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E-raamat: Managing in Recovering Markets

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The changing dynamics of business worldwide have led organizations to look beyond traditional managerial practices while at the same time attempting to retain their core competitive advantages. This development has called upon academicians and practitioners alike to reassess the different aspects of business management such as macroeconomic variables, the nature of the market, the changing features of the workplace, the new work ethos, and/or employer-employee exchanges. In this context, the book provides essential insights on industry innovations, academic advances and policy movements with regard to recovering markets in India and around the globe. The individual papers highlight potential avenues that could allow industry to better understand and respond to the global crisis. The book collects research papers presented at the Global Conference on Managing in Recovering Markets (GCMRM), held in March 2014. Seven international and 120 national business schools and management universities were represented at the conference, the first in a series of 13 planned under the GCMRM agenda for 2014–17. The book includes more than 30 research papers chosen from a pool of 118 presented at the conference, all of which have undergone a rigorous blind review process.

1 A Dynamic Conditional Correlation Analysis-Based Approach to Test Financial Contagion in Developing Markets
1(14)
Shegorika Rajwani
Dilip Kumar
2 Achieving Business Agility Through Service-Oriented Architecture in Recovering Markets
15(12)
Sangeeta Shah Bharadwaj
Sumedha Chauhan
Aparna Raman
3 An Analysis of Foreign Direct Investment with Special Reference to Indian Economy
27(14)
A. Neelima
Mridul Dharwal
K.R. Gola
4 An Empirical Analysis of Price Discovery in Indian Commodity Markets
41(22)
Shelly Singhal
Sunil Ashra
5 An Empirical Study on Factors Affecting Faculty Retention in Indian Business Schools
63(12)
Prabjot Kaur
6 An Empirical Study on the Relationship Between Emotional Intelligence and Job Performance Among IT Sector Employees
75(12)
Pranjali Madhur
7 An Empirical Study to Determine the Significant Predictors of Trust in Government Hospitals
87(16)
Amrita Sandhu
8 An Exploration into the Nature of Comments on Facebook (Page of Large Indian Organizations)
103(10)
Rajan Yadav
9 Analysis of Perception of Customers of Bata India Limited Products
113(20)
N.P. Singh
S.K. Sharma
D. Singh
S. Kalra
10 Applications of Mathematical Programming Models for Product Mix Optimization in World Steel Industry: Challenges and Directions
133(10)
Shikha Aggarwal
Narain Gupta
11 Behavioral Finance: A Study of Correlation Between Personality Traits with the Investment Patterns in the Stock Market
143(14)
Saima Rizvi
Amreen Fatima
12 Brand Trust and Country of Origin: Pointers for Research in an Emerging Market
157(10)
Harvinder Singh
13 Capturing Indian Rural Market Through a Proactive Tool: Reverse Innovation
167(16)
Rati Dhillon
14 Capturing the Brand Essence and Communication Commonalties of a Western Brand in an Eastern Country
183(10)
Kanwal Kapil
Avinash Kapoor
15 Considerations in Medical Software Purchase: Evidence from Dentistry in India
193(20)
Jaydeep Mukherjee
16 Counterfeit Purchase Intentions Among College Students: An Empirical Investigation
213(10)
Rojalin Mishra
Asmita Shukla
17 Critical Factors Within Organizations Influencing Effective Use of CRM Solutions
223(12)
Sebjan Urban
Samo Bobek
Tominc Polona
18 Customer Voices Incorporated in a Marketing Class: A Review
235(6)
Kirti Sharma
Jaydeep Mukherjee
Mukul P. Gupta
19 Demutualisation of Stock Exchanges in India: The Corporate Governance
Chapter
241(16)
Sandeep Goel
20 Determining the Optimal Price Point: Using Van Westendorp's Price Sensitivity Meter
257(14)
Sakhhi Chhabra
21 Do Middle-Level Managers Have a Role in Strategy Formulation and Implementation? Insights into an Indian Public and Private Sector Organization
271(12)
Meeta Dasgupta
22 ERP Business Solutions Acceptance in Companies
283(12)
Simona Sternad Zabukovsek
Samo Bobek
23 Exploring the Linkages Between Human Resource Configuration and Knowledge Management Process: A Strategic Human Resource Management Perspective
295(8)
Bindu Singh
M.K. Rao
24 Green Work-Life Balance
303(12)
Harshita Singh
Jyotsana Bhatnagar
25 Impact of CSR-Driven Internal Employee Motivation on Cordiality of Employee Relations
315(12)
Sharad Agarwal
Yashwant Singh Yadav
Abhilash Acharya
26 Improving Efficiency of Emerging Market Banks: A Matter of Ownership, Control, or Getting One's Hands Dirty?
327(16)
Giang Phung
Michael Troge
27 Influence of Drivers for Store Choice on Store Selection and Loyalty
343(8)
Deependra Sharma
Pankaj Madan
28 ISFTA: Lessons for Bangladesh
351(18)
Kumar Gaurav
Nalin Bharti
Priyanka Sinha
29 Japan's Recovery from the "Lost 20 Years"
369(8)
Susumu Yamamoto
30 Crisis Communication in the Digital Era
377(18)
Gita Bajaj
Anandan Pillai
Rajen Gupta
31 Mutual Impacts of Human Resources Management and Knowledge Management: Issues of Functions and Effective Factors
395(8)
Jelena Horvat
Samo Bobek
32 Preselection of Contractors Before Inviting for Bidding Using AHP
403(12)
Satyendra Kumar Sharma
33 Role of Passion in Organizational Cynicism: A Mediating Effect of Sustainable Leader in the Process Model
415(12)
Niharika Gaan
34 The Role of Technological Innovation in Managing Through Business Cycles: A Study on Indian ICT Firms
427(14)
Arindam Das
Sheeba Kapil
35 Sustainable Supplier Selection: A Case of Indian SME
441(12)
Jitendar Bittoo Khatri
Manoj Srivastava
36 The Cyber Security Ecosystem: Post-global Financial Crisis
453(8)
Saini Das
37 The Impact of Gold Price Changes on Saudi Stock Market
461(12)
Durga Prasad Samontaray
Ahmed Awad Alanuzi
38 Waning the Challenges in the Implementation of Supply Chain Management Information System: A Study of the Indian Automobile Industry
473
Manisha Seth
Ravi Kiran
D.P. Goyal
S. Chatterjee is a Professor in Operations Management and Dean (Consulting & Executive Development) at the Management Development Institute, Gurgaon, India. Prior to this he was teaching and consulting in the same area at the Administrative Staff College of India, Hyderabad since 2002. A mechanical engineer from BITS Pilani, India, he obtained his management postgraduate diploma from IIM Bangalore, India. He has a PhD in Materials Management from Barkatullah University, Bhopal, India, while working with Bharat Heavy Electricals Limited (BHEL) at Bhopal. He has executed a number of consultancy assignments, the major ones amongst them being the restructuring of the Directorate General of Foreign Trade, restructuring of Engineers India Limited, work study of banking hall activities of Reserve Bank of India, Mumbai and manpower assessment for Hyderabad Traffic Police. Dr. Chatterjee has authored a book, Applied Materials Management, published by Sage Publications IndiaPrivate Ltd in 2005. His areas of interest include materials management, project management, supply chain management, international trade and logistics.

