Operations Management: An Integrated Approach, 8th edition, provides a solid foundation of the subject with clear, guided instructions and a balance between quantitative and qualitative concepts, thus providing both an applied and practical approach. In addition to leveraging customizable, tactile teaching and learning methods, the text covers emerging topics like artificial intelligence, robotics, data analytics, and sustainability.
This international edition includes several revisions and additions to the content, including updated company examples across all chapters, updated discussions with regard to the latest technologies that impact operations and supply chain management, and revised problems in all chapters. In addition, the edition includes a new Pandemic Effects box that addresses how the chapter topic has evolved or changed during the COVID-19 pandemic and how it is evolving in a post-pandemic environment.
1 Introduction to Operations Management 1
2 Operations Strategy and Competitiveness 26
3 Product Design and Process Selection 51
4 Supply Chain Management 92
5 Total Quality Management 141
6 Statistical Quality Control 173
7 Just-in-Time and Lean Systems 219
8 Forecasting 251
9 Capacity Planning and Facility Location 298
10 Facility Layout 336
11 Work System Design 371
Supplement A Spreadsheet Modeling: An Introduction A- 1
Supplement B Introduction to Optimization B- 1
Supplement C Waiting Line Models C- 1
Supplement D Master Scheduling and Rough-Cut Capacity Planning D- 1
12 Inventory Management 408
13 Aggregate Planning 458
14 Resource Planning 492
15 Scheduling 529
16 Project Management 563
Appendix A The Standard Normal Distribution 597
Appendix B p-Chart 599
Answers to Odd Numbered Problems 604
Company Index 630
Subject Index 632
R. DAN REID is Associate Professor Emeritus of Operations Management at the Whittemore School of Business and Economics at the University of New Hampshire. He holds a Ph.D. in Operations Management from The Ohio State University, an M.B.A. from Angelo State University, and a B.A. in Business Management from the University of Maryland. During the past 20 years, he has taught at The Ohio State University, Ohio University, Bowling Green State University, Otterbein College, and the University of New Hampshire. Dr. Reids research publications have appeared in numerous journals such as the Production and Inventory Management Journal, Mid-American Journal of Business, Cornell Hotel and Restaurant Administration Quarterly, Hospitality Research and Education Journal, Target, and the OM Review. His research interests include manufacturing planning and control systems, quality in services, purchasing, and supply chain management.
NADA R. SANDERS is Distinguished Professor of Supply Chain Management at the DAmore-McKim School of Business at Northeastern University. She holds a Ph.D. in Operations Management from The Ohio State University, an M.B.A. from The Ohio State University, and a B.S. in Mechanical Engineering. She has taught for more than 25 years at a variety of academic institutions including The Ohio State University, Lehigh University, Texas Christian University, and Wright State University. Dr. Sanders has extensive research experience and has published in numerous journals such as Decisions Sciences, Journal of Operations Management, Production & Operations Management, Journal of Business Logistics, California Management Review, Sloan Management Review, Omega, Interfaces, and Journal of Behavioral Decision Making. She has authored chapters in books and encyclopedias such as the Routledge Companion for Production and Operations Management, Forecasting Principles Handbook, Encyclopedia of Production and Manufacturing Management, and the Encyclopedia of Electrical and Electronics Engineering. Dr. Sanders consults with numerous companies across a range of industries and is frequently called upon as a keynote speaker and expert witness.
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