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1 | (18) |
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2 | (1) |
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3 | (2) |
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1.3 The Cloud as a Way to Do Business |
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5 | (2) |
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1.4 Public, Hybrid and Private Cloud |
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7 | (1) |
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1.5 On-Premises vs. Off-Premises |
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8 | (1) |
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1.6 SAP Net Weaver in the Cloud |
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9 | (1) |
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9 | (1) |
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10 | (1) |
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1.9 What White Papers Won't Tell You |
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11 | (4) |
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1.9.1 Data Security Against Eavesdropping |
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11 | (1) |
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1.9.2 Data Security Against Loss |
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12 | (1) |
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12 | (1) |
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13 | (1) |
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13 | (1) |
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13 | (1) |
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14 | (1) |
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15 | (1) |
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1.10 How Networking Changes |
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15 | (1) |
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16 | (3) |
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19 | (30) |
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23 | (8) |
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23 | (2) |
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25 | (2) |
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27 | (1) |
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28 | (1) |
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29 | (1) |
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29 | (1) |
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30 | (1) |
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2.1.8 SAP Solution Manager |
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30 | (1) |
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31 | (5) |
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31 | (1) |
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2.2.2 SAP NetWeaver Portal |
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32 | (1) |
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2.2.3 SAP Knowledge Warehouse |
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33 | (1) |
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2.2.4 SAP Mobile Platform |
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34 | (1) |
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2.2.5 SAP NetWeaver Master Data Management and Governance |
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35 | (1) |
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2.2.6 SAP NetWeaver Process Orchestration |
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35 | (1) |
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36 | (1) |
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2.4 SAP Solutions for Small and Medium Businesses |
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36 | (1) |
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36 | (1) |
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36 | (1) |
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2.4.3 SAP Business ByDesign |
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37 | (1) |
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37 | (10) |
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38 | (1) |
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2.5.2 SAP High Performance Analytical Appliance |
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39 | (8) |
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47 | (2) |
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3 Service Levels for SAP on Cloud |
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49 | (26) |
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3.1 IT Service Management Reference Model |
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51 | (1) |
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3.2 Service Level Management |
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52 | (1) |
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3.3 Performance Management |
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53 | (3) |
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53 | (3) |
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3.4 Units of Measure for SAP Applications |
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56 | (11) |
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3.4.1 Predicting the System Load |
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57 | (4) |
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3.4.2 Can SAP Performance Be Guaranteed at All? |
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61 | (1) |
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3.4.3 Measurement Based Sizing |
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62 | (2) |
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64 | (3) |
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67 | (4) |
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3.5.1 Load Profiles of Transactional Solutions |
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68 | (1) |
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3.5.2 Load Profiles of Analytical Systems |
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69 | (1) |
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3.5.3 Load Profiles of Other SAP-Solutions |
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70 | (1) |
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3.6 Availability Management |
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71 | (2) |
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3.6.1 How to Define Availability? |
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71 | (1) |
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3.6.2 How Many Resources Are Needed in Case of a Disaster? |
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72 | (1) |
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3.6.3 How Much Stability Is Required? |
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73 | (1) |
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73 | (2) |
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4 Securing SAP on the Cloud |
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75 | (46) |
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4.1 The Cyber Security Threat Landscape |
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75 | (4) |
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4.2 Threats and Vulnerabilities |
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79 | (2) |
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4.3 Legal and Regulatory Aspects |
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81 | (1) |
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4.4 The Threat Centric Security Model |
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82 | (5) |
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4.4.1 Stage: Before, During, and After |
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82 | (3) |
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4.4.2 Environment: Network, Endpoint, Mobile, Virtual, and Cloud |
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85 | (1) |
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4.4.3 Scope: Point-in-Time and Continuous |
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86 | (1) |
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4.5 Security Architecture |
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87 | (26) |
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88 | (8) |
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96 | (1) |
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96 | (1) |
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97 | (7) |
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4.5.5 Cloud Provider Zone |
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104 | (3) |
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107 | (6) |
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4.6 Hardening the Application Environment |
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113 | (6) |
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4.6.1 Hardening Red Hat Linux as a Guest Operating System |
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113 | (1) |
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4.6.2 Hardening Microsoft Windows as a Guest Operating System |
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114 | (4) |
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4.6.3 Hardening the Hypervisors |
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118 | (1) |
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4.6.4 SAP on Private Cloud: A Practical Example |
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118 | (1) |
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119 | (2) |