N.P. Singh is a Professor of Information Management and Dean (Research & Accreditation), Management Development Institute, Gurgaon, India. Prior to this he was at the National Institute of Financial Management (Faridabad, India), Institute of Rural Management (Anand, India) and Haryana Agricultural University (Hissar, India). Dr. Singh was awarded the Young Scientist Award by the Indian Society of Agricultural Statistics. His areas of interest are business intelligence, data warehouse, data mining, telecom management and optimization models. He has worked as a consultant to the Ministry of Finance, Government of Sri Lanka (Asian Development Bank funded Project), a reviewer to the Ministry of Tertiary Education Government of Sri Lanka (World Bank funded Project), ATI Washington and with Indian organizations  such as Karnataka Milk Federation, National Dairy Development Board (Mother Dairy, Delhi), North East Council, Ministry of Consumer Affairs, Ministry of HRD, Food Corporation of India, Security Printing and Minting Corporation of India Limited, Minister of Information Technology, National Scheduled Tribes Finance and Development Corporation, National Thermal Power Corporation, among others.

Dr. D.P. Goyal is a Professor of Management Information Systems & Dean of Executive Graduate Programmes at the Management Development Institute (MDI), Gurgaon. A Post-graduate in Business Management and Doctorate in Management Information Systems, Prof. Goyal has more than 27 years of corporate, teaching and research experience to his credit. His teaching and research interest areas include management information systems; IS strategy; knowledge management; IS value for business; and business process management.

Narain Gupta is an Assistant Professor in Operations Management at the Management Development Institute, Gurgaon, India. He received his Doctoral Degree FPM (Fellow Programme in Management) from the Department of Production and Quantitative Methods of Indian Institute of Management, Ahmedabad, India. He has a US Copyright for an Optimization-based Decision Support System. In addition, the corporate that he worked for earlier, Global e Procure, obtained a US Patent on his name for one algorithm developed by him for Auto-Classification of Spend-Data Visibility. Dr. Gupta has travelled to multiple counties including USA, Denmark, China, UAE and Singapore for teaching, training, consulting and conference presentations. He has published in national and international journals and presented his research in international conferences. His areas of research interest are strategic integrated supply chain planning, decision support system, mathematical modelling, process optimization, procurement analytics, strategic sourcing, with particular interest in revenue optimization, project management, services operations management.