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E-raamat: ISO 9001:2015 In Brief

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(Herne European Consultancy Ltd, UK)
  • Formaat: 282 pages
  • Ilmumisaeg: 23-Jun-2016
  • Kirjastus: Routledge
  • Keel: eng
  • ISBN-13: 9781317685623
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ISO 9001:2015 In BriefSuurem pilt
  • Formaat: 282 pages
  • Ilmumisaeg: 23-Jun-2016
  • Kirjastus: Routledge
  • Keel: eng
  • ISBN-13: 9781317685623
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ISO 9001: 2015 In Brief provides an introduction to quality management systems for students, newcomers and busy executives, with a user friendly, simplified explanation of the history, the requirements and benefits of the new standard.

This short, easy-to-understand reference tool also helps organisations to quickly set up an ISO 9001:2015 compliant Quality Management System for themselves at minimal expense and without high consultancy fees.

Now in its fourth edition, ISO 9001:2015 In Brief consists of a number of chapters covering topics like:















What is Quality? An introduction to the requirements and benefits of quality, quality control and quality assurance





What is a QMS? The structure of a Quality Management System and associated responsibilities.





Who produces Quality Standards? An opportunity to see how interlinked the various Standards Bodies are today.





What is ISO 9001:2015? - The background to this particular standard, how it has grown and developed over the years and what Annex SL is all about.





What other standards are based on ISO 9001:2015? Details of other standards that replicate or are broadly based on ISO 9001:2015.





What to do once your QMS is established Process improvement tools, internal auditing and the road to ISO 9001:2015 certification.





This is supported by: Annex A A summary of the requirements of ISO 9001:2015 - including an overview of the content of the various clauses and sub clauses, the likely documentation required and how these would affect an organization. A cross-reference to the previous ISO 9001:2008 Clauses is also provided as well as a complete bibliography and glossary.

Arvustused

'This common sense guide gives the reader an understanding of the history of Quality Management Systems. Ray then breaks down the changes between ISO 9001:2008 and ISO 9001:2015 using easy to understand explanations and charts.' - D.M. Belair, CAO, Kawartha Controls

I have absolutely no hesitation in recommending this book to any business or person wanting to understand ISO 9001:2015 processes and procedures. The book is an excellent reference tool and is to the point. The materials very well explained, presented and is an enjoyable read. It delivers exactly what it says it will Its a short, easy-to-understand reference tool. - Szilvia Parkinson, Plantastic Rail LTD. UK

