| Acknowledgments |
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xxxviii | |
| Introduction |
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xxxix | |
| I CompTIA A+ Exam 220-1001 |
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1 | (318) |
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3 | (54) |
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Objective 1.1 Given a scenario, install and configure laptop hardware and components |
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4 | (13) |
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Hardware/Device Replacement |
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4 | (11) |
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5 | (1) |
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5 | (3) |
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8 | (3) |
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11 | (1) |
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11 | (1) |
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Wireless Card/Bluetooth Module |
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11 | (1) |
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12 | (1) |
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12 | (1) |
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12 | (1) |
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12 | (1) |
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13 | (1) |
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13 | (1) |
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13 | (1) |
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13 | (1) |
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13 | (1) |
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14 | (1) |
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14 | (1) |
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15 | (1) |
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15 | (1) |
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16 | (1) |
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Objective 1.2 Given a scenario, install components within the display of a laptop |
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17 | (4) |
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17 | (1) |
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17 | (1) |
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17 | (1) |
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Wi-Fi Antenna Connector/Placement |
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17 | (1) |
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18 | (1) |
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19 | (1) |
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19 | (1) |
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19 | (1) |
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19 | (1) |
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20 | (1) |
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20 | (1) |
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Objective 1.3 Given a scenario, use appropriate laptop features |
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21 | (6) |
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21 | (2) |
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23 | (1) |
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23 | (1) |
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Physical Laptop Lock and Cable Lock |
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23 | (1) |
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Rotating/Removable Screens |
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24 | (1) |
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25 | (1) |
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25 | (1) |
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26 | (1) |
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Objective 1.4 Compare and contrast characteristics of various types of other mobile devices |
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27 | (7) |
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27 | (1) |
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28 | (1) |
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Wearable Technology Devices |
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29 | (2) |
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29 | (1) |
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29 | (1) |
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30 | (1) |
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31 | (1) |
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32 | (1) |
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32 | (1) |
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32 | (1) |
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33 | (1) |
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Objective 1.5 Given a scenario, connect and configure accessories and ports of other mobile devices |
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34 | (6) |
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34 | (2) |
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34 | (1) |
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35 | (1) |
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36 | (2) |
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36 | (1) |
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36 | (1) |
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36 | (1) |
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Extra Battery Packs/Battery Chargers |
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36 | (1) |
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Protective Covers/Waterproofing |
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37 | (1) |
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37 | (1) |
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38 | (1) |
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38 | (1) |
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39 | (1) |
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39 | (1) |
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Objective 1.6 Given a scenario, configure basic mobile device network connectivity and application support |
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40 | (11) |
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Wireless/Cellular Data Network (Enable/Disable) |
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40 | (2) |
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40 | (1) |
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40 | (1) |
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41 | (1) |
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42 | (1) |
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Corporate and ISP E-mail Configuration |
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42 | (2) |
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42 | (1) |
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43 | (1) |
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43 | (1) |
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43 | (1) |
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Integrated Commercial Provider E-mail Configuration |
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44 | (3) |
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44 | (1) |
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45 | (1) |
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45 | (2) |
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47 | (1) |
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PRI Updates/PRL Updates/Baseband Updates |
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47 | (1) |
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47 | (1) |
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47 | (1) |
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48 | (1) |
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49 | (1) |
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50 | (1) |
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51 | (1) |
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Objective 1.7 Given a scenario, use methods to perform mobile device synchronization |
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51 | (6) |
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51 | (1) |
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51 | (1) |
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Synchronize to the Desktop |
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52 | (1) |
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Synchronize to the Automobile |
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52 | (1) |
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Types of Data to Synchronize |
