Preface |
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xiii | |
Acknowledgments |
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xvii | |
About the Authors |
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xix | |
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Chapter 1 Importance of Value Propositions |
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1 | (12) |
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1 | (11) |
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6 | (6) |
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12 | (1) |
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Chapter 2 The Opportunity Center: A New Approach to Capture Ideas and Concepts |
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13 | (10) |
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13 | (1) |
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How Does the Suggestion Program Work? |
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14 | (3) |
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Japanese Suggestion Activities |
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15 | (1) |
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Why Is the Japanese Suggestion System So Much More Effective than the American System? |
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16 | (1) |
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Role of the Opportunity Center |
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17 | (5) |
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Typical Objectives of the Opportunity Center |
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19 | (1) |
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Knowledge Management as Part of the Opportunity Center |
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20 | (1) |
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Reinforcing the Opportunity Environment |
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21 | (1) |
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22 | (1) |
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Chapter 3 The Value Proposition |
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23 | (16) |
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23 | (2) |
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25 | (5) |
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Three Levels of Improvement |
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30 | (2) |
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32 | (3) |
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35 | (4) |
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Chapter 4 Stage I---Identify New or Revised Product or Improvement Proposals |
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39 | (48) |
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39 | (1) |
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Stage I Activity 1---Conduct a Benchmarking Process Study |
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40 | (27) |
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Input A Processes/Products/Services Targeted for Benchmarking |
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40 | (7) |
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Plan for Benchmarking and Secondary Research |
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47 | (3) |
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50 | (2) |
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Conduct Secondary Research |
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52 | (1) |
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52 | (1) |
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Survey Secondary Resources |
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53 | (1) |
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Use Available Benchmarking Resources |
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54 | (1) |
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Evaluate the Quality of Information Obtained and Modify the Search |
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55 | (1) |
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Identify Benchmarking Partners |
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56 | (1) |
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56 | (1) |
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Refine Benchmarking Data Collection Plan |
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57 | (1) |
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Pretest the Data Collection Plan |
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58 | (1) |
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Refine the Benchmarking Data Collection Plan |
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58 | (1) |
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Obtain Sign-Off on the Benchmarking Data Collection Plan |
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58 | (1) |
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Collect Benchmarking Data |
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58 | (4) |
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Identify Performance Issue Best Practices |
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62 | (3) |
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Conduct a Formal Review of Benchmarks and Leading Practices |
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65 | (2) |
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Stage I Activity 2---Perform the Gap Analysis |
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67 | (1) |
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Stage I Activity 3---Is There Sufficient Gap to Take Action? |
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68 | (10) |
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Focus on Performance Gaps and Their Causes and Benchmarking Reports |
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71 | (1) |
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Prepare a Research Paper Related to a New or Modified Product |
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72 | (1) |
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Communicate the Organization's Actual Position and Performance to the Executive Team |
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72 | (1) |
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Business Process Redesign |
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73 | (1) |
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Conduct Formal Review of Performance Gap Analysis---Is This Viable? |
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73 | (5) |
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Stage I Activity 4---No Action Is Required if There Are No, or Very Minimal, Gaps |
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78 | (1) |
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79 | (1) |
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Input B Research Projects Previously Identified |
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79 | (1) |
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Stage I Activity 5---Prepare Research Paper Related to New/Modified Product |
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79 | (3) |
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Stage I Activity 6---Conduct Market Analysis Study |
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82 | (1) |
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Stage I Activity 7---Is This a Viable Product? |
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82 | (1) |
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Stage I Activity 8---If It Is Not a Viable Product, Terminate the Study |
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82 | (2) |
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Input C Random Ideas/Concepts Generated Inside or Outside the Organization |
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83 | (1) |
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Stage I Activity 9---Document Idea or Concept Change Proposals |
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84 | (1) |
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85 | (2) |
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Chapter 5 Stage II---Opportunity Analysis |
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87 | (18) |
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87 | (2) |
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Stage II Activity 10---Collect New or Revised Product/Service or Improvement Proposals |
