E-raamat: Service Management Online

This is a practical guide for anyone involved with the creation and development of efficient service request catalogues for consumer and business services. In order to have smooth online transactions, the service request catalogue is critical. This publication will benefit not only those in IT, but also those who need to oversee delivery of an automated catalogue to ensure optimal implementation for a successful customer experience.This is a frequently confused area and the author provides practical guidance as well as distinguish the differences between defined services and requests associated with them. Also included are topics such as integrating governance, tool considerations and catalogue measurement and improvement.Key FeaturesPractical guide to implementing a service request catalogueBackground information on defining services and service offeringsHow to streamline request fulfilment processesTips and tricks for designing an effective service portal and service request catalogueA guide on how to select the right toolsHow to measure success and integrate governanceStrategies for ensuring adoptionFirst title on this topic written by a highly experienced author