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52 | (1) |
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Mutual Authentication for Multiple Services (SSO) |
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53 | (1) |
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Software Requirements to Install the Application on the PC |
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53 | (1) |
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Connection Types to Enable Synchronization |
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53 | (1) |
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54 | (1) |
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55 | (1) |
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56 | (1) |
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57 | (74) |
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Objective 2.1 Compare and contrastTCP and UDP ports, protocols, and their purposes |
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58 | (3) |
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58 | (1) |
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59 | (1) |
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60 | (1) |
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60 | (1) |
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61 | (1) |
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Objective 2.2 Compare and contrast common networking hardware devices |
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61 | (12) |
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62 | (1) |
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62 | (1) |
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63 | (1) |
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63 | (1) |
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63 | (1) |
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64 | (1) |
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64 | (1) |
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Cloud-based Network Controller |
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65 | (1) |
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65 | (1) |
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65 | (3) |
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68 | (1) |
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68 | (1) |
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68 | (1) |
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69 | (1) |
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69 | (1) |
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69 | (1) |
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Power over Ethernet (PoE) |
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70 | (1) |
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70 | (1) |
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70 | (1) |
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71 | (1) |
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71 | (1) |
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72 | (1) |
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73 | (1) |
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Objective 2.3 Given a scenario, install and configure a basic wired/wireless SOHO network |
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73 | (15) |
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Router/Switch Functionality |
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74 | (1) |
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74 | (3) |
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77 | (1) |
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78 | (2) |
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78 | (1) |
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79 | (1) |
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End-user Device Configuration |
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80 | (1) |
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81 | (1) |
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Voice-enabled, Smart Speaker/Digital Assistant |
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81 | (1) |
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Cable/DSL Modem Configuration |
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81 | (1) |
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82 | (2) |
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82 | (1) |
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82 | (1) |
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82 | (1) |
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82 | (1) |
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MAC Filtering/Whitelist/Blacklist |
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83 | (1) |
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84 | (1) |
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84 | (2) |
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84 | (2) |
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86 | (1) |
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86 | (1) |
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87 | (1) |
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88 | (1) |
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Objective 2.4 Compare and contrast wireless networking protocols |
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88 | (9) |
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88 | (2) |
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Frequencies: 2.4 GHz, 5 GHz |
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90 | (1) |
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90 | (1) |
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90 | (1) |
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91 | (1) |
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92 | (1) |
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92 | (1) |
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92 | (1) |
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93 | (1) |
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Cellular Standards: 3G, 4G, LTE, 5G |
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93 | (2) |
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95 | (1) |
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95 | (1) |
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96 | (1) |
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Objective 2.5 Summarize the properties and purposes of services provided by networked hosts |
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97 | (5) |
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97 | (2) |
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97 | (1) |
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97 | (1) |
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97 | (1) |
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98 | (1) |
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98 | (1) |
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98 | (1) |
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98 | (1) |
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98 | (1) |
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98 | (1) |
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99 | (1) |
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99 | (1) |
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99 | (1) |
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99 | (1) |
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End-point Management Server |
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100 | (1) |
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100 | (1) |
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100 | (1) |
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101 | (1) |
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101 | (1) |
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Objective 2.6 Explain common network configuration concepts |
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102 | (10) |
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102 | (1) |
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103 | (3) |
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104 | (1) |
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104 | (1) |
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105 | (1) |
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105 | (1) |
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106 | (1) |
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106 | (1) |
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107 | (1) |
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107 | (1) |
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108 | (1) |
