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E-raamat: Successful User Experience: Strategies and Roadmaps

(Principal Consultant, User Experience Center, and Adjunct Faculty, Human Factors and Information Design, Bentley University, USA)
  • Formaat: PDF+DRM
  • Ilmumisaeg: 03-Aug-2015
  • Kirjastus: Morgan Kaufmann Publishers In
  • Keel: eng
  • ISBN-13: 9780128010617
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  • Formaat: PDF+DRM
  • Ilmumisaeg: 03-Aug-2015
  • Kirjastus: Morgan Kaufmann Publishers In
  • Keel: eng
  • ISBN-13: 9780128010617
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Successful User Experience: Strategy and Roadmaps provides you with a hands-on guide for pulling all of the User Experience (UX) pieces together to create a strategy that includes tactics, tools, and methodologies. Leveraging material honed in user experience courses and over 25 years in the field, the author explains the value of strategic models to refine goals against available data and resources. You will learn how to think about UX from a high level, design the UX while setting goals for a product or project, and how to turn that into concrete actionable steps. After reading this book, you’ll understand:

    • How to bring high-level planning into concrete actionable steps
    • How Design Thinking relates to creating a good UX
    • How to set UX Goals for a product or project
    • How to decide which tool or methodology to use at what point in product lifecycle

    This book takes UX acceptance as a point of departure, and builds on it with actionable steps and case studies to develop a complete strategy, from the big picture of product design, development and commercialization, to how UX can help create stronger products. This is a must-have book for your complete UX library.

    • Uses strategic models that focus product design and development
    • Teaches how to decipher what tool or methodology is right for a given moment, project, or a specific team
    • Presents tactics on how to understand how to connect the dots between tools, data, and design
    • Provides actionable steps and case studies that help users develop a complete strategy, from the big picture of product design, development, and commercialization, to how UX can help create stronger products
    • Case studies in each chapter to aid learning

