About the Authors |
|
xiii | |
About the Technical Reviewer |
|
xv | |
Windows Troubleshooting Series |
|
xvii | |
|
Chapter 1 Understanding Networks |
|
|
1 | (14) |
|
My Network Is Bigger Than Your Network! |
|
|
2 | (3) |
|
|
3 | (2) |
|
|
5 | (2) |
|
Authentication Technologies |
|
|
5 | (1) |
|
Point-to-Point Protocol (PPP) |
|
|
6 | (1) |
|
Password Authentication Protocol (PAP) |
|
|
6 | (1) |
|
Challenge-Handshake Authentication Protocol (CHAP) |
|
|
6 | (1) |
|
Extensible Authentication Protocol (EAP) |
|
|
6 | (1) |
|
|
7 | (1) |
|
Viewing Protocol Options on a Windows 10 Client Machine |
|
|
7 | (2) |
|
|
9 | (1) |
|
Popular Connection Technologies |
|
|
9 | (4) |
|
|
9 | (4) |
|
|
13 | (2) |
|
Chapter 2 Managing Network Connections |
|
|
15 | (28) |
|
Understanding Networking Profiles |
|
|
15 | (3) |
|
|
16 | (1) |
|
|
17 | (1) |
|
|
17 | (1) |
|
Changing the Network Profile |
|
|
17 | (1) |
|
Installing Network Support |
|
|
18 | (1) |
|
Joining a Wireless Network |
|
|
19 | (7) |
|
Using the Network Icon on the Taskbar |
|
|
20 | (1) |
|
Using the Settings Window |
|
|
21 | (1) |
|
|
21 | (1) |
|
|
22 | (1) |
|
Connecting Automatically and Using Metered Connections |
|
|
23 | (1) |
|
Finding and Connecting to Wireless Hotspots |
|
|
24 | (2) |
|
Managing Wireless Networks |
|
|
26 | (9) |
|
Clearing the Network List |
|
|
26 | (1) |
|
Prioritizing Preferred Wireless Networks |
|
|
27 | (4) |
|
Viewing Network and Hardware Properties |
|
|
31 | (1) |
|
Using Random Hardware Addresses |
|
|
31 | (1) |
|
Creating Personal Mobile Hotspots |
|
|
32 | (1) |
|
|
33 | (2) |
|
Joining a Virtual Private Network |
|
|
35 | (1) |
|
Understanding Ad Hoc Networks |
|
|
36 | (2) |
|
Using Wired Ad Hoc Networks |
|
|
36 | (1) |
|
Using Wireless Ad Hoc Networks |
|
|
36 | (2) |
|
Managing Network Adapters |
|
|
38 | (3) |
|
|
40 | (1) |
|
|
41 | (1) |
|
|
41 | (1) |
|
|
41 | (1) |
|
|
41 | (2) |
|
Chapter 3 TCP/IP Networking |
|
|
43 | (20) |
|
Exploring the Layers of the OSI Model |
|
|
43 | (5) |
|
|
44 | (1) |
|
|
45 | (1) |
|
|
45 | (2) |
|
|
47 | (1) |
|
Upper Layers (Session, Presentation, Application) |
|
|
47 | (1) |
|
Understanding the Dual Stack |
|
|
48 | (1) |
|
|
48 | (1) |
|
|
48 | (1) |
|
|
48 | (1) |
|
|
49 | (3) |
|
|
52 | (2) |
|
Troubleshooting Connections with Common TCP/IP Tools |
|
|
54 | (7) |
|
|
55 | (2) |
|
|
57 | (2) |
|
|
59 | (1) |
|
|
59 | (2) |
|
|
61 | (2) |
|
Chapter 4 What Causes Networking Problems |
|
|
63 | (20) |
|
The Leg Bone's Connected to the |
|
|
65 | (1) |
|
|
65 | (5) |
|
|
66 | (1) |
|
Misconfigured Network Settings |
|
|
67 | (2) |
|
|
69 | (1) |
|
|
69 | (1) |
|
|
70 | (4) |
|
|
70 | (4) |
|
|
74 | (5) |
|
Obtaining Advanced Driver Information |
|
|
75 | (2) |
|
Identifying Unknown Drivers |
|
|
77 | (1) |
|
Getting Information About Driver Errors |
|
|
78 | (1) |
|
Software Problems and Incompatibilities |
|
|
79 | (1) |
|
|
80 | (1) |
|
Network Hardware Problems |
|
|
81 | (1) |
|
|
82 | (1) |
|
Chapter 5 Troubleshooting Networking |
|
|
83 | (24) |
|
|
83 | (1) |
|
The Windows Automated Troubleshooters |
|
|
84 | (1) |
|
|
85 | (3) |
|
Resetting the TCP/IP Stack Using netsh |
|
|
88 | (1) |
|
Managing Wi-Fi Profiles Using netsh |
|
|
88 | (1) |
|
|
89 | (1) |
|
The Windows Administrative Tools |
|
|
90 | (10) |
|
|
90 | (3) |
|
|
93 | (1) |
|
|
94 | (1) |
|
|
95 | (3) |
|
|
98 | (1) |
|
Firewall with Advanced Security |
|
|
99 | (1) |
|
Microsoft Syslnternals Suite |
|
|
100 | (4) |
|
|
101 | (1) |
|
|
102 | (1) |
|
|
103 | (1) |
|
Microsoft Network Monitor |
|
|
104 | (1) |
|
Microsoft Message Analyzer |
|
|
104 | (1) |
|
Managing Roaming Network Profiles |
|
|
104 | (1) |
|
|
105 | (1) |
|
Troubleshooting Active Directory or Azure |
|
|
106 | (1) |
|
|
106 | (1) |
|
Chapter 6 Networking in a Virtual World |
|
|
107 | (26) |
|
|
107 | (3) |
|
|
108 | (1) |
|
Hyper-V Requirements and Compatible OSs |
|
|
108 | (2) |
|
|
110 | (8) |
|
Installing on Server 2016 |
|
|
110 | (1) |
|
|
111 | (1) |
|
Creating a Virtual Machine |
|
|
112 | (3) |
|
Creating a Virtual Switch |
|
|
115 | (3) |
|
Exploring Hyper-V Management Tools |
|
|
118 | (8) |
|
|
118 | (2) |
|
|
120 | (4) |
|
Virtual Machine Connection |
|
|
124 | (1) |
|
Hyper-V Module for Windows PowerShell |
|
|
125 | (1) |
|
Windows PowerShell Direct |
|
|
126 | (1) |
|
Troubleshooting Hyper-V Connections |
|
|
126 | (4) |
|
Enable Enhanced Session Mode |
|
|
127 | (1) |
|
Locate Missing Local Resources |
|
|
128 | (1) |
|
More Troubleshooting Tips |
|
|
129 | (1) |
|
Introducing Windows Azure |
|
|
130 | (1) |
|
|
131 | (2) |
|
Chapter 7 Troubleshooting Mobile Worker and BYOD Networking Problems |
|
|
133 | (14) |
|
Helping the Worker Help Themselves |
|
|
133 | (3) |
|
|
134 | (1) |
|
The Problem Steps Recorder |
|
|
134 | (2) |
|
|
136 | (1) |
|
Providing Remote Help and Support |
|
|
136 | (9) |
|
Configuring a PC for Remote Connections |
|
|
136 | (1) |
|
|
137 | (3) |
|
Windows Remote Assistance |
|
|
140 | (2) |
|
|
142 | (3) |
|
Remote Management of BYOD PCs |
|
|
145 | (1) |
|
|
146 | (1) |
Index |
|
147 | |