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109 | (1) |
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110 | (1) |
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110 | (1) |
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111 | (1) |
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111 | (1) |
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112 | (1) |
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Objective 2.7 Compare and contrast Internet connection types, network types, and their features |
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112 | (10) |
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Internet Connection Types |
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113 | (6) |
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113 | (1) |
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113 | (1) |
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114 | (2) |
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116 | (1) |
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117 | (1) |
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117 | (1) |
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117 | (1) |
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Line-of-sight Wireless Internet Service |
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118 | (1) |
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119 | (1) |
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119 | (1) |
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119 | (1) |
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119 | (1) |
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119 | (1) |
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119 | (1) |
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120 | (1) |
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120 | (1) |
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121 | (1) |
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Objective 2.8 Given a scenario, use appropriate networking tools |
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122 | (9) |
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Crimper and Cable Stripper |
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122 | (1) |
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123 | (1) |
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123 | (1) |
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124 | (1) |
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125 | (1) |
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125 | (2) |
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127 | (1) |
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128 | (1) |
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128 | (1) |
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129 | (2) |
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131 | (122) |
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Objective 3.1 Explain basic cable types, features, and their purposes |
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132 | (1) |
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Objective 3.2 Identify common connector types |
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132 | (19) |
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Network Cables and Connectors |
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132 | (6) |
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132 | (2) |
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134 | (1) |
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135 | (1) |
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136 | (2) |
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Video Cables and Connectors |
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138 | (1) |
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139 | (5) |
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139 | (1) |
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140 | (1) |
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141 | (3) |
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144 | (1) |
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144 | (3) |
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144 | (1) |
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145 | (1) |
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146 | (1) |
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146 | (1) |
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147 | (2) |
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147 | (1) |
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148 | (1) |
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149 | (1) |
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150 | (1) |
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151 | (1) |
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Objective 3.3 Given a scenario, install RAM types |
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151 | (10) |
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152 | (3) |
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152 | (1) |
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153 | (1) |
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154 | (1) |
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Handling and Installing DIMM Sticks |
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154 | (1) |
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155 | (3) |
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Handling and Installing SO-DIMM Sticks |
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157 | (1) |
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Confirming RAM Installation |
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158 | (1) |
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Performance Configurations for Desktop and Laptop |
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159 | (1) |
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159 | (1) |
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Parity vs. Non-parity RAM |
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159 | (1) |
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160 | (1) |
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160 | (1) |
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161 | (1) |
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Objective 3.4 Given a scenario, select, install, and configure storage devices |
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161 | (12) |
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162 | (1) |
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162 | (1) |
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163 | (1) |
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163 | (1) |
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163 | (2) |
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163 | (2) |
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165 | (1) |
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165 | (1) |
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166 | (1) |
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166 | (1) |
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166 | (1) |
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166 | (1) |
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Installing Storage Devices |
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167 | (2) |
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167 | (1) |
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168 | (1) |
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169 | (2) |
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169 | (2) |
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171 | (1) |
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171 | (1) |
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172 | (1) |
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173 | (1) |
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Objective 3.5 Given a scenario, install and configure motherboards, CPUs, and add-on cards |
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173 | (32) |
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173 | (3) |
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173 | (2) |
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175 | (1) |
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Motherboard Connectors Types |
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176 | (4) |
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176 | (1) |
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176 | (1) |
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177 | (1) |
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178 | (1) |
