Foreword |
|
i | |
|
About the Book |
|
v | |
Introduction |
|
1 | (18) |
|
|
|
PART 1 SKILLS AND SERVICES |
|
|
|
1 Participatory Approaches to Building Community-Centered Libraries |
|
|
19 | (22) |
|
|
|
2 Guiding Learners: Information Literacy |
|
|
41 | (20) |
|
|
3 The Reference Interview Revisited |
|
|
61 | (14) |
|
|
4 Readers' Advisory Services as Reference Services |
|
|
75 | (14) |
|
|
PART 2 CONTENT AND INFORMATION SOURCES |
|
|
|
5 Reference Publishing in the 21st Century: Lead, Follow, or Get Out of the Way |
|
|
89 | (14) |
|
|
6 Wikipedia, User-Generated Content, and the Future of Reference Sources |
|
|
103 | (18) |
|
|
PART 3 TOOLS AND TECHNOLOGIES |
|
|
|
|
121 | (12) |
|
|
8 Collaborative Virtual Reference: Past, Present and Future Trends |
|
|
133 | (16) |
|
|
9 The Value of Reference Services: Using Assessment to Chart the Future |
|
|
149 | (14) |
|
|
Innovation in Action: Studies and Examples |
|
|
|
A Alienation, Acceptance, or Ambiguity?: A Qualitative Study of Librarian and Staff Perceptions of Reference Service Change |
|
|
163 | (10) |
|
|
|
B Meet Your Personal Librarian |
|
|
173 | (8) |
|
|
|
181 | (10) |
|
|
|
|
191 | (8) |
|
|
E Peer Reference Tutoring |
|
|
199 | (8) |
|
|
|
207 | (8) |
|
|
|
G Community Outreach Through LibGuides |
|
|
215 | (8) |
|
|
|
H 24/7 Global Virtual Reference Cooperation: The Case of Question Point |
|
|
223 | (8) |
|
|
I Serving the “r;Somewhere Out There”r; Patron: The View From the Digital Cooperative Reference Desk |
|
|
231 | (12) |
|
Nicolette Warisse Sosulski |
|
|
J Integration of Library Resources Into the Course Management System |
|
|
243 | (10) |
|
|
|
K Negotiating Space for the Library: Embedding Library Resources and Services Into a University Learning Management System |
|
|
253 | (12) |
|
|
|
L Boosting User Engagement With Online Social Tools |
|
|
265 | (6) |
|
|
M You Have a Question, So Tweet Me Maybe: A Study in Using Twitter for Reference |
|
|
271 | (8) |
|
|
N Embedding LibraryThing for Libraries in the Online Library Catalog |
|
|
279 | (6) |
|
|
O Crowd Ask: Crowdsourcing Reference and Library Help |
|
|
285 | (10) |
|
|
|
P The Guide to Reference: A Solution for Teaching Reference Sources |
|
|
295 | (8) |
|
|
Q Reference to Patrons With Disabilities |
|
|
303 | (14) |
|
|
R Discovery Service: Goals, Evaluation, and Implementation of OhioLINK Academic Consortium |
|
|
317 | (10) |
|
|
|
|
327 | (8) |
|
|
T Discovery and the Digital Reference Desk |
|
|
335 | (4) |
|
|
U Reference: An Architect's View |
|
|
339 | (12) |
|
|
V Addressing User Intent: Analyzing Usage Logs to Optimize Search Results |
|
|
351 | (10) |
|
|
W Educating Reference Librarians for First-Day Success |
|
|
361 | (18) |
|
|
|
Where Do We Go From Here? |
|
|
371 | (8) |
|
|
About the Contributors |
|
379 | (10) |
Index |
|
389 | |