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E-raamat: IT Release Management: A Hands-on Guide

(National Business Technology Manager, Toyota Financial Services, California, USA)
  • Formaat: 344 pages
  • Ilmumisaeg: 19-Apr-2016
  • Kirjastus: CRC Press Inc
  • Keel: eng
  • ISBN-13: 9781439884102
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  • Formaat: 344 pages
  • Ilmumisaeg: 19-Apr-2016
  • Kirjastus: CRC Press Inc
  • Keel: eng
  • ISBN-13: 9781439884102
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"The purpose of this book is to provide a resource for organizations embarking on the journey of implementing a release management practice. Sharing lessons learned and providing practical process ideas will give the reader a useful resource to successfully implement a release process"--

"When implemented correctly, release management can help ensure that quality is integrated throughout the development, implementation, and delivery of services, applications, and infrastructure. This holistic, total cost of ownership approach allows for higher levels of system availability, is more cost effective to maintain, and increases overall stability, maintainability, and reliability. Filled with practical insights, IT Release Management: A Hands-on Guide clearly illustrates the effective implementation of a release process in the real world. It examines the similarities and differences of release management and project management to clear up any confusion there might be about the two complementary processes. Shedding light on the day-to-day challenges that need to be overcome to ensure success, it details the how-to's of effective implementationncluding what to implement, how to do it, and when to do it. This complete resource includes a detailed model for executing a release management process, as well as numerous templates, diagrams, and role and responsibility charts to help kick start implementation efforts in your organization. Addressing the all-important cultural aspects, it explains how to sell the benefits of release management to all levels of your organization, how to overcome objections, and how to determine organizational readiness. Emphasizing the need to measure performance, it explains how to develop effective performance metrics and supplies many helpful examples of effective productivity measures. When it comes to implementation, what works in one organization doesnt necessarily work in another. This accessible guide provides you with the tools to build on your practical knowledge and effectively implement a release management practice custom tailored to your organization"--