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178 | (1) |
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178 | (1) |
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178 | (2) |
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180 | (1) |
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180 | (1) |
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181 | (5) |
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181 | (2) |
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183 | (1) |
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183 | (1) |
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184 | (1) |
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Security and Security Settings |
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184 | (2) |
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186 | (1) |
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186 | (4) |
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186 | (1) |
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Single-core and Multicore |
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187 | (1) |
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188 | (1) |
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188 | (1) |
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188 | (1) |
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189 | (1) |
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190 | (1) |
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191 | (3) |
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Installing a Heat Sink and Fan Assembly |
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191 | (2) |
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Installing a Liquid Cooling System |
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193 | (1) |
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194 | (8) |
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194 | (2) |
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196 | (1) |
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197 | (1) |
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198 | (1) |
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199 | (1) |
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Installing Expansion Cards |
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199 | (3) |
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202 | (2) |
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204 | (1) |
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205 | (1) |
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Objective 3.6 Explain the purposes and uses of various peripheral types |
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205 | (7) |
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205 | (2) |
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205 | (1) |
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206 | (1) |
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206 | (1) |
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206 | (1) |
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206 | (1) |
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206 | (1) |
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207 | (3) |
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207 | (1) |
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207 | (1) |
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207 | (1) |
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207 | (1) |
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207 | (1) |
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208 | (1) |
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Barcode Scanner/QR Scanner |
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209 | (1) |
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209 | (1) |
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209 | (1) |
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210 | (1) |
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Magnetic Reader/Chip Reader |
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210 | (1) |
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210 | (1) |
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210 | (1) |
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Drives and Storage Devices |
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210 | (1) |
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210 | (1) |
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210 | (1) |
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211 | (1) |
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211 | (1) |
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212 | (1) |
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Objective 3.7 Summarize power supply types and features |
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212 | (8) |
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212 | (2) |
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214 | (2) |
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24-pin Motherboard Adapter |
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216 | (1) |
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216 | (1) |
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Number of Devices/Types of Devices to Be Powered |
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217 | (1) |
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Power Supply Installation Notes |
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217 | (1) |
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218 | (1) |
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219 | (1) |
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220 | (1) |
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Objective 3.8 Given a scenario, select and configure appropriate components for a custom PC configuration to meet customer specifications or needs |
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220 | (3) |
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221 | (1) |
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222 | (1) |
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223 | (1) |
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Objective 3.9 Given a scenario, install and configure common devices |
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223 | (5) |
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223 | (2) |
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Thin Client, Thick Client |
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223 | (1) |
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224 | (1) |
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Laptop/Common Mobile Devices |
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225 | (1) |
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225 | (1) |
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Touchscreen Configuration |
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225 | (1) |
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Application Installations/Configurations |
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225 | (1) |
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226 | (1) |
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226 | (1) |
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226 | (1) |
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226 | (1) |
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227 | (1) |
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228 | (1) |
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Objective 3.10 Given a scenario, configure SOHO multifunction devices/printers and settings |
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|
228 | (7) |
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Use Appropriate Drivers for a Given Operating System |
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228 | (3) |
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Installing a Local Printer |
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229 | (1) |
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Installing a Network Printer |
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230 | (1) |
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230 | (1) |
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231 | (1) |
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231 | (1) |
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231 | (1) |
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Integrated Print Server (Hardware) |
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232 | (1) |
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Cloud Printing/Remote Printing |
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232 | (1) |
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232 | (1) |
