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E-raamat: Building Corporate Identity, Image and Reputation in the Digital Era

Edited by (Middlesex Business School, UK), Edited by (Middlesex University London, UK), Edited by (Middlesex University London, UK)
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Brands corporate, products, service today are collectively defined by their customers, deriving from personal experiences and word of mouth. This book acts as a forum for examining current and future trends in corporate branding, identity, image and reputation.

Recognising the complexity and plurality at the heart of the corporate branding discipline, this book fills a gap in the literature by posing a number of original research questions on the intrinsic nature of corporate branding ideas from corporate (external) and organisation (internal) identity perspectives as they relate to brand management, corporate reputation, marketing communications, social media, smart technology, experiential and sensory marketing. It incorporates current thinking and developments by both multidisciplinary academics and practitioners, combining a comprehensive theoretical foundation with practical insights. The text will serve as an important resource for the marketing, identity and brand practitioners requiring more than anecdotal evidence on the structure and operation of stakeholders communication in different geographical areas. It determines current practices and researches in diverse areas, regions and commercial and non-commercial sectors across the world.

The book provides scholars, researchers and postgraduate students in business and marketing with a comprehensive treatment of the nature of relationships between companies, brands and stakeholders in different areas and regions of the world.

Arvustused

"This proposed edited collection will offer a timely updating of the theory and practice of corporate identity, image and reputation to reflect the realities of the contemporary digital era, acknowledging the increasing variety of technology-mediated means by which consumers engage with brands. The breadth of the range of proposed contributions to this volume indicate that it will provide a comprehensive overview of this vitally important aspect of marketing practice".

-Professor Gary Warnaby, Marketing Retail & Tourism / Institute of Place Management

"This excellent book edited by professors Melewar, Dennis and Foroudi is a welcome addition to the corporate branding literature. It provides both academic rigor through systematic analyses and syntheses of literature on a wide range of topics within the area, and practical relevance through in-depth cases that help students and practitioners to apply the concepts in real life."

-Guido Berens, Editor in Chief Corporate Reputation Review

List of figures
x
List of tables
xii
Contributors xiv
PART I Introduction
1(8)
1 Introduction: Building corporate identity, image and reputation in the digital era
3(6)
T. C. Melewar
Charles Dennis
Pantea Foroudi
PART II Building a corporate brand identity
9(194)
2 Corporate identity: Definition and components
11(64)
Mohammad M. Foroudi
Pantea Foroudi
John M.T. Balmer
3 Managing marketing competencies: A framework for understanding antecedents of marketing capability and its relation to the company's core competencies
75(38)
Pantea Foroudi
Mohammad M. Foroudi
Khalid Hafeez
Javad Izadi
4 Reputation: Configuring the symmetrical and asymmetrical paths to architecture in a retail setting
113(27)
Mohammad M. Foroudi
Pantea Foroudi
Zhongqi Jin
5 Conceptualising sensory brand experience: Using review of knowledge fields to identify potential future research direction
140(29)
Dongmei Zha
Pantea Foroudi
Zhongqi Jin
T. C. Melewar
6 Corporate brand identity: Virtual space
169(12)
Maria Teresa Cuomo
Cinzia Genovino
Debora Tortora
Alex Giordano
7 Aesthetic heritage and corporate branding: Luxury heritage brands between tradition and modernity
181(22)
Angela Bargenda
PART III Building a corporate brand image
203(160)
8 Corporate multi-channel branding: Platforms for #CorporateBranding
205(13)
Awele Achi
Ogechi Adeola
Francis Chukwuedo Achi
9 Value co-creation behaviour: Antecedents and consequences
218(42)
Yousef Alqayed
Pantea Foroudi
Charles Dennis
Mohammad M. Foroudi
Kaouther Kooli
10 An assessment of customer experience concept: Looking back to move forward
260(29)
Dongmei Zha
Reza Marvi
Pantea Foroudi
Charles Dennis
Akiko Ueno
Zhongqi Jin
T. C. Melewar
11 Employee occupational identity
289(18)
Maria J. Jerez-Jerez
T. C. Melewar
Pantea Foroudi
12 Behavioural intentions in the UK fashion industry: The impact of perceived fashion innovativeness on fashion brand image with the moderating role of social media marketing and lovemark
307(40)
Helnaz Ahmadi Lari
Pantea Foroudi
Saheb Imani
13 Corporate brand image: Technology and innovation in e-tailing
347(16)
Virginia Vannucci
Eleonora Pantano
PART IV Building a corporate brand reputation
363(172)
14 Take a new turn: Relationships between corporate identity management and corporate reputation in a hospitality context
365(36)
Pantea Foroudi
Reza Marvi
Javad Izadi
Mohammad M. Foroudi
Pouya Pirzadeh
15 Islamic brand love
401(14)
Waleeu Yousef
Najwa Yousef
16 Societal corporate branding and political discourse: where brand ethics meets with consumers' clicktivism
415(29)
Rossella Gambetti
Silvia Biraghi
T. C. Melewar
Angela Beccanulli
17 Brand knowledge, brand community and brand engagement
444(23)
Suraksha Gupta
Dongmei Cao
Aisha Abuelmaatti
18 Building and sustaining personal brand: Examining the effectiveness of personal branding in the context of education
467(20)
Marwa Tourky
Pantea Foroudi
Fatma Haji Al-Zadjali
19 How the digital environment and its user experience effects the customer's perception of luxury brands and co-creation of brand value
487(28)
Nastaran Norouzi Richards-Carpenter
Thimo Grantz
20 Celebrity endorsement, theories, models, existing literature and corporate identity, image and reputation
515(20)
Shahzeb Hussain
Index 535
T C Melewar is Professor of Marketing and Strategy with the Department of Marketing, Branding and Tourism at the Business School, Middlesex University London, UK.

Charles Dennis is Professor of Consumer Behaviour with the Department of Marketing, Branding and Tourism at the Business School, Middlesex University London, UK.

Pantea Foroudi is a Senior Lecturer in Branding with the Department of Marketing, Branding and Tourism at the Business School, Middlesex University London, UK.