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E-raamat: Networked, Scaled, and Agile: A Design Strategy for Complex Organizations

  • Formaat: PDF+DRM
  • Ilmumisaeg: 03-Mar-2021
  • Kirjastus: Kogan Page Ltd
  • Keel: eng
  • ISBN-13: 9781789667806
  • Formaat - PDF+DRM
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  • Formaat: PDF+DRM
  • Ilmumisaeg: 03-Mar-2021
  • Kirjastus: Kogan Page Ltd
  • Keel: eng
  • ISBN-13: 9781789667806

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Enable your employees to work laterally and make faster, better decisions by designing an organization that can respond to the business challenges of balancing global integration with local relevance and digital transformation across the company.

While technology and geopolitical forces change the face of business today, the patterns and challenges of organizing humans to work together across organization, culture, language and time zone boundaries remain. To face these challenges, all organizations need to be agile, networked and scalable.

Networked, Scaled, and Agile reveals how to shape organizations that will enable people to make faster and better decisions in a more complex world. By outlining the tension between the need for agility/differentiation and scale/integration, the book offers a new way to think about this debate using the models of the Tower (vertical integration) and the Square (horizontal integration). It addresses the role of the leadership team and how the organization design process can build C-suite leaders and successors. Each chapter concludes with a series of reflection questions for leaders as well as a summary of key concepts and tips.

Including case studies from global organizations, Networked, Scaled, and Agile reveals how organization design can address three of the biggest business challenges organizations face today: how to build a new capability across the entire enterprise; how to make the entire organization more customer-centric; and how to allow for faster innovation.

Arvustused

"Kates, Kesler and DiMartino have created something special. Their framework resists fads in favor of examining the core trade-offs in a business, its environment and through its lifecycle. I believe the concepts herein will survive the test of time." * Gary Guthart, CEO, Intuitive Surgical * "The team at Kates Kesler has an innate feel for how sound organizational design acts as the accelerator for sustainable growth. If you are an executive who is asked to lead a transformation or find a path for growth in these dynamic times, this book will prove invaluable." * Andre Martin, Vice President PeopleDev, Google * "Organization design is not just for the big company. The Kates Kesler methodology positioned Zwift for explosive growth. We've been able to scale efficiently and make smart decisions about linking innovation to our core business." * Eric Min, Founder and CEO, Zwift * "As part of our journey to transform VF's brand portfolio for the future, we partnered with the Kates Kesler team to reimagine our business operating model. Their expertise established a strong foundation that has enabled our enterprise functions and brands to work more seamlessly and with greater agility, ultimately improving how we serve our consumers around the world." * Steve Rendle, Chairman, President and CEO, VF Corporation * "This book shows you how to design an organization to be both big and fast. The Kates Kesler methodology guided W.L. Gore in making key choices to evolve our structure and still maintain the essence of our unique culture." * Mary Tilley, Enterprise Business Transformation Leader, W.L. Gore and Associates, Inc. * "An insightful, compelling and pragmatic book which offers thoughtful solutions to the complex organizational challenges faced by businesses today." * Andrew Clarke, President, Mars Wrigley * "This book provides a timely and insightful lens for thoughtful discourse on designing organizations in our fast-changing landscape. Its focus on networks, scale and agility deeply resonate with our efforts in the Singapore Public Service to design the future of work, workplace and workforce in our agencies." * Ong Toon Hui, Dean and CEO, Civil Service College, Singapore * "Kates, Kesler and DiMartino build on well-tested theories of human behavior and large-scale systems to show how organization design frameworks apply to the new and challenging realities of today." * Charles Snow, Professor Emeritus, Penn State Smeal College of Business * "This is the perfect book for leaders who need to align their organization with the strategy, and who are searching for a comprehensive framework. Kates, Kesler and DiMartino discuss the design of the overall operating model, horizontal linkages as well as the vertical layers and roles in complex organizations. They also provide numerous practical examples of how we can design organization to achieve both agility and efficiency." * Nicolay Worren, Associate Professor, School of Economics and Business, Norwegian University of Life Sciences, Co-founder of Reconfig, Member of curatorial board, European Organization Design Forum *

