E-raamat: Public Manager Case Book: Making Decisions in a Complex World

Introduction		xi
Balancing the Budget in Gaston County, North Carolina		1	(12)
David F. Thompson
Gary R. Rassel
Background		1	(2)
The Budget		3	(8)
From Bad to Worse		6	(2)
Recommended Budget Presented to Commissioners		8	(1)
Across-the-Board Cuts Proposed		9	(2)
Aftermath		11	(2)
Emergency Management at the Millennium: The Role of Information Systems		13	(24)
Maureen Brown
The City		14	(1)
The Metropolitan Police Department		15	(14)
The Police Department Builds Internal Information Capacities		16	(1)
The Heart of Police Systems: The CAD System		17	(5)
Contract Initiatives		22	(7)
Disaster Looms Large		29	(5)
New Replacement for CAD System		30	(2)
New CAD Dims		32	(1)
The Countdown Begins		33	(1)
Weighing the Risks: A Question of Liability		34	(3)
The Quest to Continue: Healthy Communities, Inc.		37	(14)
Sherril B. Gelmon
Robert J. Gassner
Background		37	(1)
Governance		38	(1)
Staffing		39	(1)
Activities		40	(2)
Resources		42	(1)
Environment		42	(2)
Current Challenges		44	(1)
The Board Meeting		45	(1)
Appendix 3.1 HCI Board of Directors		46	(1)
Appendix 3.2 Organizational Membership of the Portland Collaborative		47	(1)
Appendix 3.3 Healthy Communities, Inc. Monthly Board Meeting Agenda		48	(1)
Appendix 3.4 HCI Summary of Expenses and Revenues		48	(3)
Ending Welfare As We Know It? Cabarrus County Implements Welfare Reform		51	(22)
Gary R. Rassel
Background		51	(6)
The County		57	(4)
The Political Context		58	(1)
Time Frame--Highlights		59	(1)
Decision Dynamics		60	(1)
Goals, Objectives, and Program Priorities		61	(3)
Program Implementation		64	(5)
Use of Funds		64	(1)
Organizational and Cultural Changes		65	(1)
Range of Players		66	(1)
County and State Relations		67	(1)
Successes, Achievements, and Positive Results		67	(1)
Shortcomings, Barriers, Problems, and Failures		68	(1)
Assessment		69	(1)
Epilogue		70	(3)
Evolving Objectives: The Statewide Evaluation and Planning Services Program		73	(22)
Patricia M. Alt
Background		73	(7)
Maryland's Proud History of Health Reform		80	(1)
Seeking Coordination Among Overlapping Programs		81	(3)
Geriatric Evaluation Services		81	(1)
Community Placement Program		82	(1)
Gateway II/Senior Care		82	(2)
Statewide Evaluation and Planning Services		84	(3)
Implementing the STEPS Process		87	(1)
Adding Preadmission Screening and Resident Review		87	(1)
Legal and Training Concerns Shape STEPS		88	(2)
Repositioning GES to Become AERS		90	(1)
Growing Interest in STEPS Process for New Programs		91	(1)
Questions Remaining		92
Appendix 5.1 Charts 5.1 to 5.6		88	(3)
Appendix 5.2 Eligibility Questions on STEPS Summary Form		91	(4)
Teaching What They Practice		95	(8)
Carole L. Jurkiewicz
Lack of Leadership		96	(1)
Violations at the Clinic		97	(6)
Complaint 1: Inadequate Supervision of Student Practitioners		98	(1)
Complaint 2: Impaired Dentists Reporting for Work		99	(1)
Complaint 3: Broken Instrument Pieces Left in Patient's Mouth		99	(1)
Complaint 4: Intentional Overexposure of Client to X Rays		99	(1)
Complaint 5: Improper Sterilization and Patient Infection		100	(3)
The Edifice Complex: A New Coliseum for Charlotte?		103	(54)
Terrel L. Rhodes
Linda E. Swayne
Charlotte---The City		105	(16)
Economic Boom		105	(1)
Financial Condition		106	(4)
City Governance		110	(11)
First Coliseum Built in 1950-Outgrown		121	(2)
The NBA---Big-City Status for Charlotte		123	(1)
NBA Expansion		123	(1)
The Hornets' Success		124	(1)
NBA Sports Equals NBA Entertainment		124	(4)
Arena Suites---An Important Revenue Stream		125	(3)
A New Arena Proposed		128	(7)
Owner Troubles		129	(1)
A New Charlotte Arena Proposed-Again		130	(1)
Plan to Move the Team on Hold Awaiting an Authority/Hornets Agreement		131	(4)
Arenas Across the Nation Financed in Different Ways		135	(7)
New Arena Committee in Action		142	(5)
Deliberations of the New Arena Subcommittee on Size and Design		143	(1)
Deliberations of the New Arena Subcommittee on Location		144	(1)
Deliberations of the New Arena Subcommittee on Finance		144	(3)
The New Arena Committee Report		147	(8)
The Vote		155	(2)
Smart Cards for Paperless Transactions: Facilitation of e-Government or Threat to Security?		157	(28)
Cheryl L. Brown
Background		157	(1)
Overview of Malaysia		158	(2)
What Is a Smart Card?		160	(3)
Multipurpose Card		161	(2)
MyKad		163	(5)
MyKad Applications		164	(2)
Broader Scope of the Card		166	(1)
Collaborative Effort for Mykad		166	(2)
What Did the Multipurpose Card Offer Malaysia?		168	(5)
Practicality		168	(1)
Cost-Effectiveness		168	(1)
Efficiency		169	(1)
Paperless Government		169	(1)
Security		170	(1)
Leadership		171	(2)
Challenges of MyKad		173	(6)
Acceptance		173	(1)
Security		174	(2)
Privacy Rights		176	(1)
Coordination of Implementation		177	(1)
Cost		177	(1)
Scalability		178	(1)
Instability		178	(1)
What to Do?		179	(6)
Index		185	(6)
About the Editor		191	(2)
About the Contributors		193

