| Preface |
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xiii | |
| Acknowledgments |
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xv | |
| About the author |
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xvii | |
| Section I: Founding principles |
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Chapter 1 Introduction to SOPs |
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3 | (6) |
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3 | (1) |
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4 | (2) |
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4 | (1) |
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The organization needs them |
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5 | (1) |
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6 | (1) |
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7 | (1) |
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Say what we do, do what we say |
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7 | (2) |
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Chapter 2 Document hierarchies |
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9 | (16) |
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Controlled documents and managed documents |
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9 | (2) |
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Overview of the hierarchy |
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11 | (2) |
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More about controlled document types |
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13 | (4) |
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14 | (1) |
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14 | (1) |
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15 | (1) |
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Work instructions and manuals |
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16 | (1) |
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More about managed document types |
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17 | (5) |
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Department-managed documents |
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18 | (1) |
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Training materials and curricula |
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19 | (1) |
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20 | (1) |
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21 | (1) |
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21 | (1) |
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22 | (1) |
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22 | (1) |
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Where are guidance documents? |
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23 | (1) |
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Hard-to-classify documents |
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23 | (1) |
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24 | (1) |
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Chapter 3 When to have an SOP |
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25 | (6) |
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Does it belong in an SOP? |
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25 | (3) |
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26 | (1) |
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Does it support other regulations? |
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26 | (1) |
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27 | (1) |
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Benefiting both compliance and business |
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28 | (1) |
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When an SOP is not needed |
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28 | (2) |
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Other ways to introduce consistency |
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30 | (1) |
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30 | (1) |
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Chapter 4 What the SOP should say |
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31 | (8) |
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Who, what, when, and where |
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31 | (3) |
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31 | (2) |
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33 | (1) |
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How and the level of detail |
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34 | (1) |
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Cover one topic or many topics? |
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35 | (1) |
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36 | (1) |
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37 | (2) |
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Chapter 5 Where to put the output |
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39 | (10) |
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What is a trial master file? |
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39 | (2) |
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41 | (2) |
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Overview of the DIA TMF Reference Model |
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41 | (1) |
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Company TMF reference models |
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42 | (1) |
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Paper TMFs and electronic TMFs (eTMFs) |
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42 | (1) |
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The TMF connection to SOPs |
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43 | (1) |
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Not all documents belong in the TMF |
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44 | (2) |
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46 | (3) |
| Section II: Writing, reviewing, approving, and posting |
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Chapter 6 Who writes SOPs? |
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49 | (4) |
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Which department provides the author? |
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49 | (1) |
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50 | (1) |
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Clinical Development's Controlled Document group |
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51 | (1) |
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52 | (1) |
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Chapter 7 Document a stable process |
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53 | (8) |
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SOPs should not be theoretical |
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53 | (1) |
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54 | (4) |
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Draft and vet the process |
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55 | (1) |
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Assess the need for deviations |
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56 | (1) |
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57 | (1) |
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Document the process used |
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57 | (1) |
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58 | (1) |
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59 | (2) |
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Chapter 8 Mapping a new process |
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61 | (10) |
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61 | (1) |
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Review regulatory requirements |
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62 | (1) |
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List steps or actions in the right order |
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62 | (2) |
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Who is responsible? Who is involved? |
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64 | (3) |
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Identify inputs and outputs |
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67 | (1) |
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Be aware of sequence and prerequisites |
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67 | (1) |
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Translate the process into an SOP |
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68 | (1) |
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Stay aligned with any approved process maps |
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69 | (1) |
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70 | (1) |
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Chapter 9 The SOP template |
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71 | (20) |
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71 | (2) |
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71 | (1) |
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72 | (1) |
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72 | (1) |
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73 | (1) |
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73 | (4) |
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74 | (1) |
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74 | (3) |
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Definitions and background |
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77 | (2) |
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79 | (1) |
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80 | (5) |
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81 | (1) |
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81 | (3) |
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Roles that cannot appear in procedures |
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84 | (1) |
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85 | (1) |
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86 | (2) |
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88 | (1) |
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89 | (1) |
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89 | (1) |
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89 | (1) |
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90 | (1) |
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90 | (1) |
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Chapter 10 SOP review and approval |
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91 | (14) |