List of figures and tables
x
About the authors xii
Foreword xiii
Julie Sweet
01 The Central Design Problem
1(14)
The Square and the Tower
2(3)
Core Tensions in Complex Organizations
5(1)
The Challenge of Being Global in the 2020s
6(2)
Scale: The Benefits of Thinking Big
8(1)
Agility: The Benefits of Acting Small
9(2)
Networked, Scaled, and Agile
11(2)
Key Takeaways
13(1)
References
13(2)
02 Operating Models
15(24)
The Operating Model
16(3)
Operating Framework
19(8)
Building Out the Operating Model
27(10)
Key Takeaways
37(1)
References
38(1)
03 Organization Models
39(22)
An Organization Model Example
40(6)
The Building Blocks of Complex Organizations
46(2)
The Front/Back Organization Model
48(3)
Variations on the Front/Back Model
51(4)
Where Does the P&L Go?
55(2)
Organization Models Below the Enterprise Layer
57(1)
The Design Process
58(2)
Key Takeaways
60(1)
References
60(1)
04 The Vertical Organization
61(16)
Why Hierarchy Shouldn't be a Bad Word
62(2)
What Happens When We Don't Design the Vertical Organization?
64(1)
Designing the Vertical Organization
65(6)
Connecting the Layers Together
71(3)
Role Design
74(2)
Key Takeaways
76(1)
References
76(1)
05 The Horizontal Organization
77(19)
The Horizontal Organization Imperative
78(3)
Becoming Center-Led
81(3)
Formal Networks
84(8)
Making Horizontal Organization Successful
92(2)
Key Takeaways
94(1)
References
95(1)
06 Function Design
96(11)
The Service Delivery Model
99(1)
The Function Value Framework
99(5)
Functional Architecture Blueprint
104(2)
Key Takeaways
106(1)
07 Metrics
107(17)
An Organizational View of Accountabilitie
108(3)
Vertical Alignment
111(3)
Horizontal Alignment
114(2)
Collaborative Metrics
116(4)
Reward Systems
120(2)
Metrics for Innovation
122(1)
Key Takeaways
123(1)
References
123(1)
08 Leadership and Culture
124(18)
Aligning Leadership Roles to the Operating Model
125(7)
The Development Journey of Leaders and Cultures
132(5)
Growing Interdependent Collaborators Through Organization Design
137(3)
Key Takeaways
140(1)
References
140(2)
09 Designing for New Capabilities
142(14)
09a Solutions
144(1)
Enterprise Agility and the Solutions Strategy
145(2)
Symptoms of Misalignment
147(1)
Organizational Building Blocks
147(1)
Products
148(1)
Services, Consulting, and Training
148(1)
Customers, Segments, and Channels
149(1)
Geographic Markets
149(1)
Platform
150(1)
Functions and Systems
150(1)
MedSolve Case
151(4)
Key Takeaways
155(1)
Reference
155(1)
09b Innovation
156(9)
Innovation Across the Growth Cycle
157(2)
From Incubation to Transformation: The Organizational Challenge
159(3)
MedDev Case
162(2)
Key Takeaways
164(1)
References
164(1)
09c Activation
165(7)
The Next Generation Growth Model
165(2)
Activation
167(4)
Looking Ahead
171(1)
Key Takeaways
172(1)
References 172(1)
Index 173
Amy Kates, Greg Kesler, and Michele DiMartino are organization design practitioners that consult to senior executives in companies around the world and live in New York, NY, Turnbull, CT and St. Petersburg, FL respectively. They are Managing Directors at Kates Kesler Organization Consulting, which is part of Accenture. Kates Kesler is recognized as one of the leading organization design firms and their methodology has become the global standard. The firm has been named by Forbes as one of the best consulting firms annually since 2016.