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E-raamat: Quality Management Systems: A Practical Guide to Standards Implementation

(Herne European Consultancy Ltd, UK)
  • Formaat: 258 pages
  • Ilmumisaeg: 05-Nov-2019
  • Kirjastus: Routledge
  • Keel: eng
  • ISBN-13: 9781000728125
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Quality Management Systems: A Practical Guide to Standards ImplementationSuurem pilt
  • Formaat: 258 pages
  • Ilmumisaeg: 05-Nov-2019
  • Kirjastus: Routledge
  • Keel: eng
  • ISBN-13: 9781000728125
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This book provides a clear, easy to digest overview of Quality Management Systems (QMS). Critically, it offers the reader an explanation of the International Standards Organization’s (ISO) requirement that in future all new and existing Management Systems Standards will need to have the same high-level structure, commonly referred to as Annex SL, with identical core text, as well as common terms and definitions.

In addition to explaining what Annex SL entails, this book provides the reader with a guide to the principles, requirements and interoperability of Quality Management System standards, how to complete internal and external management reviews, third-party audits and evaluations, as well as how to become an ISO Certified Organisation once your QMS is fully established.

As a simple and straightforward explanation of QMS Standards and their current requirements, this is a perfect guide for practitioners who need a comprehensive overview to put theory into practice, as well as for undergraduate and postgraduate students studying quality management as part of broader Operations and Management courses.

Arvustused

"Highly recommended Ray Tricker is a quality management professional having practised for many years and previously written useful, readable and informative books utilising his theoretical knowledge and practical experience. Rays latest book follows this tradition. It should help professionals and non-professionals in many fields understand quality management systems to ISO 9001 and ensure theirs operate efficiently delivering value to their organisations and its customers." Nigel Moore, Director, Green Leader Limited, UK

"Lots of technical books are particularly difficult to understand, as the author is usually aiming the book at a reader who already has an existing, high level of knowledge of the subject. ISO have completely changed the manner in which all Management Systems Standards will be structured in future, so Rays approach to writing A practical guide to standards implementation has ensured that this book will be ideal not only for management experts, but also for an quality teams and professional auditors as well as academic researchers and students taking business and quality management courses at undergraduate and postgraduate level. A must read for anyone concerned about creating an environment that delivers high quality." David Wortham, Director, Rudder Limited

"Im now retired but if I was still working this reference book would take pride of place on my office desktop. The book is very well laid out easy to follow and could save the reader many hours of frustrating work." John Thorne, retired Senior Buyer for a large international engineering company "Highly recommended Ray Tricker is a quality management professional having practised for many years and previously written useful, readable and informative books utilising his theoretical knowledge and practical experience. Rays latest book follows this tradition. It should help professionals and non-professionals in many fields understand quality management systems to ISO 9001 and ensure theirs operate efficiently delivering value to their organisations and its customers." Nigel Moore, Director, Green Leader Limited, UK

"Lots of technical books are particularly difficult to understand, as the author is usually aiming the book at a reader who already has an existing, high level of knowledge of the subject. ISO have completely changed the manner in which all Management Systems Standards will be structured in future, so Rays approach to writing A practical guide to standards implementation has ensured that this book will be ideal not only for management experts, but also for an quality teams and professional auditors as well as academic researchers and students taking business and quality management courses at undergraduate and postgraduate level. A must read for anyone concerned about creating an environment that delivers high quality." David Wortham, Director, Rudder Limited

"Im now retired but if I was still working this reference book would take pride of place on my office desktop. The book is very well laid out easy to follow and could save the reader many hours of frustrating work." John Thorne, retired Senior Buyer for a large international engineering company