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Concentric rings of review |
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91 | (6) |
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92 | (1) |
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Function or department review |
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92 | (2) |
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94 | (1) |
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95 | (1) |
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96 | (1) |
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Controlled Document group review |
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96 | (1) |
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Best practices for review |
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97 | (4) |
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Preparing documents for review |
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97 | (1) |
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98 | (1) |
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Tracking reviews and reviewers |
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99 | (1) |
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99 | (2) |
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101 | (1) |
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102 | (1) |
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Reviewing documents from other departments |
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103 | (1) |
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104 | (1) |
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Chapter 11 Posting: Setting up for success |
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105 | (12) |
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Is it really ready to post? |
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105 | (1) |
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106 | (3) |
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106 | (1) |
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Communication plan options |
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107 | (2) |
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SOP release cut-over rules |
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109 | (3) |
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110 | (2) |
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112 | (1) |
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112 | (1) |
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113 | (4) |
| Section III: Maintaining SOPs: Maintaining compliance |
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Chapter 12 Deviations from controlled procedures |
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117 | (10) |
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117 | (2) |
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119 | (2) |
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121 | (2) |
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Deviations from supporting documents |
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123 | (1) |
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Is it really a deviation? |
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123 | (2) |
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125 | (2) |
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Chapter 13 Active SOP maintenance |
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127 | (16) |
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127 | (4) |
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Regulatory thinking changes |
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127 | (2) |
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Systems and software updates |
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129 | (1) |
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Procedures drift and improve |
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129 | (1) |
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130 | (1) |
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131 | (3) |
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Updating templates and forms |
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131 | (1) |
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Managing cross-references |
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132 | (2) |
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134 | (3) |
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134 | (1) |
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Major, minor, and administrative changes |
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135 | (2) |
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137 | (1) |
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137 | (2) |
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138 | (1) |
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138 | (1) |
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139 | (4) |
| Section IV: Helping staff follow SOPs |
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143 | (6) |
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Controlled document identifiers |
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143 | (2) |
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145 | (1) |
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146 | (1) |
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147 | (2) |
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Chapter 15 Training on SOPs |
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149 | (12) |
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149 | (4) |
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149 | (1) |
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Quizzes as a form of training |
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150 | (2) |
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152 | (1) |
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Who has to train on which SOPs? |
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153 | (5) |
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Determining training assignments |
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154 | (1) |
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Developing training curricula |
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154 | (1) |
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Assigning curricula to staff |
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155 | (1) |
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156 | (1) |
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157 | (1) |
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158 | (1) |
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Delta training and minor releases |
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159 | (1) |
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159 | (2) |
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Chapter 16 Department-managed documents |
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161 | (12) |
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161 | (2) |
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When to have a department-managed document |
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161 | (1) |
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What to say in the document |
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162 | (1) |
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163 | (1) |
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Writing, reviewing, approving, and posting |
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163 | (4) |
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163 | (1) |
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Review, approval, and posting |
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164 | (3) |
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167 | (1) |
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Deviations and active maintenance |
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167 | (1) |
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Helping staff use department-managed documents |
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168 | (2) |
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168 | (1) |
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169 | (1) |
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The document on department-managed documents |
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170 | (3) |
| Section V: Additional topics |
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Chapter 17 Where to start |
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173 | (6) |
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When the company is virtual |
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173 | (1) |
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Small companies taking on activities |
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174 | (2) |
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What if the SOP is not ready? |
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175 | (1) |
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Which SOPs are used by whom? |
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176 | (1) |
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Do not post untried procedures |
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176 | (1) |
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As the company continues to grow |
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176 | (3) |
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Chapter 18 SOPs during mergers and acquisitions |
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179 | (6) |
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179 | (1) |
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180 | (1) |
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181 | (1) |
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182 | (1) |
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SOP on acquisitions and mergers? |
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183 | (2) |
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Chapter 19 Controlled glossaries |
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185 | (6) |
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185 | (1) |
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Role names in the glossary |
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186 | (1) |
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187 | (2) |
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189 | (2) |
| Appendix 1: Example SOP template |
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191 | (4) |
| Appendix 2: Example SOP of SOPs |
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195 | (8) |
| Index |
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203 | |