Foreword |
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xiii | |
Introduction |
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xvii | |
Who is the book for? |
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xvii | |
What is this book about? |
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xviii | |
How to use this book |
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xviii | |
About The Author |
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xix | |
Acknowledgments |
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xxi | |
Case Studies |
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xxv | |
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1 What is User Experience? |
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1 | (16) |
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Usable Technology Can Change the World |
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2 | (1) |
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UX Story: The Kodak Camera |
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2 | (5) |
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Usability and User Experience |
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7 | (1) |
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8 | (2) |
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10 | (1) |
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The History, Necessity, and Growing Influence of UX |
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11 | (2) |
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UX History Through Growth of Professional Organizations |
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13 | (1) |
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14 | (1) |
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15 | (1) |
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15 | (2) |
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17 | (24) |
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18 | (1) |
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18 | (2) |
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20 | (6) |
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How Does Design Affect a Person? |
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26 | (1) |
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27 | (2) |
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Creativity and Innovation |
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29 | (1) |
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29 | (1) |
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29 | (1) |
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30 | (1) |
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30 | (9) |
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Key Concluding Recommendations |
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39 | (1) |
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39 | (1) |
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40 | (1) |
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41 | (28) |
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Applying Design Thinking to UX |
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42 | (1) |
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User Interface and Interaction Design |
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42 | (2) |
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44 | (1) |
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45 | (1) |
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45 | (1) |
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45 | (1) |
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Methods to Kickstart UX Design Thinking |
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46 | (1) |
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46 | (1) |
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47 | (1) |
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47 | (1) |
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47 | (2) |
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49 | (8) |
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57 | (8) |
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65 | (1) |
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66 | (1) |
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66 | (3) |
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69 | (24) |
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70 | (1) |
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Technology Driven vs. Market Driven |
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71 | (1) |
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71 | (1) |
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72 | (1) |
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UX Strategy for the Long Haul |
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73 | (1) |
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74 | (5) |
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Using Available Tools and Methodologies |
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79 | (1) |
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Benchmarks and Deliverables |
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79 | (13) |
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92 | (1) |
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5 Beyond Mobile, Device Agnostic UX |
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93 | (22) |
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94 | (1) |
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94 | (2) |
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96 | (1) |
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97 | (1) |
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98 | (1) |
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99 | (13) |
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112 | (1) |
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113 | (1) |
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113 | (2) |
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6 Usability Inspection Methods |
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115 | (16) |
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116 | (1) |
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116 | (1) |
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117 | (1) |
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118 | (1) |
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119 | (4) |
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Competitive Analysis Expert Review |
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123 | (6) |
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129 | (2) |
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131 | (24) |
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132 | (1) |
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132 | (1) |
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133 | (1) |
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Qualitative vs. Quantitative |
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133 | (1) |
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134 | (1) |
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134 | (1) |
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135 | (1) |
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Task-Based Usability Testing |
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135 | (1) |
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Open Ended Usability Testing |
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136 | (1) |
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Contextual-Based Usability Testing |
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136 | (1) |
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136 | (9) |
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145 | (7) |
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Usability Testing and UX Strategy |
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152 | (1) |
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153 | (1) |
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153 | (2) |
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8 Iterating on the Design |
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155 | (22) |
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156 | (1) |
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157 | (1) |
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Manifesto for Agile Software Development |
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158 | (6) |
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164 | (5) |
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Agile and Lean Practices Today |
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169 | (7) |
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176 | (1) |
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177 | (20) |
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Field Studies/Contextual Inquiry |
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178 | (1) |
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179 | (9) |
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188 | (6) |
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194 | (3) |
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10 Global UX and Online Studies |
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197 | (24) |
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198 | (2) |
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Internationalization and Localization |
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200 | (6) |
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206 | (8) |
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214 | (1) |
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214 | (4) |
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218 | (1) |
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Why Clutter Up the World With Useless Devices? |
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219 | (1) |
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220 | (1) |
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11 Surveys, Web Analytics, and Social Media |
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221 | (24) |
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222 | (1) |
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223 | (11) |
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Web Analytics and Social Media |
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234 | (1) |
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Web Analytics: Telling the Story |
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235 | (1) |
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Who Comes to Your Web Site? |
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235 | (1) |
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What Is the User Doing on Your Web Site? |
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235 | (1) |
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When Is the User Doing It? |
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235 | (1) |
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Where Is the User Doing It? |
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236 | (1) |
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Why Is the User on the Web Site? |
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236 | (7) |
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243 | (1) |
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244 | (1) |
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244 | (1) |
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245 | (22) |
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246 | (1) |
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Service Design and the Role of UX |
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247 | (1) |
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Touch Points in Service Design |
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247 | (1) |
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Same Principles, Different Domain |
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248 | (8) |
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256 | (2) |
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Service Design That Impacts Our Lives: Voting Systems |
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258 | (3) |
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Help America Vote Act 2002 (HAVA) |
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261 | (4) |
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Successful Service Design |
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265 | (1) |
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266 | (1) |
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267 | (22) |
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268 | (1) |
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269 | (1) |
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Resistance to Listen to Users During Innovation |
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270 | (1) |
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Users Get in the Critical Path |
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270 | (1) |
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Limitations of Commercialization Schedules |
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271 | (1) |
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Solution to Resistance: Remember the Iterative Approach |
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271 | (16) |
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Takeaway for Getting Buy In |
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287 | (2) |
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288 | (1) |
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289 | (20) |
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306 | (1) |
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307 | (2) |
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15 A Few Words About Failure: Turning It into Success |
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309 | (14) |
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310 | (1) |
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What Does It Really Mean to Fail? |
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311 | (4) |
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315 | (5) |
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320 | (1) |
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321 | (2) |
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323 | (10) |
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325 | (1) |
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326 | (1) |
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Field Studies Review Checklist |
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327 | (1) |
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328 | (2) |
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330 | (3) |
Glossary |
|
333 | (4) |
Index |
|
337 | |