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Leadership is poorly understood because human systems are poorly understood. Like the "flat earth" theory of old, modern work culture is limited by a paradigm in which problems are understood as "clashes of personality,"' and blame is directed at the superficial level of individuals, groups, and structure.

Leadership Can Be Learned: Clarity, Connection, and Results charts the course to a new paradigm of leadership and systems and how to leverage the relationship between the two. Leadership can be learned because it is a combination of art and science. Ultimately, high- performance culture and high-performance leadership mirror each other, and leaders must use their own unique strengths to foster both.

Gilmore Crosby guides the reader by breaking the topic into four powerful sections. The first focuses on the transformational leadership model of Dr. Edwin Freidman, the second describes the systems theory from which that leadership model emerged, the third offers a unique exploration of emotional intelligence and critical interpersonal skills related to leadership, and the fourth and final section applies all the previous sections to attaining organizational results. This book:











Delivers a clear how-to guide for leading organizations to higher performance





Helps each reader understand, respect, and rise above their own authority issues





Conveys a proven approach to life-long self-development so readers can continue to mature in a more objective, non-defensive, and intentional manner. In addition, it provides the skills and framework for applying this approach to effectively coaching and developing others





Describes how leaders can be more effective in their interpersonal, group, and large-system interactions





Teaches the approach through an engaging mix of historical examples, lessons learned through the authors experience, quizzes, and metaphors.





Provides a solid foundation for leadership development programs

With this book, readers will gain a new understanding of themselves and of human systems and learn how, in the words of Gandhi, to "be the change they wish to see in the world" so they and their colleagues can attain and sustain world-class results.
Acknowledgments xiii
Introduction xv
SECTION I Self-Differentiated Leadership
Chapter 1 Leadership
3(2)
Chapter 2 Vision
5(6)
Chapter 3 Vision Is Not Enough
11(8)
SECTION II Self-Differentiated Leadership and Systems
Chapter 4 Leadership and Systems Thinking
19(10)
Chapter 5 Don't Chase the Stray Cow
29(4)
Chapter 6 Systems Thinking
33(14)
SECTION III Emotional Intelligence and Behavioral Science
Chapter 7 Unlocking Your Mind, Emotions, and Behavior
47(14)
Chapter 8 Emotional Intelligence, Crosby Style
61(18)
Chapter 9 Behavioral Science---The Interpersonal Gap
79(10)
SECTION IV Leading and Managing
Chapter 10 Stability Is Good
89(8)
Chapter 11 Goal Alignment
97(22)
Chapter 12 Decision Making
119(8)
Chapter 13 Feedback, Reinforcement, and Reprimand
127(10)
Chapter 14 Leading from Forming to High Performing
137(14)
Chapter 15 Self-Differentiated Leadership
151(4)
Appendix A Four Key Skills 155(18)
Appendix B Crosby Leadership Quiz 173(4)
Bibliography 177(2)
Index 179
Gilmore Crosby is the president of Crosby & Associates. He has expertise in Leadership, Learning, and Organization Development. He has over three decades of experience, including management postions in five organizations. He has deep experience in facilitating performance improvement through initiatives such as coaching and team development (from upper management to the floor), process improvement, assessment methodologies (organizational, team, and individual), conflict resolution, and other OD and change management solutions. Responsible for design, development, and delivery of innovative learning solutions, ranging from individual coaching to accredited leadership development programs.