Introduction |
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What Is Release Management? |
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Information Technology Infrastructure Library (ITIL®) Service Management |
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2 | (1) |
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3 | (1) |
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Release Management and Project Management |
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4 | (1) |
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5 | (1) |
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6 | (1) |
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7 | (2) |
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9 | (24) |
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9 | (3) |
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Release Policy and Procedures |
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12 | (9) |
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13 | (1) |
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13 | (1) |
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13 | (1) |
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14 | (1) |
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14 | (1) |
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Deployment Considerations |
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16 | (1) |
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17 | (1) |
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18 | (3) |
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21 | (1) |
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Roles and Responsibilities |
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22 | (2) |
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24 | (1) |
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24 | (1) |
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25 | (1) |
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Release Management Activities |
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25 | (1) |
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Developmental Relationships |
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26 | (3) |
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Operational Considerations/Total Cost of Ownership |
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29 | (1) |
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30 | (3) |
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3 Release Management and Project Management: Kissing Cousins |
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33 | (12) |
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33 | (2) |
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Similarities and Complementary Likeness |
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35 | (1) |
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Release Plan and Project Plan |
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36 | (1) |
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36 | (3) |
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Software/System Development Lifecycle (SDLC) vs. the Release Lifecycle (RLC) |
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39 | (2) |
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41 | (2) |
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43 | (2) |
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4 Release Management Is Not Just for Software Development |
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45 | (12) |
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45 | (1) |
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Release Management and the Infrastructure |
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46 | (1) |
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New Environment Request Process |
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46 | (8) |
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48 | (1) |
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Step 3.0 New Environment Request Form (NERF) |
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49 | (1) |
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Step 3.1 NER Review Meeting |
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50 | (1) |
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Step 3.2 Produce the Infrastructure Design Document |
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50 | (1) |
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51 | (1) |
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Step 3.4 Infrastructure Procurement |
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52 | (1) |
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Step 3.5 Create the Configuration Items |
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52 | (1) |
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Step 3.6 Build Environment |
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53 | (1) |
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Step 3.7 Operational Readiness Testing |
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53 | (1) |
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Step 3.8 Implement and Turnover |
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54 | (1) |
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54 | (3) |
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57 | (50) |
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57 | (1) |
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Implementation Considerations |
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58 | (1) |
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59 | (3) |
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61 | (1) |
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62 | (5) |
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62 | (1) |
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63 | (1) |
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Step 1.2 Planning Meeting |
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64 | (1) |
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65 | (1) |
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Step 1.4 Release Initiated |
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65 | (1) |
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66 | (1) |
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66 | (1) |
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Release Configuration and Build Phase |
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67 | (6) |
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Step 2.0 Business Requirements and Functional Specifications |
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69 | (1) |
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Step 2.1 Develop Application |
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69 | (1) |
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70 | (1) |
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Step 2.3 Deliver Code to DML |
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70 | (1) |
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Step 2.4 Release Validated |
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71 | (1) |
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Step 2.5 Build and Configure |
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71 | (1) |
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72 | (1) |
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72 | (1) |
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New Environment Request (NER) Phase |
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73 | (3) |
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74 | (1) |
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74 | (2) |
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76 | (7) |
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Step 4.0 Master Test Plan |
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77 | (1) |
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Step 4.1 Release Testing Strategy |
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77 | (1) |
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Step 4.2 Test Execution Plan |
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78 | (1) |
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Step 4.3 Technical Test Execution |
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79 | (1) |
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Step 4.4 User Acceptance Testing |
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80 | (1) |
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81 | (1) |
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82 | (1) |
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82 | (1) |
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Operational Readiness Phase |
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83 | (9) |
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Step 5.0 Operational Readiness Entrance |
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83 | (1) |
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Step 5.1 Final Operational Readiness Testing (ORT) |
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84 | (1) |
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85 | (1) |
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Step 5.3 Support, Escalation, and Turnover |
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85 | (1) |
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85 | (3) |
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Step 5.4 Master Training Plan |
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88 | (1) |
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Step 5.5 Service Level Agreement |
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88 | (1) |
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Step 5.6 IT Service Continuity |
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89 | (1) |
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Step 5.7 Final Operational Readiness Review |
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90 | (1) |
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90 | (1) |
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91 | (1) |
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92 | (3) |
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Step 6.0 Implementation and Back-Out Plan |
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92 | (1) |
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Step 6.1 Change Management |
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93 | (1) |
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Step 6.2 Implement Release |
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94 | (1) |
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94 | (1) |
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94 | (1) |
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Post-Implementation Phase |
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95 | (4) |
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Step 7.0 Post-Implementation Review/Lessons Learned |
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95 | (1) |
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Step 7.1 Complete Release Record |
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96 | (1) |
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Step 7.2 Measure KPIs and Report |
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97 | (1) |
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98 | (1) |
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98 | (1) |
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98 | (1) |
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99 | (7) |
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99 | (2) |
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Service Management Alignment |
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101 | (1) |
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101 | (1) |
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102 | (1) |
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Availability and Capacity Management |
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103 | (1) |
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Incident Management/Service Desk |
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103 | (1) |
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104 | (1) |
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104 | (1) |
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104 | (1) |
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Continual Service Improvement |
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105 | (1) |
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105 | (1) |
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105 | (1) |
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105 | (1) |
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106 | (1) |
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6 Release Measures and Metrics |
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107 | (10) |
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107 | (1) |
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108 | (2) |
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110 | (3) |
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113 | (2) |
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115 | (2) |
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7 Selling Release Management |
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117 | (10) |
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118 | (1) |
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118 | (4) |
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119 | (1) |
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120 | (1) |
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121 | (1) |
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122 | (2) |
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Release Management and the Business |
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124 | (1) |
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124 | (3) |
Appendix A Release Policy |
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127 | (26) |
Appendix B RACI Matrix |
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153 | (6) |
Appendix C Release Deliverables Checklist |
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159 | (4) |
Appendix D Master Test Plan |
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163 | (20) |
Appendix E New Environment Request Form (NERF) |
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183 | (8) |
Appendix F Infrastructure Design Document (IDD) |
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191 | (10) |
Appendix G Security Risk Assessment |
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201 | (8) |
Appendix H Functional Specifications |
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209 | (16) |
Appendix I Operational Readiness Testing Manual (ORT) |
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225 | (30) |
Appendix J Support and Escalation Turnover Document |
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255 | (16) |
Appendix K Master Training Plan |
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271 | (6) |
Appendix L Service Level Agreement |
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277 | (8) |
Appendix M IT Service Continuity and Recovery Plan |
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285 | (20) |
Appendix N Post-Implementation Review |
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305 | (6) |
Index |
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311 | |