    Muu info

    A hands-on approach to designing and implementing a successful User Experience
    Foreword xiii
    Introduction xvii
    Who is the book for? xvii
    What is this book about? xviii
    How to use this book xviii
    About The Author xix
    Acknowledgments xxi
    Case Studies xxv
    1 What is User Experience?
    1(16)
    Usable Technology Can Change the World
    2(1)
    UX Story: The Kodak Camera
    2(5)
    Usability and User Experience
    7(1)
    Usability
    8(2)
    UX is an Evolving Field
    10(1)
    The History, Necessity, and Growing Influence of UX
    11(2)
    UX History Through Growth of Professional Organizations
    13(1)
    Why Does it Matter?
    14(1)
    References
    15(1)
    Bibliography
    15(2)
    2 Design Thinking
    17(24)
    Design
    18(1)
    Elements of Design
    18(2)
    Design Thinking
    20(6)
    How Does Design Affect a Person?
    26(1)
    Persona
    27(2)
    Creativity and Innovation
    29(1)
    Creativity
    29(1)
    Innovation
    29(1)
    Where Do You Start?
    30(1)
    Iterate
    30(9)
    Key Concluding Recommendations
    39(1)
    References
    39(1)
    Bibliography
    40(1)
    3 UX Thinking
    41(28)
    Applying Design Thinking to UX
    42(1)
    User Interface and Interaction Design
    42(2)
    Participatory Design
    44(1)
    Prototype and Wireframes
    45(1)
    UX Design Thinking
    45(1)
    Principles of UX Design
    45(1)
    Methods to Kickstart UX Design Thinking
    46(1)
    Competitive Analysis
    46(1)
    Literature Review
    47(1)
    Persona and Use Cases
    47(1)
    Persona
    47(2)
    Use Case
    49(8)
    Information Architecture
    57(8)
    Putting It All Together
    65(1)
    Reference
    66(1)
    Bibliography
    66(3)
    4 The Strategic Model
    69(24)
    The Strategic Model
    70(1)
    Technology Driven vs. Market Driven
    71(1)
    Technology Driven
    71(1)
    Market Driven
    72(1)
    UX Strategy for the Long Haul
    73(1)
    Building the Model
    74(5)
    Using Available Tools and Methodologies
    79(1)
    Benchmarks and Deliverables
    79(13)
    Bibliography
    92(1)
    5 Beyond Mobile, Device Agnostic UX
    93(22)
    Device Agnostic UX
    94(1)
    Beyond WIMP
    94(2)
    Form Factors
    96(1)
    Successful UX for Mobile
    97(1)
    Context of Use
    98(1)
    Testing Mobile
    99(13)
    Where Is This Going?
    112(1)
    Reference
    113(1)
    Bibliography
    113(2)
    6 Usability Inspection Methods
    115(16)
    Usability Evaluations
    116(1)
    What Can Be Evaluated?
    116(1)
    Empirical Method
    117(1)
    Inspection Methods
    118(1)
    Expert Reviews
    119(4)
    Competitive Analysis Expert Review
    123(6)
    Bibliography
    129(2)
    7 Usability Testing
    131(24)
    Usability Evaluations
    132(1)
    Empirical Methods
    132(1)
    A/B Testing
    133(1)
    Qualitative vs. Quantitative
    133(1)
    How Many Users to Test
    134(1)
    Qualitative
    134(1)
    Quantitative
    135(1)
    Task-Based Usability Testing
    135(1)
    Open Ended Usability Testing
    136(1)
    Contextual-Based Usability Testing
    136(1)
    Think Aloud Protocol
    136(9)
    A Case for Quant
    145(7)
    Usability Testing and UX Strategy
    152(1)
    References
    153(1)
    Bibliography
    153(2)
    8 Iterating on the Design
    155(22)
    Iterating on the Design
    156(1)
    Agile
    157(1)
    Manifesto for Agile Software Development
    158(6)
    Lean UX
    164(5)
    Agile and Lean Practices Today
    169(7)
    Bibliography
    176(1)
    9 Moving Past the Lab
    177(20)
    Field Studies/Contextual Inquiry
    178(1)
    Field Research
    179(9)
    Focus Groups
    188(6)
    Bibliography
    194(3)
    10 Global UX and Online Studies
    197(24)
    Global UX
    198(2)
    Internationalization and Localization
    200(6)
    Storytelling and UX
    206(8)
    Online Studies
    214(1)
    World Usability Day
    214(4)
    What is Common?
    218(1)
    Why Clutter Up the World With Useless Devices?
    219(1)
    Bibliography
    220(1)
    11 Surveys, Web Analytics, and Social Media
    221(24)
    Surveys
    222(1)
    Online or In Person
    223(11)
    Web Analytics and Social Media
    234(1)
    Web Analytics: Telling the Story
    235(1)
    Who Comes to Your Web Site?
    235(1)
    What Is the User Doing on Your Web Site?
    235(1)
    When Is the User Doing It?
    235(1)
    Where Is the User Doing It?
    236(1)
    Why Is the User on the Web Site?
    236(7)
    Social Media
    243(1)
    References
    244(1)
    Bibliography
    244(1)
    12 Service Design
    245(22)
    Service Design
    246(1)
    Service Design and the Role of UX
    247(1)
    Touch Points in Service Design
    247(1)
    Same Principles, Different Domain
    248(8)
    Serving the People
    256(2)
    Service Design That Impacts Our Lives: Voting Systems
    258(3)
    Help America Vote Act 2002 (HAVA)
    261(4)
    Successful Service Design
    265(1)
    Bibliography
    266(1)
    13 Getting Buy In
    267(22)
    Getting Buy In
    268(1)
    Dealing with Resistance
    269(1)
    Resistance to Listen to Users During Innovation
    270(1)
    Users Get in the Critical Path
    270(1)
    Limitations of Commercialization Schedules
    271(1)
    Solution to Resistance: Remember the Iterative Approach
    271(16)
    Takeaway for Getting Buy In
    287(2)
    References
    288(1)
    14 Success Stories
    289(20)
    How Do We Define Success
    306(1)
    Reference
    307(2)
    15 A Few Words About Failure: Turning It into Success
    309(14)
    Failure as Success
    310(1)
    What Does It Really Mean to Fail?
    311(4)
    Learn from Failure
    315(5)
    A Few Words on Failure
    320(1)
    Bibliography
    321(2)
    16 Big Picture Takeaways
    323(10)
    Usability Test Checklist
    325(1)
    Expert Review Checklist
    326(1)
    Field Studies Review Checklist
    327(1)
    Moderator's Guide
    328(2)
    Roadmaps
    330(3)
    Glossary 333(4)
    Index 337
    Elizabeth Rosenzweig has worked as a consultant and employee in several major corporations for over 35 years and an adjunct professor for over 15 years. Her experience includes design and development, ranging from website and, applications, to hardware products and technology development. Elizabeth is a founder and current director of World Usability Day and the President of the World Usability Initiative. She has completed projects for many major global corporations as well as academic institutions. Elizabeth holds a Science Master in Visual Studies (User Interface Design and Computer Output) from the Media Lab at MIT.