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5 Change and Configuration Management |
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121 | (18) |
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5.1 Introduction to Change and Configuration Management |
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122 | (2) |
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5.1.1 Elements of the CCMS |
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122 | (2) |
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5.2 Managing SAP Business Changes |
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124 | (1) |
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5.2.1 Change Management Drives the Business and IT Lifecycle |
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125 | (1) |
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5.2.2 IT and Business Accountability and Alignment |
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125 | (1) |
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5.3 Managing Technology Changes |
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125 | (5) |
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5.3.1 Understand the Configuration Management Process |
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126 | (1) |
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5.3.2 Manage Service Templates and Profiles |
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127 | (1) |
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128 | (1) |
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5.3.4 Review the SAP Technology Stack and Tools |
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129 | (1) |
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5.4 Managing Organizational Change |
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130 | (8) |
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5.4.1 SAP Service Operations Problem Areas |
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131 | (2) |
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5.4.2 Minimize Human Involvement |
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133 | (1) |
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5.4.3 Optimize Organizational Change Processes |
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134 | (1) |
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5.4.4 Plan for SAP Staffing Backup Before Disaster Strikes |
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134 | (1) |
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5.4.5 Leverage Help Desk and Operations Support Teams |
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135 | (1) |
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5.4.6 Thoughtfully Outsource and Augment |
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136 | (1) |
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5.4.7 Mitigate Risk by Open Exchange of Real Life Experience |
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136 | (1) |
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5.4.8 Increase it's Process Discipline |
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137 | (1) |
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138 | (1) |
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6 SAP and the Internet of Things |
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139 | (14) |
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6.1 Is the Internet of Things Already Here?: Some Real Life Examples |
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140 | (2) |
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140 | (1) |
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141 | (1) |
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6.1.3 Advanced Operations |
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141 | (1) |
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142 | (1) |
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6.2 SAP's Role with the Internet of Everything |
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142 | (2) |
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6.2.1 The Internet of Things is an Intra-technological Discipline |
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143 | (1) |
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144 | (3) |
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6.3.1 Fog Data Processing Layers |
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145 | (1) |
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6.3.2 Security and Identity Management |
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146 | (1) |
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6.3.3 Business Process Integration |
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146 | (1) |
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6.3.4 Big Data Interfaces |
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146 | (1) |
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6.3.5 Wireless Sensors and Actuators |
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146 | (1) |
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147 | (1) |
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6.4.1 Industrial Wireless |
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148 | (1) |
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6.5 Predictive Maintenance for Mining |
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148 | (3) |
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151 | (2) |
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153 | (12) |
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154 | (1) |
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155 | (1) |
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7.3 The Best of Both Worlds |
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156 | (4) |
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7.3.1 The Rise of the Hybrid Clouds |
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157 | (1) |
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7.3.2 Cisco's InterCloud Fabric |
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158 | (2) |
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7.4 Are Hybrid Community Clouds the Solution? |
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160 | (1) |
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7.5 Organizational Changes: IT Department as a Service Broker |
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161 | (3) |
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7.5.1 How to Adopt Hybrid Cloud? |
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162 | (2) |
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164 | (1) |
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8 SAP Solutions on Public Clouds |
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165 | (20) |
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8.1 Public Clouds: A Short Overview |
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166 | (4) |
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167 | (2) |
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169 | (1) |
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8.2 Can Public Clouds Meet SAP Application Requirements? |
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170 | (3) |
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8.3 Amazon Web Service for SAP |
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173 | (4) |
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8.3.1 Instance Types for SAP (Server Building Blocks) |
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174 | (1) |
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8.3.2 AWS Storage for SAP |
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174 | (1) |
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8.3.3 Network: AWS Virtual Private Cloud and AWS Direct Connect |
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175 | (1) |
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8.3.4 Backup/Restore of SAP Applications on EC2 Instances |
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175 | (1) |
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8.3.5 High-Availability for SAP in AWS |
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176 | (1) |
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8.3.6 Monitoring with Amazon CloudWatch |
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177 | (1) |
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8.3.7 AWS Service Levels for SAP |
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177 | (1) |
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8.4 Microsoft Azure Public Cloud for SAP |
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177 | (1) |
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8.5 SAP Cloud Appliance Library (CAL) |
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178 | (1) |
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179 | (3) |
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182 | (3) |
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9 Private Cloud Infrastructures for SAP |
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185 | (30) |
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186 | (3) |
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9.1.1 SAP System Architecture |
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187 | (1) |
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9.1.2 Two-Tier Versus Three-Tier |
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188 | (1) |
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189 | (8) |
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9.2.1 Multi-core and Multi-threading |
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190 | (2) |
