The internet has altered how people engage with each other in myriad ways, including offering opportunities for people to act distrustfully. This fascinating set of essays explores the question of trust in computing from technical, socio-philosophical, and design perspectives. Why has the identity of the human user been taken for granted in the design of the internet? What difficulties ensue when it is understood that security systems can never be perfect? What role does trust have in society in general? How is trust to be understood when trying to describe activities as part of a user requirement program? What questions of trust arise in a time when data analytics are meant to offer new insights into user behavior and when users are confronted with different sorts of digital entities? These questions and their answers are of paramount interest to computer scientists, sociologists, philosophers and designers confronting the problem of trust.
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Do new forms of connection need more regulation and control? These fascinating essays explore the question from technical, socio-philosophical and design perspectives.
| Author Biographies |
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vii | |
| Acknowledgments |
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xi | |
| Dialogues: Trust, Computing, And Society: Introduction |
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1 Introduction and Overview |
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3 | (14) |
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PART 1 THE TOPOGRAPHY OF TRUST AND COMPUTING |
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2 The Role of Trust in Cyberspace |
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17 | (21) |
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3 The New Face of the Internet |
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38 | (30) |
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4 Trust as a Methodological Tool in Security Engineering |
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68 | (27) |
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PART 2 CONCEPTUAL POINTS OF VIEW |
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5 Computing and the Search for Trust |
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95 | (25) |
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120 | (24) |
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7 The Inescapability of Trust: Complex Interactive Systems and Normal Appearances |
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144 | (28) |
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8 Trust in Interpersonal Interaction and Cloud Computing |
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172 | (27) |
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9 Trust, Social Identity, and Computation |
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199 | (30) |
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10 Design for Trusted and Trustworthy Services: Why We Must Do Better |
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229 | (21) |
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11 Dialogues: Trust in Design |
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250 | (22) |
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12 Trusting Oneself: An Anthropology of Digital Things and Personal Competence |
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272 | (27) |
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13 Reflections on Trust, Computing, and Society |
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299 | (40) |
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| References |
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339 | (18) |
| Index |
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357 | |
Richard Harper is Principal Researcher at Microsoft Research in Cambridge and co-manages the Socio-Digital Systems Group. His tenth book, Texture: Human Expression in the Age of Communications Overload, was named Book of the Year (2011) by the Association of Internet Researchers. His prior books include the IEEE award-winning The Myth of the Paperless Office, co-authored with Abi Sellen, and Inside the IMF: An Ethnography of Documents, Technology and Organisational Action.
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