Rhodes is Professor of Public Administration and Vice Provost for Curriculum and Undergraduate Studies at Portland State University. He has experience nationally and internationally in local government training. His most recent book was, Republicans in the South: Voting for the White House, Voting for the Statehouse.



 



Patricia Maloney Alt is Professor, Department of Health Sciences, and Coordinator, Clinician-Administrator Transition Program, at Towson University. She was previously Aging Policy Coordinator for the Maryland State Department of Health and Mental Hygiene (DHMH), and has been a consultant to federal, state, and local agencies. She is the Chair of the Towson University Institutional Review Board for the Protection of Human Research Participants (IRB), and also serves on the DHMH IRB.



 



Cheryl L. Brown is Associate Professor of Political Science at the University of North Carolina at Charlotte. She is a specialist in Chinese politics, international relations and e-government.



 



Maureen Brown is Associate Professor in the Public Administration program at the University of North Carolina at Charlotte. She is a national consultant on information technology systems and was the Principal Investigator on the U.S. Department of Justice COPS-MORE grant received by the City of Charlotte Metropolitan Police Department.



 



Robert Gassner is Vision Council Manager with the United Way of the Columbia-Willamette. He holds an Master of Public Administration (MPA) degree from Portland State University, and was formerly Executive Director of Healthy Communities, Inc. 



Sherril Gelmon is Associate Professor of Public Health in the Department of Public Administration at Portland State University. She is a nationally recognized consultant on assessment and serves as a judge for the national Malcolm Baldridge Award program. 



Gary R. Rassel is Associate Professor of Political Science and Coordinator of the Master of Public Administration Program at the University of North Carolina at Charlotte. He is co-author, with Elizabethann OSullivan, of the textbook, Research Methods for Public Administrators. 



Carole L. Jurkiewicz is Milton J. Womack Professor for Developing Scholars, Public Administration Institute in the E. J. Ourso College of Business Administration at Louisiana State University. 



Linda E. Swayne is Professor of Marketing in the William and Ida Friday College of Business Administration at the University of North Carolina at Charlotte where she serves as chair of the department. She is the author of numerous books in Marketing and Health Administration.



 



David F. Thompson is Chief Operating Officer and Managing Principal of Freeman White, Inc., of Charlotte, NC. Mr. Thompson has a Master of Public Administration (MPA) degree from North Carolina State University. He is a former county manager, having been manager of three counties over a fifteen year period.