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Sharing Local/Networked Device via Operating System Settings |
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232 | (1) |
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233 | (1) |
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233 | (1) |
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234 | (1) |
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235 | (1) |
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Objective 3.11 Given a scenario, install and maintain various print technologies |
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235 | (18) |
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235 | (7) |
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Laser Printer Components and Features |
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236 | (1) |
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237 | (4) |
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Laser Printer Maintenance |
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241 | (1) |
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242 | (4) |
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244 | (1) |
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245 | (1) |
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246 | (1) |
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Thermal Printer Maintenance |
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246 | (1) |
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247 | (1) |
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Impact Printer Maintenance |
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247 | (1) |
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248 | (1) |
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248 | (1) |
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248 | (1) |
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248 | (1) |
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249 | (1) |
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249 | (1) |
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249 | (1) |
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250 | (1) |
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251 | (1) |
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252 | (1) |
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4.0 Virtualization and Cloud Computing |
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253 | (22) |
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Objective 4.1 Compare and contrast cloud computing concepts |
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254 | (11) |
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254 | (4) |
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255 | (1) |
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255 | (1) |
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256 | (1) |
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Public vs. Private vs. Hybrid vs. Community |
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257 | (1) |
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258 | (2) |
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258 | (2) |
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260 | (1) |
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Measured Service, Metered |
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260 | (1) |
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On-demand, Rapid Elasticity |
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260 | (1) |
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Off-site E-mail Applications |
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261 | (1) |
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Cloud File Storage Services |
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261 | (1) |
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261 | (1) |
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Virtual Application Streaming/Cloud-based Applications |
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261 | (1) |
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Applications for Cell Phones/Tablets |
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261 | (1) |
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Applications for Laptops/Desktops |
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262 | (1) |
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262 | (1) |
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262 | (1) |
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263 | (1) |
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264 | (1) |
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265 | (1) |
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Objective 4.2 Given a scenario, set up and configure client-side virtualization |
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265 | (10) |
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Purpose of Virtual Machines |
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266 | (1) |
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266 | (1) |
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267 | (1) |
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267 | (1) |
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267 | (1) |
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268 | (4) |
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Installing a Hypervisor and Creating a Virtual Machine |
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269 | (1) |
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Installing the Guest Operating System |
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270 | (2) |
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272 | (1) |
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273 | (1) |
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274 | (1) |
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5.0 Hardware and Network Troubleshooting |
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|
275 | (44) |
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Objective 5.1 Given a scenario, use the best practice methodology to resolve problems |
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|
276 | (3) |
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The CompTIA Troubleshooting Methodology |
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276 | (1) |
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277 | (1) |
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278 | (1) |
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279 | (1) |
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Objective 5.2 Given a scenario, troubleshoot problems related to motherboards, RAM, CPUs, and power |
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279 | (6) |
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Troubleshooting Core Components |
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279 | (4) |
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283 | (1) |
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284 | (1) |
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285 | (1) |
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Objective 5.3 Given a scenario, troubleshoot hard drives and RAID arrays |
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|
285 | (4) |
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Troubleshooting Storage Systems |
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285 | (3) |
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288 | (1) |
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288 | (1) |
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289 | (1) |
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Objective 5.4 Given a scenario, troubleshoot video, projector, and display issues |
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|
289 | (5) |
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Troubleshooting Display Issues |
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289 | (3) |
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292 | (1) |
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292 | (1) |
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293 | (1) |
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Objective 5.5 Given a scenario, troubleshoot common mobile device issues while adhering to the appropriate procedures |
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|
294 | (9) |
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Troubleshooting Mobile Devices |
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|
294 | (7) |
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Disassembling Processes for Proper Reassembly |
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300 | (1) |