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9.2.2 Inter Core Communication and Access to Main Memory |
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192 | (2) |
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9.2.3 Scale-Up Versus Scale-Out |
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194 | (2) |
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9.2.4 Rack Mount Versus Blade |
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196 | (1) |
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9.2.5 Memory: Fast but Volatile |
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196 | (1) |
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9.3 Storage: Hard and Other Disks |
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197 | (4) |
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9.3.1 Sizing for Throughput |
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198 | (2) |
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9.3.2 The Disk Is Dead: But Is SSD Already King? |
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200 | (1) |
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201 | (6) |
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201 | (1) |
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202 | (1) |
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203 | (1) |
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9.4.4 Fibre Channel Over Ethernet |
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204 | (1) |
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205 | (2) |
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207 | (5) |
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9.5.1 Converged Network Adapters |
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208 | (1) |
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209 | (1) |
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209 | (1) |
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9.5.4 Fabric Interconnects |
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209 | (1) |
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9.5.5 Unification and Virtualization |
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210 | (1) |
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9.5.6 Software-Based Fabric Extender |
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211 | (1) |
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9.5.7 Hardware-Based Fabric Extender |
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211 | (1) |
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212 | (3) |
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215 | (18) |
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10.1 Service Profile Definition |
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218 | (3) |
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10.1.1 Unified Computing and VMware's vCenter |
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220 | (1) |
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10.2 Cloud Operation with Stateless Computing |
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221 | (7) |
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222 | (1) |
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223 | (1) |
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10.2.3 Application Centric Infrastructure |
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224 | (3) |
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10.2.4 Administrative Organization for SAP on Cloud |
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227 | (1) |
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10.3 Cloud Data Center Facilities |
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228 | (3) |
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10.3.1 How Green Can Clouds Be? |
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229 | (2) |
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231 | (2) |
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11 Economic and Legal Aspects of Cloud Computing |
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233 | (22) |
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11.1 Try and Error: Fast and Cheap |
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234 | (1) |
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11.1.1 Economic Risks and Other Considerations |
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234 | (1) |
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11.1.2 Legal Implications |
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235 | (1) |
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11.2 Economic Myths, Realities, and Other Observations |
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235 | (3) |
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11.2.1 Innovative Cloud Platforms Do Not Necessarily Cost Less |
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235 | (1) |
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11.2.2 Volume Discounts Rarely Drive Economies of Scale |
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236 | (1) |
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11.2.3 The Cloud May Not Yield Greener IT for Some Time |
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237 | (1) |
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11.2.4 Cloud Software Licensing Models Remain Unchanged |
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237 | (1) |
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11.2.5 CapEx Versus OpEx May Myths |
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238 | (1) |
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11.3 Business Economics of the Cloud for SAP |
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238 | (4) |
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11.3.1 Macroeconomics and Other Market Drivers |
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239 | (1) |
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11.3.2 Business Risks, Functionality, Data Sensitivity, and Role |
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240 | (1) |
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11.3.3 Developing Cloud Business Cases for SAP |
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241 | (1) |
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11.4 Technology Economics and Considerations |
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242 | (3) |
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11.4.1 Demand, Supply, and the Buying Hierarchy |
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242 | (1) |
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11.4.2 Technology Attributes and Challenges |
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243 | (1) |
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11.4.3 Public Cloud Opportunities and Challenges |
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243 | (1) |
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11.4.4 Private Cloud Opportunities and Challenges |
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244 | (1) |
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11.4.5 Hybrid Cloud Opportunities and Challenges |
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244 | (1) |
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11.5 Organizational Economics and Considerations |
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245 | (4) |
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11.5.1 The Business End-User Community |
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245 | (1) |
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11.5.2 Reinventing the Internal SAP IT Organization |
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245 | (1) |
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11.5.3 Organizational Process Discipline or Hardening |
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246 | (1) |
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11.5.4 Cloud Service Providers and Hosters |
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246 | (1) |
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11.5.5 Evaluating Organizational Readiness for Change |
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247 | (1) |
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11.5.6 An Effective Model for SAP IT Organizational Change |
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247 | (2) |
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11.5.7 Organizational Skills and Staffing |
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249 | (1) |
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11.6 The Legal Landscape for SAP Cloud Computing |
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249 | (4) |
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11.6.1 Governance, Risk, Compliance, and Geographic Constraints |
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249 | (1) |
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11.6.2 Internal GRC Considerations |
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250 | (1) |
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11.6.3 Data and Security Considerations |
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251 | (1) |
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11.6.4 People Considerations |
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252 | (1) |
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11.6.5 Developing a Legally-Informed Cloud Economics Plan |
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252 | (1) |
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253 | (2) |
About the Authors |
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255 | (4) |
Index |
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259 | |