(Ilmumisaeg: 30-Apr-2026, EPUB+DRM, Kirjastus: Rock Rooster Books, ISBN-13: 9798888091753)
Is your medical call center healthy or just surviving? Healthcare call centers operate under relentless pressure. Staffing shortages, agent burnout, demanding patients, complex technology, and the constant need to do more with less create an environm...Loe edasi...
DeHaan Peter Lyle DeHaan, AI narrated by Maxwell AI narrated by Maxwell
Sari: Call Center Success Series,
(Ilmumisaeg: 30-Apr-2026, MP3, Kirjastus: Distributed By PublishDrive, ISBN-13: 9798888091784)
Is your medical call center healthy or just surviving? Healthcare call centers operate under relentless pressure. Staffing shortages, agent burnout, demanding patients, complex technology, and the constant need to do more with less create an environm...Loe edasi...
(Ilmumisaeg: 21-Apr-2026, PDF+DRM, Kirjastus: Stanford University Press, ISBN-13: 9781503646513)
This book is about how twenty-first century capitalism is re-making the roles of customer and customer service provider, shedding light on why consumer capitalism has come to feel so punishing for so many. In call centers, banks, airports, universiti...Loe edasi...
(Ilmumisaeg: 21-Apr-2026, EPUB+DRM, Kirjastus: Stanford University Press, ISBN-13: 9781503646513)
This book is about how twenty-first century capitalism is re-making the roles of customer and customer service provider, shedding light on why consumer capitalism has come to feel so punishing for so many. In call centers, banks, airports, universiti...Loe edasi...
Dieses Buch beleuchtet, wie sich die digitalen Interaktionen entlang der Customer Journey in der Bankbranche in den letzten Jahren entwickelt haben. Der Autor erläutert, welche Aspekte von den Kundinnen und Kunden als besonders kritisch oder pos...Loe edasi...
Dieses Buch beleuchtet, wie sich die digitalen Interaktionen entlang der Customer Journey in der Bankbranche in den letzten Jahren entwickelt haben. Der Autor erläutert, welche Aspekte von den Kundinnen und Kunden als besonders kritisch oder pos...Loe edasi...
Der intelligente Arbeitsplatz im Service stellt eine ganzheitliche, technologiegestutzte Arbeitsumgebung dar, die Mitarbeitende befahigt, Kundenbedurfnisse effizient, personalisiert und proaktiv zu bedienen. Im Zentrum steht das Service Performance M...Loe edasi...
Der intelligente Arbeitsplatz im Service stellt eine ganzheitliche, technologiegestutzte Arbeitsumgebung dar, die Mitarbeitende befahigt, Kundenbedurfnisse effizient, personalisiert und proaktiv zu bedienen. Im Zentrum steht das Service Performance M...Loe edasi...
Sales doesnt end with a great presentation. It ends when the customer says yes.In Close That Sale, legendary sales authority Brian Tracy teams up with next-generation strategist Michael Tracy to deliver the most practical, field-tested guide to closi...Loe edasi...
(Ilmumisaeg: 13-Apr-2026, EPUB+DRM, Kirjastus: Distributed via Draft2Digital, ISBN-13: 9798233420849)
Is your supermarket busy, but barely profitable? Are you spending a fortune on marketing and loyalty cards, only to watch customers drift away to the competition down the street The hard truth is that traffic does not equal loyalty. A busy parking lo...Loe edasi...
(Ilmumisaeg: 07-Apr-2026, PDF+DRM, Kirjastus: Springer-Verlag Berlin and Heidelberg GmbH & Co. KG, ISBN-13: 9783662730409)
In einer digitalen und global vernetzten Wirtschaft wird Beziehungskompetenz zum entscheidenden Erfolgsfaktor im B2B-Bereich. Produkte und Dienstleistungen sind zunehmend austauschbar – doch die Qualität von Netzwerken, Kooperationen und K...Loe edasi...
(Ilmumisaeg: 07-Apr-2026, EPUB+DRM, Kirjastus: Springer-Verlag Berlin and Heidelberg GmbH & Co. KG, ISBN-13: 9783662730409)
In einer digitalen und global vernetzten Wirtschaft wird Beziehungskompetenz zum entscheidenden Erfolgsfaktor im B2B-Bereich. Produkte und Dienstleistungen sind zunehmend austauschbar – doch die Qualität von Netzwerken, Kooperationen und K...Loe edasi...
This book presents the Digital Marketing Roadmap—a practical framework that helps you plan, execute, and measure your company’s marketing across digital channels. The rapid rise of digital technologies creates new opportunities and tools...Loe edasi...
This book presents the Digital Marketing Roadmap—a practical framework that helps you plan, execute, and measure your company’s marketing across digital channels. The rapid rise of digital technologies creates new opportunities and tools...Loe edasi...
Miguel Angel Sanchez Maza, Carlos Alberto Torres Gomez
(Ilmumisaeg: 25-Mar-2026, EPUB+DRM, Kirjastus: Innovacion y Cualificacion SL, ISBN-13: 9788411849135)
Libro especializado que se ajusta al desarrollo de la cualificacion profesional y adquisicion del certificado de profesionalidad COMV0108 - ACTIVIDADES DE VENTA. Manual imprescindible para la formacion y la capacitacion, que se basa en los principios...Loe edasi...
