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E-raamat: Reimagining Reference in the 21st Century

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Reference service, the idea that librarians provide direct assistance to users, has been a central function of libraries for over a century. Today’s libraries are even more complex and intimidating to new users than libraries of the past, and the technical and social contexts in which users experience their library’s resources add to this complexity. The availability of a friendly librarian who helps users find materials, search for information on a topic, interpret citations, identify quality information, and format bibliographies has become a standard component of what libraries do. However, changes in technologies, economics, and user populations are causing many libraries to question the need and function of traditional reference services. This book examines how library services meet user needs in the twenty-first century. Through contributions from the leading scholars and practitioners in the field, this volume addresses such issues and how they affect practices in public and academic libraries.



Public and academic librarians, as well as publishers and vendors, provide perspectives on adapting reference services and library services to the needs of today’s users, with special emphasis on participatory approaches to building community-centered libraries. Material is grouped in sections on skills and services, content and information sources, and tools and technologies. Topics addressed include reference publishing, Wikipedia and user-generated content, collaborative virtual reference, and readers’ advisory services as reference services. The final section of the book offers 23 examples of innovation in action, such as LibraryThing, roving reference, peer reference tutoring, community outreach through LibGuides, and integration of library resources into university course management systems. Annotation ©2015 Ringgold, Inc., Portland, OR (protoview.com)
Foreword i
Joseph Janes
About the Book v
Introduction 1(18)
David A. Tyckoson
John G. Dove
PART 1 SKILLS AND SERVICES
1 Participatory Approaches to Building Community-Centered Libraries
19(22)
Anastasia Diamond-Ortiz
Buffy J. Hamilton
2 Guiding Learners: Information Literacy
41(20)
Alesia McManus
3 The Reference Interview Revisited
61(14)
M. Kathleen Kern
4 Readers' Advisory Services as Reference Services
75(14)
Jessica E. Moyer
PART 2 CONTENT AND INFORMATION SOURCES
5 Reference Publishing in the 21st Century: Lead, Follow, or Get Out of the Way
89(14)
Rolf Janke
6 Wikipedia, User-Generated Content, and the Future of Reference Sources
103(18)
Phoebe Ayers
PART 3 TOOLS AND TECHNOLOGIES
7 Discovery Tools
121(12)
Michael Courtney
8 Collaborative Virtual Reference: Past, Present and Future Trends
133(16)
Kris Johnson
9 The Value of Reference Services: Using Assessment to Chart the Future
149(14)
Amanda Clay Powers
Innovation in Action: Studies and Examples
A Alienation, Acceptance, or Ambiguity?: A Qualitative Study of Librarian and Staff Perceptions of Reference Service Change
163(10)
Mara H. Sansolo
Kaya van Beynen
B Meet Your Personal Librarian
173(8)
Martha Adkins
C Roving Reference
181(10)
Madeline Cohen
Kevin Saw
D On-Call Reference
191(8)
Krista Schmidt
E Peer Reference Tutoring
199(8)
Michelle Twait
F A Single Service Point
207(8)
Diane Hunter
Mary E. Anderson
G Community Outreach Through LibGuides
215(8)
Mandi Goodsett
Kirstin Dougan
H 24/7 Global Virtual Reference Cooperation: The Case of Question Point
223(8)
Susan McGlamery
I Serving the “r;Somewhere Out There”r; Patron: The View From the Digital Cooperative Reference Desk
231(12)
Nicolette Warisse Sosulski
J Integration of Library Resources Into the Course Management System
243(10)
Janet Pinkley
Margaret Driscoll
K Negotiating Space for the Library: Embedding Library Resources and Services Into a University Learning Management System
253(12)
Jolanda-Pieta van Arnhem
James Williams
L Boosting User Engagement With Online Social Tools
265(6)
Georgina Parsons
M You Have a Question, So Tweet Me Maybe: A Study in Using Twitter for Reference
271(8)
Amanda L. Folk
N Embedding LibraryThing for Libraries in the Online Library Catalog
279(6)
Amanda Viana
O Crowd Ask: Crowdsourcing Reference and Library Help
285(10)
Ilana Stonebraker
Tao Zhang
P The Guide to Reference: A Solution for Teaching Reference Sources
295(8)
Denise Beaubien Bennett
Q Reference to Patrons With Disabilities
303(14)
Michael Saar
R Discovery Service: Goals, Evaluation, and Implementation of OhioLINK Academic Consortium
317(10)
Ron Burns
Theda Schwing
S OCLC and Discovery
327(8)
John McCullough
T Discovery and the Digital Reference Desk
335(4)
Andrew Nagy
U Reference: An Architect's View
339(12)
Rayford W. Law
V Addressing User Intent: Analyzing Usage Logs to Optimize Search Results
351(10)
Christine Stohn
W Educating Reference Librarians for First-Day Success
361(18)
Elizabeth Mahoney
Christinger Tomer
Where Do We Go From Here?
371(8)
David A. Tyckoson
John G. Dove
About the Contributors 379(10)
Index 389
David A. Tyckoson is associate dean of the Henry Madden Library at California State University, Fresno, where he is in charge of all user services. He regularly teaches online courses on reference and has published widely on various aspects of libraries and reference services. Tyckoson served as president of the Reference and User Services Association (RUSA) in 20072008, and he received the Mudge Award for distinguished contributions to reference librarianship in 2005.

John G. Dove is best known for his various roles at Credo Reference, including CEO, president, and senior publisher. He has extensive experience in technology businesses, including electronic publishing and online education, extending back to 1968 when he joined a start-up on Wall Street that produced the first end-user accessible online database of stock market information. His other positions have included president and COO of SilverPlatter, a supplier of electronic and online bibliographic information to research libraries worldwide.