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301 | (1) |
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302 | (1) |
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|
303 | (1) |
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Objective 5.6 Given a scenario, troubleshoot printers |
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|
303 | (8) |
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Troubleshooting Printing Issues |
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|
303 | (6) |
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309 | (1) |
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310 | (1) |
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|
|
311 | (1) |
|
Objective 5.7 Given a scenario, troubleshoot common wired and wireless network problems |
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|
311 | (10) |
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Troubleshooting Network Issues |
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|
311 | (6) |
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317 | (1) |
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|
317 | (1) |
|
|
|
318 | (1) |
| II CompTIA A+ Exam 220-1002 |
|
319 | (356) |
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|
321 | (148) |
|
Objective 1.1 Compare and contrast common operating system types and their purposes |
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322 | (9) |
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322 | (1) |
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322 | (1) |
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322 | (1) |
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Workstation Operating Systems |
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|
322 | (3) |
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322 | (1) |
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323 | (1) |
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324 | (1) |
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Cell Phone/Tablet Operating Systems |
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|
325 | (3) |
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326 | (1) |
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326 | (1) |
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327 | (1) |
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328 | (1) |
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Vendor-specific Limitations |
|
|
328 | (1) |
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328 | (1) |
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|
329 | (1) |
|
Compatibility Concerns Between Operating Systems |
|
|
329 | (1) |
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|
330 | (1) |
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|
330 | (1) |
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|
|
331 | (1) |
|
Objective 1.2 Compare and contrast features of Microsoft Windows versions |
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|
331 | (16) |
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336 | (1) |
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337 | (1) |
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338 | (1) |
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|
339 | (2) |
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|
341 | (1) |
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|
341 | (1) |
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|
|
342 | (1) |
|
Windows Corporate vs. Personal Needs |
|
|
343 | (2) |
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|
343 | (1) |
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|
|
343 | (1) |
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|
344 | (1) |
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|
|
344 | (1) |
|
EFS (Encrypting File System) |
|
|
345 | (1) |
|
Desktop Styles/User Interface |
|
|
345 | (1) |
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|
|
346 | (1) |
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|
|
346 | (1) |
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|
|
347 | (1) |
|
Objective 1.3 Summarize general OS installation considerations and upgrade methods |
|
|
347 | (24) |
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|
|
348 | (3) |
|
Optical Disc (CD-ROM, DVD) |
|
|
348 | (1) |
|
External Drive/Flash Drive (USB/eSATA) |
|
|
348 | (1) |
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|
|
349 | (2) |
|
Internal Fixed Disk (HDD/SSD) |
|
|
351 | (1) |
|
Internal Hard Drive (Partition) |
|
|
351 | (1) |
|
|
|
351 | (5) |
|
Creating Installation Media |
|
|
351 | (1) |
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|
|
352 | (1) |
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|
353 | (1) |
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|
353 | (1) |
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|
353 | (1) |
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|
|
354 | (1) |
|
Remote Network Installation |
|
|
355 | (1) |
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|
355 | (1) |
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|
355 | (1) |
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|
356 | (1) |
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|
356 | (3) |
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|
|
357 | (1) |
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|
|
358 | (1) |
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|
|
358 | (1) |
|
File System Types/Formatting |
|
|
359 | (4) |
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|
|
359 | (1) |
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|
|
359 | (1) |
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|
|
360 | (1) |
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|
361 | (1) |
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|
361 | (1) |
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|
|
362 | (1) |
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|
|
362 | (1) |
|
|
|
362 | (1) |
|
Quick Format vs. Full Format |
|
|
362 | (1) |
|
Load Alternate Third-Party Drivers When Necessary |
|
|
363 | (1) |
|
Workgroup vs. Domain Setup |
|
|
363 | (1) |
|
Time/Date/Region/Language Settings |
|
|
364 | (1) |
|
Driver Installation, Software, and Windows Updates |
|
|
364 | (1) |
|
Factory Recovery Partition |
|
|
365 | (1) |
|
Properly Formatted Boot Drive with the Correct Partitions/Format |
|
|
365 | (1) |
|
Prerequisites/Hardware Compatibility |
|
|
366 | (1) |
|
Application Compatibility |
|
|
367 | (1) |
|
OS Compatibility/Upgrade Path |
|
|
367 | (1) |
|
|
|
368 | (2) |
|
|
|
370 | (1) |
|
|
|
371 | (1) |
|
Objective 1.4 Given a scenario, use appropriate Microsoft command line tools |
|
|
371 | (5) |
|
Commands Available with Standard Privileges vs. Administrative Privileges |
|
|
374 | (1) |
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|
|
374 | (1) |
|
|
|
374 | (1) |
|
|
|
375 | (1) |
|
Objective 1.5 Given a scenario, use Microsoft operating system features and tools |
|
|
376 | (38) |
|
|
|
376 | (17) |
|
|
|
376 | (1) |
|
|
|
377 | (1) |
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|
|
378 | (2) |
|
|
|
380 | (2) |
|
|
|
382 | (1) |
|
|
|
383 | (1) |
|
System Configuration/Msconfig |
|
|
383 | (2) |
|
|
|
385 | (1) |
|
|
|
385 | (1) |
|
|
|
386 | (1) |
|
|
|
386 | (2) |
|
Windows Memory Diagnostics |
|
|
388 | (1) |
|
|
|
388 | (2) |
|
|
|
390 | (1) |
|
|
|
391 | (1) |
|
|
|
392 | (1) |
|
|
|
393 | (4) |
|
Task Manager Tabs in Windows 8/8.1/10 |
|
|
395 | (2) |
|
|
|
397 | (5) |
|
|
|
397 | (1) |
|
|
|
398 | (1) |
|
|
|
398 | (1) |
|
Extending, Shrinking, Splitting Partitions |
|
|
398 | (1) |
|
Assigning/Changing Drive Letters |
|
|
399 | (1) |
|
|
|
400 | (1) |
|
|
|
400 | (1) |
|
|
|
401 | (1) |
|
|
|
402 | (10) |
|
|
|
402 | (1) |
|
|
|
402 | (1) |
|
|
|
403 | (1) |
|
|
|
403 | (1) |
|
MSTSC (Remote Desktop Connection) |
|
|
404 | (1) |
|
|
|
404 | (2) |
|
Windows Explorer/File Explorer |
|
|
406 | (1) |
|
|
|
407 | (1) |
|
|
|
407 | (1) |
|
|
|
408 | (1) |
|
|
|
409 | (1) |
|
|
|
410 | (2) |
|
|
|
412 | (1) |
|
|
|
412 | (1) |
|
|
|
413 | (1) |
|
Objective 1.6 Given a scenario, use Microsoft Windows Control Panel utilities |
|
|
414 | (17) |
|
|
|
414 | (1) |
|
|
|
415 | (3) |
|
|
|
418 | (1) |
|
|
|
418 | (1) |
|
|
|
419 | (1) |
|
Performance (Virtual Memory) |
|
|
419 | (1) |
|
|
|
419 | (1) |
|
|
|
420 | (1) |
|
|
|
420 | (1) |
|
|
|
420 | (3) |
|
|
|
420 | (2) |
|
Sleep/Suspend/Standby/Hibernate |
|
|
422 | (1) |
|
|
|
423 | (1) |
|
|
|
423 | (1) |
|
|
|
424 | (1) |
|
|
|
425 | (1) |
|
|
|
426 | (1) |
|
|
|
426 | (2) |
|
Network and Sharing Center |
|
|
428 | (1) |
|
|
|
428 | (1) |
|
|
|
429 | (1) |
|
|
|
429 | (1) |
|
|
|
429 | (1) |
|
|
|
430 | (1) |
|
|
|
431 | (1) |
|
Objective 1.7 Summarize application installation and configuration concepts |