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89 | (1) |
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Stage II Activity 11---Does the Proposal Meet the Ground Rules to Prepare a Value Proposition? |
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90 | (1) |
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Stage II Activity 12---If the Answer Is No, Then Take Appropriate Action |
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90 | (1) |
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Stage II Activity 13---Assign a VPP Team and Familiarize It with the Proposed Project Management Documents |
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91 | (2) |
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Stage II Activity 14---Collect Required Data |
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93 | (10) |
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What Are the Benefits of Implementing the Opportunity? |
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94 | (1) |
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What Are the Possible Adverse Effects If the Change Occurs? |
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95 | (1) |
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How Will the Change Affect the Overall Business and Is the Business Prepared to Accept Those Changes? |
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95 | (1) |
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96 | (1) |
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Gather the Opportunity Analysis Information |
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96 | (7) |
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103 | (2) |
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Chapter 6 Stage III---Prepare the Value Proposition |
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105 | (26) |
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Stage III Activity 15---Prepare the Value Proposition Document |
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105 | (25) |
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108 | (1) |
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List of the Key People Associated with the Value Proposition |
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108 | (1) |
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109 | (1) |
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Details Related to Other Value-Added Results |
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109 | (2) |
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List of Risks and Exposures |
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111 | (1) |
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112 | (1) |
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Other Solutions That Were Considered |
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112 | (1) |
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113 | (1) |
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Three-Year Impact If Proposed Change Is Not Approved |
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113 | (2) |
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115 | (1) |
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115 | (1) |
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115 | (1) |
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Review of the Value Proposition Document |
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116 | (1) |
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Proposed Process Modification Value Proposition Example |
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116 | (7) |
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Example of New Product Value Proposition |
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123 | (7) |
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130 | (1) |
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Chapter 7 Stage IV---Value Proposition Presentation |
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131 | (10) |
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131 | (1) |
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Stage IV Activity 16---Present Value Proposition to Management |
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132 | (4) |
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Assemble Value Proposition |
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132 | (1) |
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133 | (1) |
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Obtain Management Direction Related to the Value Proposition |
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134 | (2) |
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Publish the Value Proposition |
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136 | (1) |
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Stage IV Activity 17---Management Review Outcome |
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136 | (1) |
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Stage IV Activity 18---Hold for Business Case to Be Prepared |
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137 | (1) |
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Stage IV Activity 19---Rejected/Activity Dropped |
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137 | (1) |
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Stage IV Activity 20---Implement Using Current Resources |
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138 | (2) |
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138 | (1) |
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Reconcile with Organization's Knowledge Base |
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139 | (1) |
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140 | (1) |
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Chapter 8 When the Team That Created the Idea or Concept Develops the Value Proposition |
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141 | (28) |
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141 | (3) |
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Identify Opportunities to Close Performance Gaps |
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144 | (6) |
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145 | (1) |
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145 | (1) |
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146 | (4) |
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Develop Value Proposition Key Questions (Information) |
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150 | (5) |
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Assemble Value Proposition Information and Data |
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155 | (3) |
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156 | (2) |
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Identify Short-Term Improvement Opportunities |
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158 | (10) |
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Estimate Short-Term Improvement Costs |
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162 | (1) |
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Identify Short-Term Improvements |
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163 | (1) |
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Prioritize Short-Term Improvement Projects |
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163 | (1) |
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Discuss Short-Term Improvement Advantages |
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164 | (1) |
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Help Visualize Value of Implementing a Particular Proposal |
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164 | (1) |
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Create a Short-Term Improvement Implementation Plan |
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164 | (1) |
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165 | (1) |
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165 | (2) |
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Develop the Cascading Sponsorship Process |
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167 | (1) |
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Conduct Formal Review of Value Proposition Development |
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167 | (1) |
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168 | (1) |
Glossary |
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169 | (18) |
Index |
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187 | |