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E-raamat: Understanding Public Services: A Contemporary Introduction

Edited by (University of Warwick), Contributions by (University of South Wales), Contributions by (University of South Wales), Contributions by (University of South Wales), Contributions by (University of South Wales), Contributions by (University of South Wales), Contributions by (University of South Wales), Edited by (Un), Contributions by (University of South Wales)
  • Formaat: 196 pages
  • Ilmumisaeg: 28-Feb-2023
  • Kirjastus: Policy Press
  • Keel: eng
  • ISBN-13: 9781447364016
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Understanding Public Services: A Contemporary IntroductionSuurem pilt
  • Formaat: 196 pages
  • Ilmumisaeg: 28-Feb-2023
  • Kirjastus: Policy Press
  • Keel: eng
  • ISBN-13: 9781447364016
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Dive inside this textbook for an accessible guide to the discipline of public services.



Perfect for students, it offers a comprehensive account of core public service topics and explains the fundamental elements of working in the public services. Outlining their role in the welfare state, it explores the policies, providers and legalities shaping the context in which public services operate.



Students will study concepts of organisational change, strategy, management, leadership and funding, and engage with timely discussions around contemporary public issues such as equality, sustainability and climate change. Key features to support student learning include:



objectives at the beginning of each chapter;



case studies and examples;



end of chapter summaries;



reflective questions;



further reading recommendations and resources.



Bringing together authors with expertise in politics and public policy, social policy and law, this book is essential reading for everybody studying public services.
List of figures, tables and boxes
ix
Notes on contributors x
Introduction: Defining and understanding public services 1(14)
Elizabeth Cookingham Bailey
E. K. Sarter
Defining public services
2(4)
Public services and social policy
6(1)
Overview of book
6(3)
Language use
9(1)
Pedagogical features
10(5)
PART I Public services and the welfare state
1 Public services and public policies
15(14)
E.K. Sarter
Chapter Objectives
15(1)
Introduction
15(1)
The policy process
16(7)
Public services and public policies
23(2)
Trends and developments
25(1)
Summary
26(1)
Key points
26(1)
Questions
27(2)
2 Mixed economy
29(14)
Elizabeth Cookingham Bailey
Chapter Objectives
29(1)
Introduction
29(2)
Emergency public services and mixed provision
31(3)
Mixed provision of welfare services
34(4)
Trends and developments
38(1)
Summary
39(1)
Key points
39(1)
Questions
40(3)
3 Public services and the law
43(16)
Simon Read
Chapter Objectives
43(1)
Introduction
43(1)
Supranational institutions and the law
44(5)
National law: the UK context
49(2)
Regional and local law
51(2)
Trends and developments
53(1)
Summary
53(1)
Key points
54(1)
Questions
54(5)
PART II The internal dynamics of public services
4 Organisations and institutions
59(14)
Elizabeth Cookingham Bailey
Chapter Objectives
59(1)
Introduction
59(1)
External dynamics driving organisational change
60(5)
Managing internal dynamics of organisational change
65(3)
Trends and developments
68(1)
Summary
69(1)
Key points
70(1)
Questions
70(3)
5 Strategy and strategic management
73(14)
Jennifer Law
Chapter Objectives
73(1)
Introduction
73(1)
Strategic management: context, content and process
74(8)
Trends and developments
82(1)
Summary
83(1)
Key points
84(1)
Questions
84(3)
6 Leadership and management
87(16)
David Phillips
Simon Read
Chapter Objectives
87(1)
Introduction
87(1)
Understanding leadership
88(2)
Understanding management
90(4)
Bringing management and leadership together
94(2)
Trends and developments
96(2)
Summary
98(1)
Key points
98(1)
Questions
99(4)
PART III Achieving social and environmental impact
7 Public services and the challenge of sustainability
103(16)
E.K. Sarter
Chapter Objectives
103(1)
Introduction
103(2)
Sustainability: a multidimensional concept
105(3)
Sustainability in practice: a focus on public purchasing
108(3)
Trends and developments
111(3)
Summary
114(1)
Key points
115(1)
Questions
116(3)
8 Public services and equality
119(14)
E.K. Sarter
Wendy Booth
Vida Greaux
Chapter Objectives
119(1)
Introduction
119(2)
Considering equality
121(3)
Equality and public services
124(3)
Trends and developments
127(2)
Summary
129(1)
Key points
130(1)
Questions
130(3)
9 Public services and the environmental crisis
133(14)
E.K. Sarter
Chapter Objectives
133(1)
Introduction
133(1)
The environmental crisis
134(4)
Public services and the environmental crisis: between adaptation and mitigation
138(2)
Trends and developments
140(3)
Summary
143(1)
Key points
144(1)
Questions
144(3)
10 Adapting organisations: public services, climate change and the energy transition
147(14)
Filippos Proedrou
Chapter Objectives
147(1)
Introduction
147(2)
Setting the policy context for public service actors in the climate change era
149(4)
Public services as actors in the energy transition
153(5)
Trends and developments
158(1)
Summary
158(1)
Key points
159(1)
Questions
159(2)
Conclusion: Current developments and the future of public services
161(11)
Elizabeth Cookingham Bailey
E.K. Sarter
Wendy Booth
Vida Greaux
Stuart Jones
Jennifer Law
David Phillips
Filippos Proedrou
Simon Read
Recent, current and future challenges and changes
162(5)
Considering solutions
167(2)
The future of public services and the 21st-century civil servant
169(3)
Index 172
E.K. Sarter is Research Fellow at the Institute for Employment Research at the University of Warwick and was previously Senior Lecturer for Social Policy and Public Service Management at the University of South Wales.









Elizabeth Cookingham Bailey is Lecturer in Public Policy and Management at the University of York. She previously worked as Lecturer in Public Service Management at the University of South Wales.
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