effective Quality Management System

Revised and expanded, the new edition of this easy-to-understand guide provides practical information on how to set up a cost-effective ISO 9001:2000 compliant Quality Management System. With comprehensive coverage of the meaning, history and requirements of the current ISO 9000 standard, the book explains how businesses can easily and efficiently satisfy customer requirements for quality control and quality assurance. Four years into the current version of ISO 9001, the new edition of this valuable book incorporates the hard-won experiences of working with the standard, together with direct, accessible and straightforward guidance that is proven to work.

New material in this edition covers:

• The Application of the Eight Principles of Management
• Audit Basics
• Compatibility with other Management Systems and Standards
• Comprehensive Summary of the ISO 9001:2000 Requirements
• Continual Improvement Methods
• Guidance on the Six Mandatory Requirements for Written Procedures
• Process Improvement Tools - including Six-Sigma Techniques
• Process Metrics
• Setting of Quality Objectives
• The 21 Specific Requirements of Management
• The Application of Information Technology in Quality Management

Arvustused

'After ordering and returning several other ISO 9000 books, I found this book to be just what I was looking for. I find it very understandable especially for a comparative newcomer to the formal procedures of Quality Control. Having been authorized to see what ISO 9000 can do for our software engineering company, this book has provided me with a lot of enthusiasm for achieving a formal QMS.' Stephen Maile, Denver, CO

Muu info

* Hands-on guidance on setting up a Quality Management System cost effectively * Direct, accessible and straightforward guidance that is proven to work * Updated with new coverage of related standards and systems
About the Authors ii
Foreword ix
Preface xi
Introduction xv
What is Quality?
1(4)
What is a Quality Management System?
5(79)
What are the requirements of a Quality Management System?
9(3)
What are Quality Control and Quality Assurance?
12(2)
Quality Control
12(1)
Quality Assurance
13(1)
What are the costs and benefits of having a Quality Management System?
14(3)
What is a Quality Manual?
17(3)
What goes into a Quality Manual?
18(1)
What does each part of the Quality Manual do?
19(1)
What are Quality Policies and Objectives?
20(10)
Mission statements
20(2)
Corporate Policy Statement
22(1)
Process-specific policies
22(5)
How to set Quality Objectives
27(3)
What is a Quality Process?
30(8)
The Process Approach
31(1)
Core Business Process
32(1)
Supporting processes
33(3)
Inter-relationship of process documentation
36(2)
The hierarchy of processes
38(1)
What is a Quality Procedure?
38(20)
What is the best way to write a Quality Procedure
40(1)
What should go into a Quality Procedure?
40(3)
Annex A - Example Quality Procedure
43(15)
What is a Work Instruction?
58(19)
What should go into a Work Instruction?
58(2)
How many Work Instructions can I have?
60(1)
Annex B - Example Work Instruction
61(16)
What is a Quality Plan?
77(7)
What should be covered by a Quality Plan?
80(3)
Other considerations
83(1)
The history of Quality Standards
84(8)
1979
88(1)
1981
88(1)
1987
89(1)
1994
90(1)
2000
91(1)
Who produces Quality Standards?
92(7)
What is ISO 9000:2000?
99(27)
Background to the ISO 9001:2000 standard
99(6)
The ISO 9000:2000 family of standards
105(5)
ISO 9000:2000 Quality Management Systems-Fundamentals and vocabulary
107(1)
ISO 9001:2000 Quality Management Systems-Requirements
108(2)
The `consistent pair'
110(3)
Compatibility with other Management Systems
113(2)
Compatibility with ISO 14001:1996
114(1)
Compatibility with BS8800:2004
115(1)
The Principles of ISO 9001:2000
115(4)
Eight Principles of Management
115(2)
The Process Model
117(2)
Brief summary of ISO 9001:2000 requirements
119(5)
Section 1- Scope
119(1)
Section 2- Normative reference
119(1)
Section 3- Terms and definitions
119(1)
Section 4- Quality Management System
119(1)
Section 5- Management responsibility
120(1)
Section 6- Resource management
121(1)
Section 7- Product realisation
122(1)
Section 8- Measurement, analysis and improvement
123(1)
ISO 9004:2000 Quality Management Systems-guidelines for performance improvement
124(2)
How quality helps during a product's life cycle
126(5)
Design stage
127(1)
Manufacturing stage
127(1)
Acceptance stage
128(1)
In-service stage
129(1)
End of life stage
130(1)
Who controls quality in an organisation?
131(12)
Management
132(3)
The 21 Management responsibilities
132(3)
Quality management team
135(7)
Quality Manager
136(3)
Chief Quality Assurance Inspector
139(1)
Section Quality Assurance Inspectors
140(1)
Quality Assurance personnel
141(1)
The staff
141(1)
Quality Assurance resources
142(1)
What are the purchaser's responsibilities?
143(2)
What are the supplier's responsibilities?
145(3)
What to do once the QMS is established
148(14)
Continual improvement
148(2)
Process metrics
150(1)
Process improvement tools
151(3)
How do I apply Six-Sigma to improve my processes?
153(1)
Why have six Sigmas, when one would do?
153(1)
Audit
154(3)
Certification
157(5)
Quality Management and computer technology
162(4)
Annex A - ISO 9001:2000 - A summary of requirements 166(12)
Abbreviations and acronyms 178(3)
References 181(3)
Glossary 184(6)
Useful addresses 190(7)
Index 197


Ray Tricker is the Principal Consultant of Herne European Consultancy Ltd - a company specialising in ISO 9000 Management Systems - and is also an established author. He served with the Royal Corps of Signals (for a total of 37 years) during which time he held various managerial posts culminating in being appointed as the Chief Engineer of NATO's Communication Security Agency (ACE COMSEC). Most of Ray's work since joining Herne has centred on the European Railways. He has held a number of posts with the Union International des Chemins de fer (UIC) (e.g. Quality Manager of the European Train Control System (ETCS)) and with the European Union (EU) Commission (e.g. T500 Review Team Leader, European Rail Traffic Management System (ERTMS) Users Group Project Co-ordinator, HEROE Project Co-ordinator) and currently (as well as writing books!) he is busy assisting small businesses from around the world produce their own auditable Quality and/or Integrated Management Systems to meet the requirements of ISO 9001:2008, ISO 14001 and OHSAS standards. He is also a UKAS Assessor for the assessment of certification bodies for the harmonisation of the trans-European high speed railway network.
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