| Foreword |
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xi | |
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| Preface |
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xiii | |
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1 Introduction to Six Sigma |
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1 | (14) |
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1 | (1) |
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Evolution of the Six Sigma Fundamentals |
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2 | (2) |
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4 | (3) |
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Essentials of the Six Sigma Methodology |
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7 | (2) |
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Focus on Engaging People and Changing Processes |
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9 | (1) |
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Not Only Statistics, but Cultural Changes |
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10 | (1) |
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11 | (2) |
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Manager's Checklist for
Chapter 1 |
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13 | (2) |
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2 Defining Quality and Measuring Performance |
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15 | (12) |
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Start with Your Customers |
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16 | (3) |
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Understand Your Processes |
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19 | (2) |
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21 | (3) |
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The Essential Six Sigma Formula |
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24 | (1) |
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Quality and Metrics, First and Last |
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24 | (1) |
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Manager's Checklist for
Chapter 2 |
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25 | (2) |
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3 The Right Way to Implement Six Sigma |
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27 | (26) |
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Six Sigma: The Early Years and Implementation Flaws |
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27 | (2) |
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A More Realistic Approach to Six Sigma |
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29 | (4) |
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Readying the Organization |
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33 | (2) |
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35 | (1) |
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Executive Leaders and Champions |
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36 | (2) |
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38 | (1) |
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39 | (1) |
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40 | (1) |
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41 | (1) |
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42 | (1) |
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43 | (1) |
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44 | (1) |
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What to Expect from Outside Consultants |
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45 | (1) |
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46 | (2) |
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Getting Started: The Don'ts |
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48 | (1) |
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Executive Overview of DMAIC |
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49 | (2) |
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Manager's Checklist for
Chapter 3 |
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51 | (2) |
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53 | (24) |
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53 | (22) |
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Define the Phase-Gate Review |
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75 | (1) |
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76 | (1) |
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Manager's Checklist for
Chapter 4 |
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76 | (1) |
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77 | (38) |
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Purposes of the Measure Phase |
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78 | (1) |
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79 | (32) |
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Step 1 Map the Process in Detail |
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81 | (3) |
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Step 2 Create a YX Matrix |
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84 | (5) |
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Step 3 Perform a Failure Modes and Effects Analysis (FMEA) |
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89 | (6) |
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Step 4 Conduct a Measurement System Analysis (MSA) |
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95 | (9) |
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Step 5 Determine Process Capability |
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104 | (7) |
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111 | (2) |
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Measure Phase-Gate Review |
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113 | (1) |
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Manager's Checklist for
Chapter 5 |
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114 | (1) |
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115 | (32) |
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116 | (4) |
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120 | (22) |
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Ascertain and Prioritize Vital Few Causes of Variation |
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142 | (2) |
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Transform the Gaps into Improvement Projects |
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144 | (1) |
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Review the Project with the Champion |
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145 | (1) |
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Conduct an Analyze Phase-Gate Review |
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145 | (1) |
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Manager's Checklist for
Chapter 6 |
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146 | (1) |
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147 | (32) |
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148 | (1) |
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149 | (1) |
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149 | (2) |
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151 | (2) |
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153 | (2) |
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Planning the Experiment (DOE) |
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155 | (10) |
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Conducting the Experiment |
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165 | (3) |
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168 | (2) |
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Analyzing the Experiment Results |
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170 | (6) |
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Review the Project with the Champion |
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176 | (1) |
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Conduct an Improve Phase-Gate Review |
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176 | (1) |
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Manager's Checklist for
Chapter 7 |
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177 | (2) |
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179 | (30) |
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Control Phase Steps and Tools |
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180 | (1) |
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181 | (1) |
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Statistical Process Control |
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182 | (14) |
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196 | (1) |
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Contingency Plans for Out-of-Control Conditions |
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196 | (1) |
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Minimizing the Potential for Problems---Mistake Proofing |
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197 | (2) |
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Plan for Transfer to Process Owners |
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199 | (3) |
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202 | (3) |
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Review the Project with the Champion |
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205 | (1) |
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Conduct a Control Phase-Gate Review |
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206 | (1) |
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Control Phase Deliverables |
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206 | (1) |
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207 | (1) |
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Manager's Checklist for
Chapter 8 |
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208 | (1) |
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9 How to Sustain Six Sigma |
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209 | (12) |
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Basic Infrastructure Requirements |
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210 | (1) |
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211 | (2) |
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213 | (2) |
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215 | (2) |
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Reinforcement and Control |
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217 | (2) |
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Manager's Checklist for
Chapter 9 |
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219 | (2) |
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10 Six Sigma Proof Positive |
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221 | (18) |
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222 | (2) |
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224 | (5) |
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229 | (4) |
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233 | (2) |
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The End... and the Beginning |
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235 | (1) |
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Manager's Checklist for
Chapter 10 |
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236 | (3) |
| Index |
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239 | |
Lisainfo e-raamatute kohta