Preface x
About the author xiv
More books by the author xvi
1 What is a Quality Management System?
1(87)
1.1 What is quality?
1(6)
1.2 What is the difference between Quality Control and Quality Assurance?
7(3)
1.3 Quality assurance during a product's life cycle
10(6)
1.4 What is a Quality Management System?
16(5)
1.5 QMS structure
21(45)
1.6 How to manage quality in an organisation
66(10)
1.7 Staff training
76(5)
1.8 Costs and benefits of having a Quality Management System
81(7)
2 The history of quality standards
88(17)
2.1 1979 -- BS 5750:1979 Parts 1, 2 and 3
92(2)
2.2 1981--1986
94(1)
2.3 1987 -- ISO 9000:1987 Parts 1, 2 and 3
94(1)
2.4 1994 -- BS EN ISO 9000:1994
95(2)
2.5 2000 -- ISO 9001:2000
97(3)
2.6 2008 -- ISO 9001:2008
100(1)
2.7 2015 -- Annex SL
100(1)
2.8 2015 -- ISO 9001:2015
101(4)
3 Who produces quality standards?
105(9)
3.1 Who and what are the ISO?
106(1)
3.2 Who and what are the IEC?
107(1)
3.3 Who and what are the ITU?
108(1)
3.4 How important is the work of all these committees?
108(1)
3.5 Military standards
109(1)
3.6 National standards
109(5)
4 What is Annex SL all about?
114(17)
4.1 What is the structure of Annex SL?
116(4)
4.2 What are the major changes caused by Annex SL?
120(1)
4.3 How have these changes affected existing management standards?
121(1)
4.4 Changed terminology
122(1)
4.5 The new clauses in a little more detail
122(2)
4.6 Are there any other significant changes?
124(4)
4.7 What is the current status of Annex SL revisions?
128(3)
5 The seven principles of quality management
131(6)
5.1 Customer focus
131(2)
5.2 Leadership
133(1)
5.3 Engagement of people
133(1)
5.4 Process approach
134(1)
5.5 Improvement
134(1)
5.6 Evidence-based decision making
135(1)
5.7 Relationship management
135(1)
5.8 Impact of these changes
135(2)
6 Detailed requirements for management systems
137(21)
6.1 Context of the organisation (Annex SL Section 4)
139(1)
6.2 Leadership (Annex SL Section 5)
140(2)
6.3 Planning (Annex SL Section 6)
142(1)
6.4 Support (Annex SL Section 7)
143(4)
6.5 Operation (Annex SL Section 8)
147(7)
6.6 Performance evaluation (Annex SL Section 9)
154(3)
6.7 Improvement (Annex SL Section 10)
157(1)
7 The interoperability of Management System Standards
158(9)
7.1 MSSs that conform to (are based on or provide guidance to) the requirements of Annex SL
163(2)
7.2 MSSs currently under development to comply with Annex SL
165(2)
8 The importance of data protection
167(27)
Samantha Alford
8.1 What is meant by the General Data Protection Regulation (GDPR)?
168(1)
8.2 How to obtain more information about GDPR?
168(2)
8.3 The seven GDPR privacy principles
170(4)
8.4 Key issues
174(5)
8.5 How to meet the requirements of the GDPR
179(9)
Annex A A Hides of the GDPR (at a glance)
188(6)
9 What about auditing your Quality Management System?
194(6)
9.1 Purpose of an audit
194(1)
9.2 Types of audit
195(2)
9.3 Audit categories
197(1)
9.4 Auditing multiple Management System Standards
198(2)
10 What to do once the QMS is established
200(19)
10.1 What are the benefits of achieving certification to ISO and ISO MSS?
201(1)
10.2 What is the difference between being a certified, accredited and/or registered organisation?
202(1)
10.3 What would the budgetary costs be for doing all this?
203(1)
10.4 How long will it take to become certified?
203(1)
10.5 What is the certification process?
203(3)
10.6 How do I upgrade my existing QMS registration to meet ISO 9001:2015's requirements?
206(9)
10.7 Conclusion
215(4)
Annex 1 Abbreviations and acronyms 219(3)
Annex 2 Reference standards for Quality Management Systems 222(1)
Annex 3 Glossary of terms used in Quality Management System Standards 223(4)
Annex 4 Books by the same author 227(3)
Index 230
Ray Tricker is currently working as the Senior Management Consultant for Herne European Consultancy Ltd., which offers organisations access to a range of highly skilled and specialist consultants to help companies enhance their business performance.
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