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Background and snapshot of key issues |
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1 | (14) |
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1 | (1) |
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1 | (14) |
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Organisations outsource for a number of reasons |
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3 | (2) |
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5 | (2) |
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India as an outsourcing destination |
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7 | (3) |
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10 | (1) |
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An overview of outsourcing agreements |
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11 | (4) |
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15 | (8) |
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15 | (1) |
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Costs and risks of outsourcing |
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16 | (1) |
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17 | (1) |
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Typical outsourcing arrangements |
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18 | (1) |
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Separation of assets and operations |
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19 | (4) |
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20 | (1) |
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21 | (1) |
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22 | (1) |
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Attitudes to outsourcing worldwide |
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23 | (2) |
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Selecting an outsourcing service provider |
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25 | (8) |
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Minimising risks through the choice of an appropriate service provider |
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25 | (3) |
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Service provider challenges from a customer perspective |
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28 | (1) |
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29 | (4) |
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The Indian judicial system |
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33 | (4) |
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33 | (1) |
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34 | (1) |
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35 | (2) |
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35 | (1) |
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35 | (2) |
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Critical contract considerations -- jurisdiction issues |
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37 | (18) |
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37 | (1) |
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European legal landscape (Common Law v's Civil Law) |
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37 | (2) |
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38 | (1) |
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38 | (1) |
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39 | (3) |
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Jurisdiction to prescribe |
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42 | (1) |
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Jurisdiction to adjudicate |
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42 | (1) |
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43 | (3) |
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Nature and scope of section 13 of the Code of Civil Procedures, 1908 |
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44 | (2) |
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46 | (4) |
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What is an arbitration agreement? |
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47 | (2) |
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Enforcement of foreign arbitral awards |
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49 | (1) |
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Public policy and refusal to enforce foreign judgments / awards |
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50 | (5) |
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How courts apply the public policy limitation in international arbitration |
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50 | (1) |
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Application of Indian law in English courts |
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51 | (4) |
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Allocation of risk into the contract |
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55 | (14) |
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Types of risks and terms within a contract |
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55 | (3) |
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58 | (4) |
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59 | (1) |
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59 | (1) |
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60 | (1) |
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60 | (1) |
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Terms implied by the court |
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60 | (1) |
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60 | (1) |
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Typical service provider requests |
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61 | (1) |
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Typical customer requests |
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61 | (1) |
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62 | (1) |
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Subcontracting provisions |
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63 | (1) |
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63 | (1) |
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64 | (1) |
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64 | (2) |
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66 | (3) |
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Disaster recovery testing |
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67 | (1) |
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Provision of disaster recovery services |
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67 | (2) |
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69 | (4) |
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Elements of good project management |
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69 | (4) |
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69 | (1) |
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70 | (1) |
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Performance and quality management |
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70 | (3) |
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Contract discharge and methods to reduce liability |
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73 | (8) |
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73 | (2) |
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Representations and warranties |
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75 | (1) |
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75 | (1) |
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Limits on recovery of actual damages |
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76 | (1) |
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76 | (2) |
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76 | (1) |
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Service provider indemnities |
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77 | (1) |
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77 | (1) |
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78 | (1) |
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European Unfair Contract Terms |
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78 | (3) |
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The UK Unfair Contract Terms Act (UCTA) 1977 |
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78 | (1) |
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Main provisions of UCTA 1977 relevant to outsourcing contracts |
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79 | (1) |
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Exemption of liability for negligence |
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79 | (1) |
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Exemption of liability for breach of contract |
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79 | (1) |
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Exemption of implied terms in contracts of sale |
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79 | (1) |
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The requirement of reasonableness |
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80 | (1) |
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81 | (4) |
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81 | (4) |
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82 | (1) |
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83 | (1) |
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83 | (2) |
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Transition-in and change control |
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85 | (4) |
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85 | (1) |
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86 | (1) |
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86 | (3) |
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Scope of services to be outsourced |
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89 | (4) |
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Scope of the services contracted |
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89 | (4) |
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90 | (1) |
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90 | (1) |
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90 | (1) |
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91 | (1) |
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91 | (1) |
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91 | (1) |
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92 | (1) |
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Information technology and information systems |
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92 | (1) |
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92 | (1) |
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92 | (1) |
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93 | (12) |
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Type of Service Level Agreements |
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93 | (1) |
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94 | (1) |
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Process and quality standards |
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95 | (1) |
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96 | (1) |
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Selecting appropriate metrics |
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97 | (1) |
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Measurement and management |
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98 | (2) |
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Collecting process information |
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99 | (1) |
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100 | (1) |
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100 | (1) |
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Remedies as part of the SLA |
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101 | (4) |
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105 | (6) |
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Typical remedies for failures to perform obligations |
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105 | (2) |