Miguel Angel Sanchez Maza, Carlos Alberto Torres Gomez
(Ilmumisaeg: 25-Mar-2026, EPUB+DRM, Kirjastus: Innovacion y Cualificacion SL, ISBN-13: 9788411849159)
Libro especializado que se ajusta al desarrollo de la cualificacion profesional y adquisicion del certificado de profesionalidad "e;COMT0110 - ATENCION AL CLIENTE, CONSUMIDOR O USUARIO"e;. Manual imprescindible para la formacion y la capacita...Loe edasi...
Aastha Verma, A.V. Senthil Kumar, Amit Dutta, Hakikur Rahman
Sari: Artificial Intelligence AI: Elementary to Advanced Practices
(Ilmumisaeg: 19-Mar-2026, PDF+DRM, Kirjastus: Taylor & Francis Ltd, ISBN-13: 9781040541593)
Expanding the Digital Frontiers of Business with AI, Gamification, and Metaverse Marketing explores how organizations can leverage AI to understand customer behavior, optimize pricing strategies, and enhance decision-making processes. By integrating...Loe edasi...
Aastha Verma, A.V. Senthil Kumar, Amit Dutta, Hakikur Rahman
Sari: Artificial Intelligence AI: Elementary to Advanced Practices
(Ilmumisaeg: 19-Mar-2026, EPUB+DRM, Kirjastus: Taylor & Francis Ltd, ISBN-13: 9781040690611)
Expanding the Digital Frontiers of Business with AI, Gamification, and Metaverse Marketing explores how organizations can leverage AI to understand customer behavior, optimize pricing strategies, and enhance decision-making processes. By integrating...Loe edasi...
(Ilmumisaeg: 18-Mar-2026, EPUB+DRM, Kirjastus: Distributed via Draft2Digital, ISBN-13: 9798233342264)
Most companies chase subscriptions. The winners build memberships.The difference is not a better perk or a smarter promotion. It is a system — one designed to earn trust, deepen engagement, and create value that compounds over time. In Mas...Loe edasi...
(Ilmumisaeg: 24-Feb-2026, EPUB+DRM, Kirjastus: Taylor & Francis Ltd, ISBN-13: 9781040742297)
This textbook explores the core concepts and contemporary themes of consumer behavior relating to the digital environment.Illustrated through lively short examples and longer case studies from around the world, the book explores how technology influe...Loe edasi...
(Ilmumisaeg: 24-Feb-2026, PDF+DRM, Kirjastus: Taylor & Francis Ltd, ISBN-13: 9781040499672)
This textbook explores the core concepts and contemporary themes of consumer behavior relating to the digital environment.Illustrated through lively short examples and longer case studies from around the world, the book explores how technology influe...Loe edasi...
Communication Skills for Tour Guides is a practical guide to using conversation, listening, and interpersonal communication to improve tour experiences. The book shows tour guides how to start conversations confidently, build trust with guests, keep...Loe edasi...
(Ilmumisaeg: 12-Feb-2026, PDF+DRM, Kirjastus: Taylor & Francis Ltd, ISBN-13: 9781040584408)
Who Speaks for the Customer? uniquely focuses on raising the customers voice to the strategic level by linking the customer experience to business economics. It also illustrates how businesses can improve their bottom line and succeed by providing o...Loe edasi...
(Ilmumisaeg: 12-Feb-2026, EPUB+DRM, Kirjastus: Taylor & Francis Ltd, ISBN-13: 9781040692783)
Who Speaks for the Customer? uniquely focuses on raising the customers voice to the strategic level by linking the customer experience to business economics. It also illustrates how businesses can improve their bottom line and succeed by providing o...Loe edasi...
Studienarbeit aus dem Jahr 2025 im Fachbereich BWL - Customer-Relationship-Management, CRM, Note: 1,0, , Sprache: Deutsch, Abstract: Start-up-Unternehmen sind eine treibende Kraft fur Innovation. Die Arbeitswelt digitalisiert sich zunehmend mehr und...Loe edasi...
(Ilmumisaeg: 03-Feb-2026, PDF+DRM, Kirjastus: Harvard Business Review Press, ISBN-13: 9798892791380)
From the author who defined the Experience Economy comes the next big shift: the Transformation Economy.A fundamental economic shift is emerging. Goods, serviceseven memorable experiencesare no longer enough to attract and keep your customers. Custom...Loe edasi...
(Ilmumisaeg: 03-Feb-2026, EPUB+DRM, Kirjastus: Harvard Business Review Press, ISBN-13: 9798892791380)
From the author who defined the Experience Economy comes the next big shift: the Transformation Economy.A fundamental economic shift is emerging. Goods, serviceseven memorable experiencesare no longer enough to attract and keep your customers. Custom...Loe edasi...
This book provides valuable insights into omnichannel customer behaviour and experiences during the switching process from online to offline channels and vice versa. It explores the key trends in consumer shopping behaviours in omnichannel retailing...Loe edasi...
This book provides valuable insights into omnichannel customer behaviour and experiences during the switching process from online to offline channels and vice versa. It explores the key trends in consumer shopping behaviours in omnichannel retailing...Loe edasi...