|
|
431 | (7) |
|
|
|
431 | (2) |
|
|
|
432 | (1) |
|
|
|
432 | (1) |
|
|
|
433 | (1) |
|
|
|
433 | (1) |
|
Methods of Installation and Deployment |
|
|
434 | (1) |
|
|
|
435 | (1) |
|
Folder/File Access for Installation |
|
|
435 | (1) |
|
|
|
435 | (1) |
|
Impact to Device and Impact to Network |
|
|
435 | (1) |
|
|
|
436 | (1) |
|
|
|
436 | (1) |
|
|
|
437 | (1) |
|
Objective 1.8 Given a scenario, configure Microsoft Windows networking on a client/desktop |
|
|
438 | (16) |
|
|
|
438 | (1) |
|
|
|
438 | (1) |
|
Network Shares/Administrative Shares/Mapping Drives |
|
|
439 | (2) |
|
Printer Sharing vs. Network Printer Mapping |
|
|
441 | (2) |
|
Establish Networking Connections |
|
|
443 | (3) |
|
|
|
443 | (1) |
|
|
|
444 | (1) |
|
|
|
444 | (1) |
|
|
|
445 | (1) |
|
|
|
445 | (1) |
|
|
|
446 | (1) |
|
Remote Desktop Connection |
|
|
446 | (1) |
|
|
|
446 | (1) |
|
Home vs. Work vs. Public Network Settings |
|
|
447 | (1) |
|
|
|
447 | (1) |
|
Configuring an Alternative IP Address in Windows |
|
|
448 | (1) |
|
|
|
448 | (1) |
|
|
|
449 | (1) |
|
|
|
449 | (1) |
|
|
|
449 | (1) |
|
|
|
449 | (2) |
|
Half Duplex/Full Duplex/Auto/Speed |
|
|
450 | (1) |
|
|
|
450 | (1) |
|
|
|
450 | (1) |
|
|
|
451 | (1) |
|
|
|
451 | (1) |
|
|
|
452 | (1) |
|
|
|
453 | (1) |
|
Objective 1.9 Given a scenario, use features and tools of the Mac OS and Linux client/desktop operating systems |
|
|
454 | (15) |
|
|
|
454 | (4) |
|
|
|
454 | (1) |
|
Scheduled Disk Maintenance |
|
|
455 | (1) |
|
|
|
455 | (1) |
|
|
|
456 | (1) |
|
|
|
457 | (1) |
|
Antivirus/Anti-malware Updates |
|
|
458 | (1) |
|
|
|
458 | (3) |
|
|
|
458 | (2) |
|
|
|
460 | (1) |
|
|
|
460 | (1) |
|
Disk Maintenance Utilities |
|
|
460 | (1) |
|
|
|
460 | (1) |
|
|
|
461 | (1) |
|
|
|
461 | (1) |
|
|
|
461 | (2) |
|
Multiple Desktops/Mission Control |
|
|
461 | (1) |
|
|
|
461 | (1) |
|
|
|
461 | (1) |
|
|
|
462 | (1) |
|
|
|
462 | (1) |
|
|
|
462 | (1) |
|
|
|
462 | (1) |
|
|
|
462 | (1) |
|
|
|
463 | (1) |
|
|
|
463 | (2) |
|
|
|
465 | (1) |
|
|
|
466 | (1) |
|
|
|
467 | (2) |
|
|
|
469 | (86) |
|
Objective 2.1 Summarize the importance of physical security measures |
|
|
470 | (5) |
|
Mantrap and Entry Control Roster |
|
|
470 | (1) |
|
|
|
470 | (1) |
|
Smart Card, Key Fob, and Hardware Tokens |
|
|
470 | (1) |
|
|
|
471 | (1) |
|
Lock Types and Applications |
|
|
471 | (2) |
|
|
|
472 | (1) |
|
|
|
472 | (1) |
|
|
|
472 | (1) |
|
|
|
473 | (1) |
|
|
|
473 | (1) |
|
|
|
473 | (1) |
|
|
|
474 | (1) |
|
|
|
474 | (1) |
|
|
|
475 | (1) |
|
Objective 2.2 Explain logical security concepts |
|
|
475 | (14) |
|
|
|
476 | (3) |
|
|
|
476 | (1) |
|
|
|
476 | (1) |
|
|
|
477 | (2) |
|
|
|
479 | (1) |
|
|
|
479 | (1) |
|
|
|
479 | (1) |
|
|
|
479 | (1) |
|
|
|
480 | (1) |
|
|
|
480 | (1) |
|
|
|
480 | (1) |
|
|
|
481 | (2) |
|
|
|
483 | (1) |
|
|
|
483 | (1) |
|
User Authentication/Strong Passwords |
|
|
483 | (1) |
|
Multifactor Authentication |
|
|
484 | (1) |
|
|
|
484 | (1) |
|
|
|
484 | (1) |
|
|
|
485 | (1) |
|
|
|
485 | (1) |
|
|
|
485 | (1) |
|
|
|
485 | (1) |
|
Trusted/Untrusted Software Sources |
|
|
486 | (1) |
|
Principle of Least Privilege |
|
|
486 | (1) |
|
|
|
486 | (2) |
|
|
|
488 | (1) |
|
|
|
489 | (1) |
|
Objective 2.3 Compare and contrast wireless security protocols and authentication methods |
|
|
489 | (4) |
|
|
|
489 | (1) |
|
|
|
490 | (1) |
|
|
|
490 | (1) |
|
|
|
490 | (1) |
|
|
|
490 | (2) |
|
|
|
491 | (1) |
|
|
|
491 | (1) |
|
|
|
491 | (1) |
|
|
|
491 | (1) |
|
|
|
492 | (1) |
|
|
|
492 | (1) |
|
|
|
493 | (1) |
|
Objective 2.4 Given a scenario, detect, remove, and prevent malware using appropriate tools and methods |
|
|
493 | (9) |
|
|
|
494 | (1) |
|
|
|
494 | (1) |
|
|
|
494 | (1) |
|
|
|
494 | (1) |
|
|
|
495 | (1) |
|
|
|
495 | (1) |
|
|
|
495 | (1) |
|
|
|
495 | (1) |
|
|
|
495 | (1) |
|
|
|
495 | (5) |
|
Antivirus and Anti-Malware |
|
|
496 | (1) |
|
|
|
496 | (1) |
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|
|
496 | (1) |
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497 | (1) |
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|
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498 | (1) |
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|
|
499 | (1) |
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|
|
500 | (1) |
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|
|
501 | (1) |
|
|
|
502 | (1) |
|
Objective 2.5 Compare and contrast social engineering, threats, and vulnerabilities |
|
|
502 | (6) |
|
|
|
502 | (1) |
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|
|
503 | (1) |
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|
503 | (1) |
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|
503 | (1) |
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|
|
503 | (1) |
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|
|
503 | (1) |
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Threats and Vulnerabilities |
|
|
503 | (3) |
|
|
|
504 | (1) |
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|
|
504 | (1) |
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|
504 | (1) |
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|
|
504 | (1) |
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|
504 | (1) |
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|
504 | (1) |
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|
|
505 | (1) |
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|
|
505 | (1) |
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|
505 | (1) |
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506 | (1) |
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|
|
506 | (1) |
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|
|
507 | (1) |
|
Objective 2.6 Compare and contrast the differences of basic Microsoft Windows OS security settings |
|
|
508 | (9) |
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|
|
508 | (1) |
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|
|
508 | (1) |
|
NTFS vs. Share Permissions |
|
|
509 | (1) |
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|
509 | (1) |
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|
509 | (1) |
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|
|
510 | (2) |
|
Administrative Shares vs. Local Shares |
|
|
510 | (1) |
|
Permission Propagation: Moving vs. Copying Folders and Files |
|
|
510 | (1) |
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|
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511 | (1) |
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512 | (1) |
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|
|
512 | (1) |
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|
|
512 | (1) |
|
Run as Administrator vs. Standard User |
|
|
513 | (1) |
|
BitLocker and BitLocker To Go |
|
|
513 | (1) |
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|
514 | (1) |
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|
514 | (2) |
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|
516 | (1) |
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|
|
517 | (1) |
|
Objective 2.7 Given a scenario, implement security best practices to secure a workstation |
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|
517 | (11) |
|
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|
517 | (2) |
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|
517 | (1) |
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|
|
518 | (1) |
|
Screensaver Required Password |
|
|
518 | (1) |
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|
|
518 | (1) |
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|
|
518 | (1) |
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|
|
519 | (4) |
|
Restricting User Permissions |
|
|
519 | (2) |
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|
|
521 | (1) |
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|
|
521 | (1) |
|
|
|
521 | (1) |
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|
|
521 | (1) |
|
Change Default Admin User Account/Password |
|
|
522 | (1) |
|
Basic Active Directory Functions |
|
|
522 | (1) |
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|
|
523 | (1) |
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|
|
523 | (1) |
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|
|
524 | (2) |
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|
|
526 | (1) |
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|
526 | (1) |
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|
|
527 | (1) |
|
Objective 2.8 Given a scenario, implement methods for securing mobile devices |
|
|
528 | (11) |
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|
|
528 | (2) |
|
|
|
528 | (1) |
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|
|
528 | (1) |
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|
|
529 | (1) |
|
|
|
529 | (1) |
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|