Provided by publisher.
Introduction xi
1 Overview
1(8)
What Is Release Management?
1(1)
Information Technology Infrastructure Library (ITIL®) Service Management
2(1)
Financial Benefits
3(1)
Release Management and Project Management
4(1)
Organizational Readiness
5(1)
Practical Application
6(1)
Baseline and Metrics
6(1)
Concept Review
7(2)
2 Basic Concepts
9(24)
Objective and Mission
9(3)
Release Policy and Procedures
12(9)
Guidance
13(1)
Facilitator
13(1)
Governance
13(1)
Release Standards
14(1)
Basic Concepts
14(1)
Release Models
14(2)
Deployment Considerations
16(1)
Release Schedules
17(1)
Naming Conventions
18(3)
Release Procedures
21(1)
Emergency Releases
21(1)
Roles and Responsibilities
22(2)
Release Lifecycle
24(1)
Definitive Media Library
24(1)
Measures and Metrics
25(1)
Release Management Activities
25(1)
Developmental Relationships
26(3)
Operational Considerations/Total Cost of Ownership
29(1)
Concept Review
30(3)
3 Release Management and Project Management: Kissing Cousins
33(12)
Differences
33(2)
Similarities and Complementary Likeness
35(1)
Release Plan and Project Plan
36(1)
Tying It Together
36(3)
Software/System Development Lifecycle (SDLC) vs. the Release Lifecycle (RLC)
39(2)
Alignment Pyramid
41(2)
Concept Review
43(2)
4 Release Management Is Not Just for Software Development
45(12)
Holistic Approach
45(1)
Release Management and the Infrastructure
46(1)
New Environment Request Process
46(8)
NER Process Description
48(1)
Step 3.0 New Environment Request Form (NERF)
49(1)
Step 3.1 NER Review Meeting
50(1)
Step 3.2 Produce the Infrastructure Design Document
50(1)
Step 3.3 Design Approval
51(1)
Step 3.4 Infrastructure Procurement
52(1)
Step 3.5 Create the Configuration Items
52(1)
Step 3.6 Build Environment
53(1)
Step 3.7 Operational Readiness Testing
53(1)
Step 3.8 Implement and Turnover
54(1)
Concept Review
54(3)
5 The Release Lifecycle
57(50)
Benefits
57(1)
Implementation Considerations
58(1)
The Release Lifecycle
59(3)
Artifacts
61(1)
Initiation Phase
62(5)
Step 1.0 Initiation
62(1)
Step 1.1 Release Review
63(1)
Step 1.2 Planning Meeting
64(1)
Step 1.3 Release Plan
65(1)
Step 1.4 Release Initiated
65(1)
Benefits
66(1)
Artifacts and Documents
66(1)
Release Configuration and Build Phase
67(6)
Step 2.0 Business Requirements and Functional Specifications
69(1)
Step 2.1 Develop Application
69(1)
Step 2.2 Code Accepted
70(1)
Step 2.3 Deliver Code to DML
70(1)
Step 2.4 Release Validated
71(1)
Step 2.5 Build and Configure
71(1)
Benefits
72(1)
Artifacts/Documents
72(1)
New Environment Request (NER) Phase
73(3)
Benefits
74(1)
Artifacts/Documents
74(2)
Quality Assurance Phase
76(7)
Step 4.0 Master Test Plan
77(1)
Step 4.1 Release Testing Strategy
77(1)
Step 4.2 Test Execution Plan
78(1)
Step 4.3 Technical Test Execution
79(1)
Step 4.4 User Acceptance Testing
80(1)
Step 4.5 QA Acceptance
81(1)
Benefits
82(1)
Artifacts/Documents
82(1)
Operational Readiness Phase
83(9)
Step 5.0 Operational Readiness Entrance
83(1)
Step 5.1 Final Operational Readiness Testing (ORT)
84(1)
Step 5.2 Final QA Report
85(1)
Step 5.3 Support, Escalation, and Turnover
85(1)
Early Life Support
85(3)
Step 5.4 Master Training Plan
88(1)
Step 5.5 Service Level Agreement
88(1)
Step 5.6 IT Service Continuity
89(1)
Step 5.7 Final Operational Readiness Review
90(1)
Benefits
90(1)
Artifacts/Documents
91(1)
Implementation Phase
92(3)
Step 6.0 Implementation and Back-Out Plan
92(1)
Step 6.1 Change Management
93(1)
Step 6.2 Implement Release
94(1)
Benefits
94(1)
Artifacts/Documents
94(1)
Post-Implementation Phase
95(4)
Step 7.0 Post-Implementation Review/Lessons Learned
95(1)
Step 7.1 Complete Release Record
96(1)
Step 7.2 Measure KPIs and Report
97(1)
Step 7.3 Close Release
98(1)
Benefits
98(1)
Artifacts/Documents
98(1)
Using the RLC
99(7)
Right Sizing
99(2)
Service Management Alignment
101(1)
Change Management
101(1)
Configuration Management
102(1)
Availability and Capacity Management
103(1)
Incident Management/Service Desk
103(1)
Problem Management
104(1)
Service Level Management
104(1)
IT Service Continuity
104(1)
Continual Service Improvement
105(1)
IT Security Management
105(1)
Knowledge Management
105(1)
Procurement Management
105(1)
Concept Review
106(1)
6 Release Measures and Metrics
107(10)
Setting the Baseline
107(1)
Value of Measurement
108(2)
Components of Metrics
110(3)
Measurement and Metrics
113(2)
Concept Review
115(2)
7 Selling Release Management
117(10)
Organizational Readiness
118(1)
Executive Buy-In
118(4)
Middle Management
119(1)
Grassroots
120(1)
Bubble-Up Methodology
121(1)
Return on Investment
122(2)
Release Management and the Business
124(1)
Concept Review
124(3)
Appendix A Release Policy 127(26)
Appendix B RACI Matrix 153(6)
Appendix C Release Deliverables Checklist 159(4)
Appendix D Master Test Plan 163(20)
Appendix E New Environment Request Form (NERF) 183(8)
Appendix F Infrastructure Design Document (IDD) 191(10)
Appendix G Security Risk Assessment 201(8)
Appendix H Functional Specifications 209(16)
Appendix I Operational Readiness Testing Manual (ORT) 225(30)
Appendix J Support and Escalation Turnover Document 255(16)
Appendix K Master Training Plan 271(6)
Appendix L Service Level Agreement 277(8)
Appendix M IT Service Continuity and Recovery Plan 285(20)
Appendix N Post-Implementation Review 305(6)
Index 311
Dave Howard is the national business technology manager for Toyota Financial Services.