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Basis for assessment of damages |
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106 | (1) |
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107 | (1) |
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Liquidated damages and penalty clauses |
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107 | (1) |
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Damages available in India |
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107 | (4) |
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108 | (1) |
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108 | (1) |
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Distinction between general and special damages in contract |
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108 | (1) |
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108 | (3) |
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Contract termination procedures |
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111 | (6) |
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The outsourcing lifecycle |
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111 | (1) |
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111 | (1) |
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Effects of termination or expiration / reversion clauses |
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112 | (2) |
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113 | (1) |
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Dispute resolution mechanisms |
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114 | (1) |
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114 | (3) |
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Unenforceable Contract terms under Indian Legal system |
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117 | (4) |
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117 | (1) |
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Indian statutes cannot be overwritten by any other Law |
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117 | (1) |
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118 | (3) |
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The EU Data Protection Directive 97/66/EC and related issues |
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121 | (16) |
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The requirement for data protection |
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121 | (1) |
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Non disclosure agreements / confidentiality |
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121 | (1) |
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Personal data protection -- the eighth principle |
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122 | (8) |
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Concept of legal adequacy |
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126 | (2) |
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Binding corporate rules (BCR) |
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128 | (1) |
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129 | (1) |
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Data transfer in the interests of the data subject |
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130 | (1) |
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131 | (2) |
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The situation in India with respect to data protection |
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133 | (4) |
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Current legislation governing data privacy in India |
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134 | (3) |
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Intellectual property rights (IPR) |
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137 | (10) |
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Intellectual property rights is an integral part of the outsourcing agreement |
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137 | (4) |
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141 | (1) |
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141 | (2) |
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143 | (4) |
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Comparative analysis of patent, copyright and trademark |
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144 | (1) |
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145 | (1) |
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145 | (2) |
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Transferring employees as part of the outsourcing agreement |
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147 | (6) |
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Concept of Acquired Rights |
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147 | (1) |
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When does the Acquired Rights Directive and TUPE apply to outsourcing? |
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148 | (1) |
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149 | (1) |
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149 | (1) |
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What obligations and rights pass to the transferor? |
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150 | (1) |
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Negotiating the contract in respect of transfer of employees |
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150 | (3) |
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Legal and regulatory risks |
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153 | (4) |
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Categorising legal and regulatory risks |
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153 | (1) |
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153 | (1) |
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Markets in Financial Instruments Directive (MiFID) |
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154 | (3) |
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Specific Indian legal issues of importance |
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157 | (6) |
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157 | (2) |
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159 | (4) |
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160 | (1) |
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Confidentiality provisions in employment contracts |
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161 | (1) |
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Women's employment rights |
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162 | (1) |
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163 | (4) |
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Afterword - the future of outsourcing to India |
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167 | (2) |
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169 | (32) |
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Sample contract template - Checklist |
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171 | (2) |
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Sample contract template - Section 1: Framework contract for outsourcing |
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173 | (24) |
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173 | (1) |
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173 | (1) |
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173 | (1) |
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Contract commencement and duration |
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174 | (1) |
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175 | (1) |
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Contract modification (Change Order Process) |
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175 | (1) |
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Contract validity (merger, take-over, bankruptcy) |
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176 | (1) |
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176 | (1) |
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Important factors to include within the contract |
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177 | (1) |
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178 | (1) |
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Law and place of jurisdiction |
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178 | (1) |
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178 | (1) |
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179 | (1) |
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179 | (1) |
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179 | (1) |
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180 | (1) |
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180 | (1) |
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Independent contractor agreement |
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181 | (1) |
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181 | (1) |
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181 | (1) |
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182 | (1) |
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182 | (1) |
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General and specific obligations and warranties |
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182 | (1) |
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Remedies for failures to perform obligations or meet standards |
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183 | (1) |
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184 | (1) |
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184 | (2) |
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Auditing and security requirements |
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186 | (1) |
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186 | (1) |
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186 | (1) |
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186 | (1) |
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187 | (1) |
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187 | (1) |
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Contingency planning for disaster |
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187 | (1) |
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Disaster recovery testing |
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188 | (1) |
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189 | (1) |
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Pricing / payment procedure |
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189 | (1) |
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190 | (1) |
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191 | (1) |
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192 | (1) |
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193 | (1) |
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193 | (1) |
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193 | (1) |
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Approval of sub-contractors |
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193 | (1) |
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194 | (1) |
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195 | (1) |
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195 | (1) |
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Factors to constiture Force Majeure |
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196 | (1) |
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Effect of suspension of service |
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196 | (1) |
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Sample contract template - Section 2: Description of services to be outsourced |
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197 | (2) |
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197 | (1) |
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Description of the service |
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197 | (1) |
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198 | (1) |
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Sample Contract Template -- schedules |
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199 | (2) |
| References and Resources |
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201 | |