About the author xiii
Foreword xv
Preface xvii
1 What is quality? 1(8)
1.1 But who is responsible for managing quality in an organisation?
5(1)
1.2 And so what is the difference between a product and a service?
5(1)
1.3 What about Quality Control and Quality Assurance?
6(3)
1.3.1 Quality Control
7(1)
1.3.2 Quality Assurance
7(2)
2 What is a Quality Management System? 9(68)
2.1 What are the requirements of a Quality Management System?
17(3)
2.2 What are the costs and benefits of having a Quality Management System?
20(3)
2.3 What is a Quality Manual?
23(3)
2.3.1 What goes into a Quality Manual?
24(2)
2.3.2 What does each part of the Quality Manual do?
26(1)
2.4 What is a Quality Policy?
26(7)
2.4.1 Mission Statements
27(1)
2.4.2 Corporate policy statement
28(1)
2.4.3 Process-specific policies
28(2)
2.4.4 How to set quality objectives
30(2)
2.4.5 How to go about setting measurable objectives
32(1)
2.4.6 Fancy a RUMBA?
33(1)
2.5 What is a Quality Process?
33(13)
2.5.1 The process approach
35(1)
2.5.2 Core Business Process
36(2)
2.5.3 What types of Core Processes would a business require?
38(2)
2.5.4 Supporting processes
40(4)
2.5.5 Inter-relationship of process documentation
44(1)
2.5.6 The hierarchy of processes
45(1)
2.6 What is a Quality Plan?
46(7)
2.6.1 What should be covered by a Quality Plan?
49(1)
2.6.2 Management responsibility
49(1)
2.6.3 Contract review
50(1)
2.6.4 Design control
50(1)
2.6.5 Documentation
50(1)
2.6.6 Purchasing
50(1)
2.6.7 Customer-supplied products and services
50(1)
2.6.8 Product and service identification and traceability
51(1)
2.6.9 Process control
51(1)
2.6.10 Inspection and testing
51(1)
2.6.11 Inspection, measuring and test equipment
51(1)
2.6.12 Nonconforming products and services
52(1)
2.6.13 Other considerations
52(1)
2.7 What is a Quality Procedure?
53(5)
2.7.1 What is the best way to write a Quality Procedure?
53(1)
2.7.2 What should go into a Quality Procedure?
54(4)
2.8 What is a Work Instruction?
58(3)
2.8.1 What should go into a Work Instruction?
60(1)
2.8.2 How many Work Instructions can I have?
61(1)
2.9 Who controls quality in an organisation?
61(3)
2.9.1 Who has overall responsibility?
61(1)
2.9.2 Management responsibilities
62(1)
2.9.3 The Quality Management Team
62(2)
2.9.4 The Staff
64(1)
2.10 How quality helps during the life cycle of products and services
64(6)
2.10.1 Design stage
66(1)
2.10.2 Manufacturing stage
67(1)
2.10.3 Acceptance stage
67(1)
2.10.4 In-service stage
68(1)
2.10.5 End-of-life stage
68(2)
2.11 What are the purchaser's responsibilities?
70(1)
2.12 What are the supplier's responsibilities?
71(2)
2.13 Quality Management and computer technology
73(4)
3 The history of quality standards 77(20)
3.1 1979 - BS 5750:1979 Parts 1, 2 and 3
81(4)
3.2 1981-1986
85(1)
3.3 1987 - ISO 9000:1987 Parts 1, 2 and 3
85(1)
3.4 1994 - BS EN ISO 9000:1994
86(1)
3.5 2000 - ISO 9001:2000
87(5)
3.6 2008 - ISO 9001:2008
92(1)
3.7 2015 - ISO 9001:2015
93(1)
3.8 So what has changed?
94(3)
4 Who produces quality standards? 97(12)
4.1 Who and what is ISO?
99(2)
4.2 Who and what is the IEC?
101(1)
4.3 Who and what is the ITU?
102(1)
4.4 How important is the work of all these committees?
103(1)
4.5 Military standards
104(1)
4.6 National standards
104(5)
5 A brief summary of ISO 9001:2015 109(30)
5.1 Background reminder
110(1)
5.2 Why has ISO 9001 been revised?
111(1)
5.3 How are these standards revised?
112(2)
5.4 What effect did this revision have on ISO 9001?
114(2)
5.4.1 Other changes
114(2)
5.5 What is Annex SL?
116(6)
5.5.1 What is the new structure of Annex SL?
119(2)
5.5.2 What is the current status of Annex SL revisions?
121(1)
5.6 But what exactly is meant by the 'ISO 9000 family of standards'?
122(4)
5.6.1 ISO 9000:2015 Quality Management Systems: Fundamentals and vocabulary
123(1)
5.6.2 ISO 9004:2009 Managing for the sustained success of an organisation. A quality management approach
124(1)
5.6.3 ISO 9001:2008 Quality Management Systems: Requirements
125(1)
5.7 The seven principles of management
126(4)
5.7.1 The Process Model
129(1)
5.8 What is the new structure of ISO 9001?
130(3)
5.9 What are the major clause changes seen in ISO 9001:2015?
133(6)
5.9.1 Are there any other significant changes?
133(3)
5.9.2 What about the revised duties of Top Management?
136(3)
6 What other standards are based on ISO 9001:2015? 139(10)
6.1 Aerospace
143(1)
6.2 Auditing management systems
143(1)
6.3 Automotive industry
143(1)
6.4 Computer software
143(1)
6.5 Crop production
143(1)
6.6 Data
144(1)
6.7 Education
144(1)
6.8 Electoral organisations
144(1)
6.9 Energy management systems
144(1)
6.10 Explosive atmospheres
144(1)
6.11 Food safety
144(1)
6.12 Good manufacturing practice
145(1)
6.13 Health care
145(1)
6.14 Human resources
145(1)
6.15 Information technology
145(1)
6.16 Information security
145(1)
6.17 Local government
145(1)
6.18 Measurement manufacturing systems
146(1)
6.19 Medical devices
146(1)
6.20 Multi-layer piping systems
146(1)
6.21 Packaging: transport packages for dangerous products
146(1)
6.22 Petroleum, petrochemical and natural gas industries
146(1)
6.23 Quality Management System consultants
146(1)
6.24 Quality Management Systems projects
147(1)
6.25 Quality Plans
147(1)
6.26 Ships and marine technology
147(1)
6.27 Software engineering
147(1)
6.28 Space systems
147(1)
6.29 Supply chain management
147(1)
6.30 Systems engineering
148(1)
6.31 Telecommunications industry
148(1)
6.32 Testing and calibration laboratories
148(1)
6.33 Welding consumables
148(1)
7 What to do once your QMS is established 149(20)
7.1 Internal audits
150(4)
7.2 Certification
154(6)
7.2.1 What are the benefits of achieving certification to ISO 9001:2015?
154(1)
7.2.2 What are the differences in being a certified, accredited and/or registered ISO 9001:2015 organisation?
155(1)
7.2.3 But can't I just work 'in compliance' with ISO 9001?
156(1)
7.2.4 OK, so how do I become an ISO 9001-registered organisation then?
156(2)
7.2.5 What would the budgetary costs be for doing all this?
158(1)
7.2.6 How long will it take to become certified?
158(1)
7.2.7 What is the certification process?
159(1)
7.3 What to do once my QMS is established
160(5)
7.3.1 Improvement
160(2)
7.3.2 Process metrics
162(1)
7.3.3 Process improvement tools
163(1)
7.3.4 How do I apply Six Sigma to improve my processes?
164(1)
7.3.5 Why have six Sigmas when one would do?
165(1)
7.4 How do I upgrade my existing ISO 9001:2008 registration to meet ISO 9001:2015's requirements?
165(1)
7.4.1 Does my organisation have to scrap its existing processes and procedures and start again?
166(1)
7.4.2 Does my organisation need to re-certify now that ISO 9001:2015 is published?
166(1)
7.4.3 How can I prepare for the new standard?
166(1)
7.5 How can all this be achieved?
166(3)
Annex A - ISO 9001:2015 - a summary of requirements 169(72)
Abbreviations and acronyms 241(4)
Reference standards for Quality Management Systems 245(2)
Glossary of terms used in Quality Management standards 247(6)
Books by the same author 253
Ray Tricker (MSc, IEng, CQP-FCQI, FIET, FCMI, FIRSE) is currently working as the Senior Management Consultant for Herne European Consultancy Ltd a company specialising in offering organisations access to a range of highly skilled and specialist consultants to help these companies enhance their business performance.
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