|
530 | (1) |
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|
|
530 | (1) |
|
Remote Backup Applications |
|
|
531 | (1) |
|
Failed Login Attempts Restrictions |
|
|
532 | (1) |
|
|
|
532 | (1) |
|
|
|
532 | (1) |
|
|
|
532 | (1) |
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|
|
533 | (1) |
|
Multifactor Authentication |
|
|
534 | (1) |
|
Authenticator Applications |
|
|
534 | (1) |
|
Trusted Sources vs. Untrusted Sources |
|
|
534 | (1) |
|
|
|
534 | (1) |
|
|
|
535 | (2) |
|
|
|
535 | (1) |
|
Profile Security Requirements |
|
|
536 | (1) |
|
|
|
537 | (1) |
|
|
|
537 | (1) |
|
|
|
538 | (1) |
|
Objective 2.9 Given a scenario, implement appropriate data destruction and disposal methods |
|
|
539 | (4) |
|
|
|
539 | (1) |
|
|
|
539 | (1) |
|
|
|
539 | (1) |
|
Electromagnetic (Degaussing) |
|
|
540 | (1) |
|
|
|
540 | (1) |
|
Certificate of Destruction |
|
|
540 | (1) |
|
Recycling or Repurposing Best Practices |
|
|
540 | (1) |
|
Low-level Format vs. Standard Format |
|
|
540 | (1) |
|
|
|
540 | (1) |
|
|
|
541 | (1) |
|
|
|
541 | (1) |
|
|
|
541 | (1) |
|
|
|
542 | (1) |
|
Objective 2.10 Given a scenario, configure security on SOHO wireless and wired networks |
|
|
543 | (12) |
|
|
|
543 | (1) |
|
|
|
543 | (1) |
|
|
|
543 | (1) |
|
|
|
544 | (1) |
|
Antenna and Access Point Placement |
|
|
544 | (1) |
|
|
|
544 | (1) |
|
|
|
544 | (1) |
|
Change Default Usernames and Passwords |
|
|
544 | (1) |
|
|
|
545 | (1) |
|
Assign Static IP Addresses |
|
|
546 | (1) |
|
|
|
547 | (1) |
|
|
|
548 | (2) |
|
|
|
550 | (1) |
|
Content Filtering/Parental Controls |
|
|
550 | (1) |
|
|
|
551 | (1) |
|
|
|
551 | (1) |
|
|
|
552 | (1) |
|
|
|
552 | (1) |
|
|
|
553 | (2) |
|
3.0 Software Troubleshooting |
|
|
555 | (50) |
|
Objective 3.1 Given a scenario, troubleshoot Microsoft Windows OS problems |
|
|
556 | (22) |
|
Common Symptoms of Windows Problems |
|
|
556 | (4) |
|
|
|
556 | (1) |
|
|
|
556 | (1) |
|
Failure to Boot, No OS Found |
|
|
556 | (1) |
|
|
|
557 | (1) |
|
|
|
557 | (1) |
|
|
|
558 | (1) |
|
|
|
559 | (1) |
|
|
|
559 | (1) |
|
|
|
559 | (1) |
|
|
|
560 | (1) |
|
Common Solutions for Windows Problems |
|
|
560 | (16) |
|
Windows Repair and Recovery |
|
|
560 | (6) |
|
Defragment the Hard Drive |
|
|
566 | (1) |
|
|
|
566 | (1) |
|
|
|
567 | (1) |
|
|
|
567 | (1) |
|
|
|
567 | (1) |
|
|
|
568 | (1) |
|
|
|
568 | (1) |
|
|
|
569 | (1) |
|
|
|
569 | (1) |
|
|
|
569 | (1) |
|
|
|
570 | (1) |
|
Disable Windows Services/Applications |
|
|
570 | (1) |
|
Disable Application Startup |
|
|
571 | (2) |
|
|
|
573 | (2) |
|
|
|
575 | (1) |
|
|
|
576 | (1) |
|
|
|
576 | (1) |
|
|
|
577 | (1) |
|
Objective 3.2 Given a scenario, troubleshoot and resolve PC security issues |
|
|
578 | (7) |
|
Common Symptoms of PC Security Issues |
|
|
578 | (6) |
|
|
|
578 | (1) |
|
|
|
578 | (1) |
|
|
|
578 | (2) |
|
|
|
580 | (1) |
|
Internet Connectivity Issues |
|
|
581 | (1) |
|
|
|
581 | (1) |
|
|
|
581 | (1) |
|
|
|
581 | (1) |
|
|
|
581 | (1) |
|
|
|
582 | (1) |
|
|
|
582 | (1) |
|
|
|
582 | (1) |
|
|
|
583 | (1) |
|
Invalid Certificate (Trusted Root CA) |
|
|
583 | (1) |
|
System/Application Log Errors |
|
|
583 | (1) |
|
|
|
584 | (1) |
|
|
|
584 | (1) |
|
|
|
585 | (1) |
|
Objective 3.3 Given a scenario, use best practice procedures for malware removal |
|
|
585 | (5) |
|
Best Practice Malware Removal Process |
|
|
586 | (2) |
|
|
|
588 | (1) |
|
|
|
588 | (1) |
|
|
|
589 | (1) |
|
Objective 3.4 Given a scenario, troubleshoot mobile OS and application issues |
|
|
590 | (9) |
|
Common Symptoms of Mobile OS and Application Issues (with Solutions) |
|
|
590 | (7) |
|
|
|
590 | (1) |
|
|
|
590 | (1) |
|
|
|
591 | (1) |
|
No Bluetooth Connectivity |
|
|
591 | (1) |
|
Cannot Broadcast to External Monitor |
|
|
592 | (1) |
|
Touchscreen Nonresponsive or Responds Inaccurately |
|
|
592 | (1) |
|
|
|
593 | (1) |
|
|
|
593 | (1) |
|
|
|
594 | (1) |
|
Extremely Short Battery Life |
|
|
594 | (2) |
|
|
|
596 | (1) |
|
|
|
596 | (1) |
|
|
|
596 | (1) |
|
|
|
597 | (1) |
|
|
|
597 | (1) |
|
|
|
597 | (1) |
|
|
|
598 | (1) |
|
|
|
599 | (1) |
|
Objective 3.5 Given a scenario, troubleshoot mobile OS and application security issues |
|
|
599 | (6) |
|
Common Symptoms of Mobile OS and Application Security Issues (with Solutions) |
|
|
599 | (4) |
|
Wi-Fi, Wireless Cellular, and Bluetooth Issues |
|
|
600 | (1) |
|
Leaked Personal Files/Data |
|
|
600 | (1) |
|
Unauthorized Account Access |
|
|
601 | (1) |
|
Unauthorized Location Tracking |
|
|
601 | (1) |
|
Unauthorized Camera/Microphone Activation |
|
|
602 | (1) |
|
|
|
603 | (1) |
|
|
|
603 | (1) |
|
|
|
604 | (1) |
|
4.0 Operational Procedures |
|
|
605 | (70) |
|
Objective 4.1 Compare and contrast best practices associated with types of documentation |
|
|
606 | (6) |
|
Network Topology Diagrams |
|
|
606 | (1) |
|
|
|
607 | (1) |
|
|
|
607 | (1) |
|
Regulatory and Compliance Policy |
|
|
608 | (1) |
|
|
|
608 | (1) |
|
|
|
609 | (1) |
|
|
|
609 | (1) |
|
|
|
609 | (1) |
|
|
|
610 | (1) |
|
|
|
610 | (1) |
|
|
|
610 | (1) |
|
|
|
611 | (1) |
|
Objective 4.2 Given a scenario, implement basic change management best practices |
|
|
612 | (4) |
|
Change Management Best Practices Overview |
|
|
612 | (1) |
|
Documented Business Processes |
|
|
612 | (1) |
|
|
|
613 | (1) |
|
|
|
613 | (1) |
|
|
|
613 | (1) |
|
|
|
613 | (1) |
|
|
|
614 | (1) |
|
|
|
614 | (1) |
|
|
|
614 | (1) |
|
|
|
614 | (1) |
|
|
|
615 | (1) |
|
|
|
615 | (1) |
|
|
|
615 | (1) |
|
|
|
616 | (1) |
|
Objective 4.3 Given a scenario, implement basic disaster prevention and recovery methods |
|
|
616 | (8) |
|
|
|
617 | (3) |
|
|
|
617 | (1) |
|
|
|
617 | (2) |
|
|
|
619 | (1) |
|
|
|
620 | (1) |
|
|
|
620 | (1) |
|
|
|
621 | (1) |
|
Cloud Storage vs. Local Storage Backups |
|
|
622 | (1) |
|
|
|
622 | (1) |
|
|
|
623 | (1) |
|
|
|
623 | (1) |
|
|
|
624 | (1) |
|
Objective 4.4 Explain common safety procedures |
|
|
624 | (10) |
|
|
|
624 | (1) |
|
Proper Component Handling and Storage |
|
|
625 | (2) |
|
|
|
625 | (1) |
|
|
|
626 | (1) |
|
|
|
627 | (1) |
|
|
|
627 | (1) |
|
|
|
627 | (2) |
|
|
|
628 | (1) |
|
|
|
629 | (1) |
|
|
|
629 | (1) |
|
|
|
629 | (1) |
|
|
|
629 | (3) |
|
Disconnect Power Before Repairing PC |
|
|
629 | (1) |
|
|
|
630 | (1) |
|
|
|
630 | (1) |
|
|
|
630 | (1) |
|
|
|
630 | (1) |
|
|
|
631 | (1) |
|
|
|
632 | (1) |
|
|
|
632 | (1) |
|
Compliance with Government Regulations |
|
|
632 | (1) |
|
|
|
632 | (1) |
|
|
|
633 | (1) |
|
|
|
634 | (1) |
|
Objective 4.5 Explain environmental impacts and appropriate controls |
|
|
634 | (6) |
|
MSDS Documentation for Handling and Disposal |
|
|
634 | (1) |
|
Temperature, Humidity Level Awareness, and Proper Ventilation |
|
|
634 | (1) |
|
Power Surges, Brownouts, and Blackouts |
|
|
635 | (1) |
|
|
|
636 | (1) |
|
|
|
636 | (1) |
|
Protection from Airborne Particles |
|
|
636 | (1) |
|
|
|
636 | (1) |
|
|
|
636 | (1) |
|
|
|
637 | (1) |
|
|
|
637 | (1) |
|
|
|
638 | (1) |
|
Compliance to Government Regulations |
|
|
638 | (1) |
|
|
|
638 | (1) |
|
|
|
639 | (1) |
|
|
|
640 | (1) |
|
Objective 4.6 Explain the processes for addressing prohibited content/activity, and privacy, licensing, and policy concepts |
|
|
640 | (8) |
|
|
|
641 | (2) |
|
|
|
641 | (1) |
|
Use of Documentation/Documentation Changes |
|
|
642 | (1) |
|
|
|
642 | (1) |
|
|
|
643 | (1) |
|
Open-Source vs. Commercial License |
|
|
644 | (1) |
|
Personal License vs. Enterprise Licenses |
|
|
644 | (1) |
|
|
|
644 | (1) |
|
Follow All Policies and Security Best Practices |
|
|
645 | (1) |
|
|
|
646 | (1) |
|
|
|
646 | (1) |
|
|
|
647 | (1) |
|
Objective 4.7 Given a scenario, use proper communication techniques and professionalism |
|
|
648 | (6) |
|
|
|
648 | (2) |
|
|
|
650 | (2) |
|
|
|
652 | (1) |
|
|
|
653 | (1) |
|
|
|
654 | (1) |
|
Objective 4.8 Identify the basics of scripting |
|
|
654 | (14) |
|
|
|
655 | (7) |
|
|
|
655 | (1) |
|
|
|
655 | (2) |
|
|
|
657 | (1) |
|
|
|
657 | (2) |
|
|
|
659 | (2) |
|
|
|
661 | (1) |
|
|
|
662 | (1) |
|
|
|
663 | (1) |
|
|
|
663 | (2) |
|
|
|
664 | (1) |
|
|
|
665 | (1) |
|
|
|
665 | (1) |
|
|
|
665 | (1) |
|
|
|
665 | (1) |
|
|
|
666 | (1) |
|
|
|
666 | (1) |
|
|
|
667 | (1) |
|
Objective 4.9 Given a scenario, use remote access technologies |
|
|
668 | (7) |
|
|
|
668 | (2) |
|
|
|
670 | (1) |
|
|
|
670 | (1) |
|
|
|
671 | (1) |
|
|
|
671 | (1) |
|
|
|
672 | (1) |
|
Security Considerations of Each Access Method |
|
|
672 | (1) |
|
|
|
672 | (1) |
|
|
|
673 | (1) |
|
|
|
674 | (1) |
| A About the Online Content |
|
675 | |
|
|
|
675 | (1) |
|
Your Total Seminars Training Hub Account |
|
|
675 | (1) |
|
|
|
675 | (1) |
|
Single User License Terms and Conditions |
|
|
676 | (1) |
|
|
|
677 | (1) |
|
|
|
677 | (1) |
|
Other Online Book Resources |
|
|
678 | (1) |
|
|
|
678 | (1) |
|
|
|
678 | (1) |
|
|
|
678 | (1) |
|
|
|
678 | (1) |
|
|
|
678 | |
| Index |
|
67 | |
Lisainfo e-raamatute kohta