Preface |
|
xi | |
|
Chapter 1 Working in a Group |
|
|
1 | (18) |
|
|
2 | (1) |
|
Four Elements of a Problem-Solving Group |
|
|
3 | (1) |
|
The Small Group as a System |
|
|
4 | (2) |
|
|
6 | (1) |
|
Characteristics of Groups |
|
|
7 | (6) |
|
|
13 | (3) |
|
Individual and Group Exercises |
|
|
16 | (3) |
|
Chapter 2 Discovering Yourself |
|
|
19 | (16) |
|
Being Open to Self-Discovery |
|
|
20 | (1) |
|
Spending Time by Yourself |
|
|
21 | (2) |
|
Self-Discovery Inventories |
|
|
23 | (4) |
|
Speaking Kindly to Yourself |
|
|
27 | (3) |
|
|
30 | (1) |
|
|
30 | (1) |
|
Critically Thinking About Yourself as a Communicator |
|
|
31 | (2) |
|
Individual and Group Exercises |
|
|
33 | (2) |
|
Chapter 3 Expressing Yourself Clearly |
|
|
35 | (22) |
|
Communication Is a Learned Behavior |
|
|
36 | (1) |
|
Five Roles That Prevent Clear Expression |
|
|
37 | (1) |
|
The Communication Process |
|
|
38 | (4) |
|
|
42 | (1) |
|
Four Levels of Communication |
|
|
43 | (2) |
|
Gender Differences in Conversational Strategies |
|
|
45 | (2) |
|
Guidelines for Speaking Clearly |
|
|
47 | (2) |
|
Reducing Anxiety When Speaking |
|
|
49 | (2) |
|
Defensive vs. Supportive Group Climates |
|
|
51 | (4) |
|
Individual and Group Exercises |
|
|
55 | (2) |
|
Chapter 4 Listening for Understanding |
|
|
57 | (22) |
|
The Importance of Listening |
|
|
58 | (1) |
|
|
58 | (1) |
|
|
59 | (1) |
|
|
60 | (1) |
|
Acceptance: A Requirement for Listening |
|
|
61 | (2) |
|
Listening for Understanding: Active Listening |
|
|
63 | (5) |
|
Advantages of Active Listening |
|
|
68 | (1) |
|
Guidelines for Active Listening |
|
|
69 | (1) |
|
|
70 | (3) |
|
|
73 | (3) |
|
Individual and Group Exercises |
|
|
76 | (3) |
|
Chapter 5 Problem Solving in Groups |
|
|
79 | (18) |
|
Myths of Small Group Problem Solving |
|
|
80 | (2) |
|
Decision-Making Techniques |
|
|
82 | (4) |
|
|
86 | (1) |
|
The Standard Problem-Solving Agenda |
|
|
87 | (4) |
|
The Circular Nature of Problem Solving |
|
|
91 | (1) |
|
|
92 | (3) |
|
Individual and Group Exercises |
|
|
95 | (2) |
|
Chapter 6 Preparing for Discussion |
|
|
97 | (24) |
|
You Don't Know Everything |
|
|
98 | (1) |
|
|
99 | (1) |
|
|
99 | (4) |
|
|
103 | (2) |
|
Constructing an Information Sheet |
|
|
105 | (1) |
|
|
105 | (2) |
|
Testing Evidence and Reasoning |
|
|
107 | (4) |
|
Recognizing Logical Fallacies |
|
|
111 | (2) |
|
|
113 | (3) |
|
|
116 | (3) |
|
Individual and Group Exercises |
|
|
119 | (2) |
|
Chapter 7 Guiding Discussion |
|
|
121 | (12) |
|
Guiding Discussion to a Shared Path |
|
|
122 | (1) |
|
|
123 | (3) |
|
|
126 | (2) |
|
Being an Effective Follower |
|
|
128 | (3) |
|
Individual and Group Exercises |
|
|
131 | (2) |
|
Chapter 8 Leading a Group |
|
|
133 | (20) |
|
|
134 | (1) |
|
|
134 | (4) |
|
The Attitude of the Servant Leader |
|
|
138 | (2) |
|
Leading an Effective Meeting |
|
|
140 | (4) |
|
|
144 | (4) |
|
Taking Care of Yourself as the Leader |
|
|
148 | (2) |
|
Individual and Group Exercises |
|
|
150 | (3) |
|
Chapter 9 Building a Cohesive Group |
|
|
153 | (14) |
|
|
154 | (1) |
|
|
155 | (2) |
|
|
157 | (2) |
|
|
159 | (2) |
|
|
161 | (1) |
|
|
162 | (2) |
|
Groupthink: When Groups Are Too Cohesive |
|
|
164 | (2) |
|
Individual and Group Exercises |
|
|
166 | (1) |
|
Chapter 10 Managing Conflict |
|
|
167 | (24) |
|
A Different Approach to Conflict |
|
|
168 | (1) |
|
|
169 | (1) |
|
|
170 | (1) |
|
Three Types of Group Conflict |
|
|
171 | (1) |
|
Dealing with Procedural Conflict |
|
|
172 | (1) |
|
Dealing with Substantive Conflict |
|
|
173 | (2) |
|
Dealing with Interpersonal Conflict |
|
|
175 | (2) |
|
Specific Interventions for Dysfunctional Behavior |
|
|
177 | (4) |
|
The Spirit of Collaboration |
|
|
181 | (4) |
|
|
185 | (3) |
|
Individual and Group Exercises |
|
|
188 | (3) |
Afterword |
|
191 | (2) |
Resources |
|
193 | (4) |
Index |
|
197 | (4) |
About the Author |
|
201 | |